CDG's reply to a Pax Feedback
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What CDG replied to me friend, after a feedback was made on Jan 2013 ... CDG took less than 24 hours to response ....
So did CDG really investigate and just reply for the sake of replying???
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Our Reference: CP1301xxxxxx
REPORT LODGED AGAINST DRIVER OF TAXI NO. SHC 1xx4X
Dear Mr. Lee
I refer to your report lodged against the said driver on January 2013 and wish to extend our deepest apologies for the unpleasant incident.An investigation was conducted. We agree that the driver's attitude displayed in the alleged manner is unacceptable. As a service provider, he ought to be service-oriented and provide courteous service at all times. In this instance, the driver should have comply with his passenger's preferred instruction.
We deem this as a poor service and have since warned the driver on this incident. The complaint has been included in his service record and we will monitor his performance closely.
We would therefore include a taxi voucher for you.
We thank you for the opportunity to address this issue and will continue to reinforce measures to push up service levels by our drivers.
Yours sincerely
Customer Service Centre
ComfortDelGro - Taxi Business
CS Hotline: 6xxx xxxx
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At ComfortDelGro, we are committed to the preservation of the environment. We encourage you to print this email only if it is absolutely necessary.
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Originally posted by AhGuan@ Sg:
What CDG replied to me friend, after a feedback was made on 23rd Jan 2013 ... CDG took less than 24 hours to response ....
So did CDG really investigate and just reply for the sake of replying???
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Our Reference: CP13010043xx
REPORT LODGED AGAINST DRIVER OF TAXI NO. SHC 1xx4Y
Dear Mr. Lee
I refer to your report lodged against the said driver on 23 January 2013 and wish to extend our deepest apologies for the unpleasant incident.
An investigation was conducted. We agree that the driver's attitude displayed in the alleged manner is unacceptable. As a service provider, he ought to be service-oriented and provide courteous service at all times. In this instance, the driver should have comply with his passenger's preferred instruction to lower down the volume of his audio. We deem this as a poor service and have since warned the driver on this incident. The complaint has been included in his service record and we will monitor his performance closely.We would therefore include a $15 taxi voucher for you.
We thank you for the opportunity to address this issue and will continue to reinforce measures to push up service levels by our drivers.
Yours sincerely
Jean Ho
Customer Service Officer
Customer Service Centre
ComfortDelGro - Taxi Business
CS Hotline: 6552 45xx
______________________________
At ComfortDelGro, we are committed to the preservation of the environment. We encourage you to print this email only if it is absolutely necessary.
Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind.
How we know, this one you hv to ask your friends, you all know comfort is very much pax orientated, as long as they can please them, the backyard will not be shown to pax. -
complain radio volume also can get voucher? i also kenna call by cdg today for not giving way at zebra crossing.. like that also can kenna complain? my virgin record gone just like that.. cabby jin pai cho..
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my was on tuesday 7pm..
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then next time, we take comfort cab, no radio on cab also complain lor, then if cabby refuse to swtich to tamil song, also complain lor..hehehe
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Lucky I don't drive CDG, I drive SMRT .... I drive Night one, every nite also play the Jade Emperop Sutra CD without fail (But volume not so loud) .... so far nothing wrong, no complains ... Heng ah ....
Maybe Ti Kong Tey Gong kia like me .....
Ah Guan
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All I can said is that this is comfort policy and objective, they might have a KPI of addressing pax complain within 24hrs set down by their top brass bosses, therefore, down below staff, those cdg dro, from lau kuay chio bu to lau aunties start to get panic once a complain come in,
and they hv to arrest it within 24 hrs, any delay can be a failure in their KPI which affect their bonuses.
Thus, in a rash way, just apologise, give voucher, case close, finger point at cabby, end of the story
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One thing I really hate is cdg is indirectly letting unreasonable pax intensionally find fault at us to get taxi vouchers...
Now we all know where those pax got the vouchers from...
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Kanina limpei complained pax no show,CDG oso never give me diesel voucher
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Originally posted by quickpick:
Kanina limpei complained pax no show,CDG oso never give me diesel voucher
We can only wake them up to shh shh in the middle of the night. :-)
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Originally posted by quickpick:
Kanina limpei complained pax no show,CDG oso never give me diesel voucher
YES, Because of CDG this stupid act, Result in these is a group of REGULAR complain King / Queen (Bastard) Just need a letter will get voucher for free.
That's day was in TC, meet my Reservist man taking a new Epica (SHB79xx, $126 Rental) he told me. The day before 0200pm he received CDG call, 0430pm he returned key to CDG.
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TS, do you think is a wise thing to post the whole letter here?......
This is a public forum, don't play with fire just because you want to address your unhappiness with certain letter over here........
Every letter to individual is deem private and confidential, please do edit away those unnecessary information..........
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I dislike CDG ways of handling complaint, give voucher to complainant....... we do not require to go till this extent to pamper commuter.
Fast respond, care and concern will do the job well. Is there a need to provide "gift"?
"Gift" are best given as a motivation factor, for consumer to act more (buy more)
Providing "gift" to complainant is encouraging consumer to dislike, find more fault on your product and services.
The increasing in these area will only bring up unnecessary cost.
And...... where does the money come from........ it is irresponsible act.
Only our local talent under the skirt of Government (PAP) will do this, which sucessful independant company are doing this?
Do Apple, Ikea, Samsung......etc, give you a voucher when you complaint?
No wonder our talent are unable to perform out of this country, when out of the skirt of PAP.
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Someone whatsapp me he not very impress with this article ......
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Originally posted by Poolman:
Someone whatsapp me he not very impress with this article ......
CDG ppl huh??
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Ah guan, so you very sure you will never ever drive cdg be it hirer or relief?
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Or you jin bo liao?
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hi optimal, our talents.. inside pap skirt, not many perform well also.. most of them got this "emperor wearing new clothes altitude"..
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Originally posted by Angwk7118:
Ah guan, so you very sure you will never ever drive cdg be it hirer or relief?
For now, is not interested in CDG taxis
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drive taxi why must be so stressful? no calls will die meh... so many colours to choose.. alamak..
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Mr Lee = Poolman?
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I'm glad TS edited some info.........
We, as a TD, once receive a complain from pax, only answerable to company, so no matter how company reply or even compensate to pax, don't really concern us...........
If TD beh song, why tio warning letter or why tio marching order, they are free to appeal to the management..........
I really don't see anything related to TD pertaining to this letter post, is between pax and company mah...........
In hokkien, we say, why you care my LJ in twelve o'clock or 6 o'clock?..........
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Originally posted by hammerhammer8888:
Mr Lee = Poolman?
Poolman jump ship liao?
time fly, just collect $600 from TC...
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Originally posted by hammerhammer8888:
Mr Lee = Poolman?
Fish La. Mr Lee must be Poolman mai.
Can not be Lee KY or ��龙 or �嘉诚mai
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Originally posted by AhGuan@ Sg:
CDG ppl huh??
silly question really , u think others bother to ????