Originally posted by FireIce:
cartel. (at raffles city, plaza singapura)
........
Just share an experience I had at cafe cartel @ raffles city branch
Went there in a group of 8 people.
Place our orders.
Timing difference between the 1st person who got his order and the last is 1hr 11 min. (yes, we timed) This is despite 4 reminders to their staff (that's y we timed).
One of the waiters came back to "retrieve" a dish that he had put down on our table for more then 10-15 min, and brought it to another table. He said "I so sorry, but had you started on your order already?"
My friend said no. Waiter "The table across order this dish first, I'll bring yours up once it's ready"
The other table did not accept the dish, so it came back.
We demanded to see the manager. A staff then came to our table informing us that the manager is unavailable, if she could help us. We told her the whole thing.
The manager then came out and apologise and say he will waive the 10% svc charge. As one of us used UOB credit card to pay (there's a 15% discount), hence a total discount of 25%.
But the bill came with only 15% discount. We informed the waiter there should be a waiver of svc charged. He went, and came back with a bill with the svc fee waive, but not additional 15% discount. The manager later then explained their system can only input one discount, either waive the svc charge, or add in a 15% discount.
My friend blew her top!!
In the end, the manager refund us with cash $ saying it's from his own pocket.
Hope they had improved.
And yes, we are tough customers. 4 in my group heads or am in-charge of some customer service/assurance dept in their companies. But there is no excuse in their (cartel) blunder.