On Quality Service?

• sweetevil

  8 May 07, 17:13

  Pick a place, like ur fav food & beverage outlet:
  
  - What is the first impression to you?
  - What is the service setting (music, lights, signage, temperature, space, etc) like?
  - What are the Moments of Truths?
  - If they made u wait, how was your wait managed?
  - How do they recover from the service failure?
  - Is customer feedback encouraged?
  
  
• sweetevil

  10 May 07, 22:01

  Anyone? Please help, doing a survey for a project