On 14 March 2012, RAS organised a media conference to share the findings and recommendations of a survey study conducted by a class of 21 graduating students from the Ngee Ann Polytechnic’s School of Business & Accountancy. The survey consisted of 5 core sections as follows:
A) Toilet happiness
B) Facilities, design and maintenance of toilets
C) User experience
D) Awareness, education & enforcement
E) User and cleaner behaviour
Based on the survey findings consolidated by the students, RAS proposed a holistic approach to enhance the standard of the restroom environment as follows:
1. Mandatory rating scheme for toilets
2. Continued government intervention and enforcement
3. Specialised training of restroom attendants
4. Higher toilet design guidelines
5. Effective public awareness and engagement
RAS conducted a briefing for the students in October last year to facilitate their preparation. The survey was conducted in late December last year and an in-dept analysis of the findings was presented to us in February this year. At the same time, in recognition of their pro-bono work, they were presented with certificates of appreciation.