Originally posted by sgboy:
I can understand that some people do eat fast food with a lot of chilli sauce, tomato sauce, etc.
Those fast food outlets do also have controls of sauce. E.g. 2 pcs chicken - given 2 packet of sauce, which I feel is enough. Don't expect 4 packets of sauce for a piece of chicken, right? So if you order more items, i believe the crew will not hestitate to give u more.
Whenever i have a big mac meal, i like to 3 packets of chillis on my burger & 3 on my large packet of fries. I just luv to eat with lots of chillis, nothing more than that.
Me: "excuse me, can i hav 6 packets of chillis pls?"
Crew: "sure, np"
Me: "Thank so much."
Then i return with a big smile on my face while he/she gradually feel that i have appreciated his/her service.
This is wat i call customer service, provide satisfication to the customers as well acheving self job satisfication.
Giving a poor customer serivce will make the customer think twice of coming back again, however, good customer networks will definitely come good CRM.