As for why the lobby is so small, from what I know, guests do not check-in/check-out or even enquire at the lobby. The hotel have a service known as Bulter Service, should be stationed at each level of the guest rooms. That is why lobby so small. Like that more personalise, etc.
Originally posted by attitude:
ritz...the location not so centralised.....abit far from sungei wong... supposed to be 5*? but the lobby so small & if dun rem wrongly only 2 or 3 lifts nia....but the rooms are spacious & comfy lah....
i prefer berjaya times sq. regent & park royal (can't rem exactly if it's this name) not bad too