I rem reading som1 posted about a Stephen Covey article earlier in Chit Chat...
It is abt the daughter spilling the coffee on her Dad, and that moment the Dad had 2 choices
1. Scream and yell at his daughter, scream at his wife, and then feel lousy the whole day
2. Understand that the spillage cannot be undone, and instead teach her daughter nt to repeat it again in a calm way etc..
Can any1 give me the link again? This is really useful to me... pls help
Thanks