Credit card company extorts money
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I have a credit card with UOB for more than a decade and I have been paying by GIRO all alone...never missed a single payment. Then out of the blue they decided to withdraw my card unilaterally and issue me with a new platinum card which I have not requested for.
They transferred the charges from from previous card to the new card but did not tell me that I have to re-apply GIRO for the new card. Of course my bank rejected their charges 'cos it did not recognize the new credit card number. UOB card centre charged me $290 for late charges and another $45 interests. Unfortunately as I am overseas, I did not see the statement till the end of the month. I sent off a cheque immediately last week, complaining about the charges.
This week I receive another statement asking for another $420, for late charges and compound interests...WTF! I have cancelled my card and sent them another cheque. All in all, I have paid them another $700 for nothing! -
in the first place u shd have confronted them why they change ur card w/o ur permission
and they oso no tell u tt the acct details will be different
so u can fight
u no need to pay -
u should write in to ST forums and hope they publish ur letter.Originally posted by oxford mushroom:I have a credit card with UOB for more than a decade and I have been paying by GIRO all alone...never missed a single payment. Then out of the blue they decided to withdraw my card unilaterally and issue me with a new platinum card which I have not requested for.
They transferred the charges from from previous card to the new card but did not tell me that I have to re-apply GIRO for the new card. Of course my bank rejected their charges 'cos it did not recognize the new credit card number. UOB card centre charged me $290 for late charges and another $45 interests. Unfortunately as I am overseas, I did not see the statement till the end of the month. I sent off a cheque immediately last week, complaining about the charges.
This week I receive another statement asking for another $420, for late charges and compound interests...WTF! I have cancelled my card and sent them another cheque. All in all, I have paid them another $700 for nothing!
UOB will then refund all the late charges & interest back to you for sure -
U shud ring them to court and sue them , make a lot of money.
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maybe if that is in USA...Originally posted by ßÇÖ®:U shud ring them to court and sue them , make a lot of money.
Singapore? No way... -
This is a reply from the Association of Banks in Singapore to the Forum Page recently (Straits Times 8 Sep: http://straitstimes.asia1.com.sg/forum/story/0,5562,338810,00.html):Originally posted by FireIce:in the first place u shd have confronted them why they change ur card w/o ur permission
and they oso no tell u tt the acct details will be different
so u can fight
u no need to pay
"...However, a written request from customers is not required when a card is sent under the following circumstances and conditions:
When the card is a renewal or replacement of a card of the same kind being renewed or replaced, or
When the card is an additional card to an existing cardholder, provided:
1. The bank discloses to the customer the fees and charges, and terms and conditions associated with the additional card.
2. The customer is not liable for any amount charged to the card until he has accepted the additional card.
3. No additional credit limit is granted to the additional card.
In Mr Leong's case, it is possible the card sent to him is a renewal or replacement card. He should check with his bank whether this is the case.
Ong-Ang Ai Boon (Mrs)
Director
Association of Banks in Singapore"
It is clear that they are using this loophole...they 'make' it a replacement card not because I have lost my previous card or that it has expired, but by withdrawing it unilaterally.
I have paid first and then complain to CASE and MAS. If not, they will continue to charge me another $420 per month whilst my appeal is ongoing. Now you know why banks are so rich.....$420 a month for oustanding bill of less than $6000...I might as well borrow from Ah Long. -
I agree with FI.Originally posted by oxford mushroom:I have a credit card with UOB for more than a decade and I have been paying by GIRO all alone...never missed a single payment. Then out of the blue they decided to withdraw my card unilaterally and issue me with a new platinum card which I have not requested for.
They transferred the charges from from previous card to the new card but did not tell me that I have to re-apply GIRO for the new card. Of course my bank rejected their charges 'cos it did not recognize the new credit card number. UOB card centre charged me $290 for late charges and another $45 interests. Unfortunately as I am overseas, I did not see the statement till the end of the month. I sent off a cheque immediately last week, complaining about the charges.
This week I receive another statement asking for another $420, for late charges and compound interests...WTF! I have cancelled my card and sent them another cheque. All in all, I have paid them another $700 for nothing!
if I were U...I wouldnt pay a single cent until they cleared up the mess.
but since U paid already...wouldnt hurt more if U call up and make noise.
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Would you dare to hold back payment? They send you one statement after another, each time increasing the amount by $420. Forget about bank robbery...the bank is the best robber.Originally posted by Xcert:I agree with FI.
if I were U...I wouldnt pay a single cent until they cleared up the mess.
but since U paid already...wouldnt hurt more if U call up and make noise. -
why dun u call them up and complain 1st and say u want to terminate ur card?Originally posted by oxford mushroom:Would you dare to hold back payment? They send you one statement after another, each time increasing the amount by $420. Forget about bank robbery...the bank is the best robber.
If they are keen to keep u, they will refund u the charges
No harm trying... -
its only a bank. U can sue. If u have lawyer friends, they can tell u what to do.Originally posted by pqr:maybe if that is in USA...
Singapore? No way...
If not only u and others affected, u can get together and sue. -
Just sue them straightaway and make a 100KOriginally posted by pqr:why dun u call them up and complain 1st and say u want to terminate ur card?
If they are keen to keep u, they will refund u the charges
No harm trying... -
its your moneyOriginally posted by oxford mushroom:Would you dare to hold back payment? They send you one statement after another, each time increasing the amount by $420. Forget about bank robbery...the bank is the best robber.
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History had shown that political revamps are brought about by conflicts in the smaller level.
If a bank like UOB gets sued it will shatter the public confidence in the state governance.
NKF is already an example. -
Writig to ST forums is a waste of time. Most of these state entities are connected. wouldr ather write in to other news entities like AFP, CNN ect.Originally posted by pqr:u should write in to ST forums and hope they publish ur letter.
UOB will then refund all the late charges & interest back to you for sure -
last time I had a problem with my bill...called the bank and the customer service officer said he will check...then I asked if I need to pay the current bill...he said no need...he will find out the problem and resend me the bill.Just make sure U get hold of the name of whoever talked to U over the phone.Originally posted by oxford mushroom:Would you dare to hold back payment? They send you one statement after another, each time increasing the amount by $420. Forget about bank robbery...the bank is the best robber. -
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ya loh. u a bit toopid leh. can complain one mah.
juz pay liddat. marnee too much, gimme lah. -
this is real example:
i wrote my credit card cheque wrongly and was rejected by the bank. They only informed me one month later.
credit card didn't receive payment. so charge me late payment.
luckily, the bank and the credit card is the same company.
so, i argued with the operator on the phone. saying that the bank should have informed me early ..
they reverse the late charge..
credit card company: must argue one...then you will get what you want.