M1 SUcKS!!!
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My services for both phone numbers have been disrupted recently. Upon calling 1627 and speaking with the manager who could only refer to herself as Rose, she advised that I should pay up to $300 right away in order for services to be restored. I have been with M1 for almost 8 years now and I have never encountered a more uncompromising customer service office before. I told her that an amount of $100 will be paid over this weekend and the remaining to be paid over at the end of the month. I am counted upon by my ailing grandfather whom I can call regularly to check if he needs any help, this disruption of services has caused so much inconvenience for my family. ALL BECAUSE M1 cant wait 1 mth for me to pay the $200!!!
(Please read on to check how they overcharge me on the previous plan and does not list incoming and outgoing airtime so that customers are not aware of that there are better plans for them and continues to overpay to M1.)
Rose insisted on having the payment of $300 right away to have services restored.
Is this how you reward your loyal customers???
On a separate incident, when I return from Australia, I came to Paragaon M1 to be advised on the plan which I should be switching to. The CSO said that M1 will be monitoring my incoming and outgoing calls fer the next month and advise me on the best plan. 3 mths went past before I had to go to M1 at paragon because I felt I was overpaying but the bill does not reflect the amount of incoming/outgoing airtime used. Only after making the enquires did I find out that I had been overpaying ($100 to $200/mth) because there is a plan more suited for my call pattern. But I wasnt informed by M1 as promised, nor did the bill reflected my call usage. Everyone out there with M1 please go check your usage pattern.
DUN OVERPAY LIKE WHAT I DID!!! M1 does not have the customer service for that.
M1 has let me down after 8 long years, and I will do my utmost to ensure that my associates and people around me will get to know that this company cannot be relied on to provide honesty, reliability and good service. I will advice them to switch carriers to Starhub or Singtel which I heard provides better services and value for money for their plans.
I perused this complaint over and realised that I repeated my points a few times. Thats how much anger I have and will be pasting this complaint in every forum in print or on the web to let the public know that M1's services cannot be relied on for loyalty.
Please, anyone who thinks that he or she is paying too much for your plan, please go and check cos M1 will not do it for you. They'd rather you keep paying them more and more..
In Angst... -
who dont want money? the plan part is of coz ur wrong... but the payment, is there a limit of 1 month for payment of bill? cos i tot wen they give u red letter than must pay asap
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the customer service officer told me that M1 will monitor the next mths bill and then get back to me. after 1 mth, nothing, 2 mths nothing.. so how? wait another mth and go back and ask.. turns out that kena overcharged..
just cant believe after 8 years, must change number because of 200 dollars..
anyhow, yer link doesnt work.. want to update? -
this part oso cannot say they wrong rite... if u were company, u wud rathr want the money... by the way, i dun really go to service provider, instead i go to my freq shop, u know those that sell phones for provider?Originally posted by zooYork:the customer service officer told me that M1 will monitor the next mths bill and then get back to me. after 1 mth, nothing, 2 mths nothing.. so how? wait another mth and go back and ask.. turns out that kena overcharged..
just cant believe after 8 years, must change number because of 200 dollars..
anyhow, yer link doesnt work.. want to update? -
i know their staff promised to monitor your usage for 3 months and get back to you, but are u so busy to even check your own past bills for 3 mths and make a decision yourself?
anyway, from what i understand, m1's plans are very standard what. either inbound call whole day free & outgoing free for 100/150/500/800 offpeak mins, all a unlimited plan for around $200.
just study your own bills and make your own choice la.
and tt part abt them insisting on you making pymt for $300 immediately, is your bill overdue? for how long had it been? -
i am from 1 of the telco company working there as a lowly position but to tell you the truth all telco service suckz all will give the same answer for most Qns ask...nothing you can do really except to terminated your line but its very inconvienent for you have to tell all your friend new number etc...
best is bill come just pay half 1st then end of mth then pay at least they wont suspend your line they will just tell you its company policy with this unless you speak to the ceo there nothing you can do
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I believe phone companies leave it to their customers to decide which of their various packages best suits their individual lifestyle. I've seen M1 usage plan leaflets at many mobile phone outlets. The service staff are usually able to help explain the packages if you aren't sure which is best for you.Originally posted by zooYork:Only after making the enquires did I find out that I had been overpaying ($100 to $200/mth) because there is a plan more suited for my call pattern. But I wasnt informed by M1 as promised, nor did the bill reflected my call usage. Everyone out there with M1 please go check your usage pattern.
M1 used to be more inflexible with monthly bill payments, at least they give alittle grace period now. I'd pick them over SingTel anytime
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subscribe to what plan also need pple to decide for you... haiz....
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thats the prob... thats why they take advantage of ppl like himOriginally posted by phber:subscribe to what plan also need pple to decide for you... haiz.... -
i agree. cannot blame M1.Originally posted by SBS9828X:thats the prob... thats why they take advantage of ppl like him
you just play ignorance case.
i believe that you kena cheated for many many cases that you are unaware of... -
lol...u guys damn jialat lehz...he come here to cry out his unhappiness...den u all bombard him saying he wrong...haha...take it easy on him lahz...
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ya, he registered here first post lament about M1. (2 posts total, in this thread)
From beginning I knew M1 is not good (I didn't use it but my mother does) and their rates are like, knn? Phone trade in so little value, I rather go Singtel or Starhub
Starhub got free IDD and incoming calls, Singtel also a bit? (copy one) but Starhub is per second charging, M1 and Singtel charge you per minute, so if you talk 5 min 1 sec they charge you 6 mins. -
but i think the service officer promised to monitor for him and call him after 3 months to advise him but fail to do so?Originally posted by phber:subscribe to what plan also need pple to decide for you... haiz....
i think thats the prob.
if they dun wan to do it then dun say you will do it mah. if the officer say they dun provide such service then he then can go and monitor himself mah..
but they say will do it for him in the end did not, like this i feel is not acceptable! -
telcos are like banks.. angels when u sign up, devils when u fail to pay..
small wonder that M1 is now the 3rd telco when it lost 2nd place to Starhub..
yeah,M1 bill lacks transparency agree.
Starhub is no better. bad service and super money minded, tho cheap.
the best, i admit, is still Singtel undoubtly.
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im using M1...and the only complain i have is that calling to Malaysia is very ex for M1 rate compared to other...other than that ive no problem paying my sun talk 150....
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hei, never trust the officer...this is the lesson learned in singapore.Originally posted by jeramy:but i think the service officer promised to monitor for him and call him after 3 months to advise him but fail to do so?
i think thats the prob.
if they dun wan to do it then dun say you will do it mah. if the officer say they dun provide such service then he then can go and monitor himself mah..
but they say will do it for him in the end did not, like this i feel is not acceptable!
i told you a story. OCBC promised a free gift if i signed up their credit card according to the pamplet. I signed up and mailed them.
However, i didn't trust this advertisement and called the phone service. i frankly told them that i signed up because of the gift and they said no problem. it's confirmed.
After 2 months, gift not arrived. i called up. they said that the condition is to also sign another service. KNN! i immediately cancelled the credit card. -
use pager best...cheap
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u never pay yr bills...
your fault...
u never monitor yr usage...
your fault again...
best thing to do is not to carry a mobile...
people cant reach you...
you cant reach people... -
use phonecards
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i think someone forgotten on this group of bloggers who create a mess which in the end they have pay a heavy price on their posting...just gentle reminder..becareful on what is posted... with the technology now...easily to track whois the 'starter'....not really worth it..
just a few cents worth.
Thanks++ -
$200 alos cannot pay.... stil kpkp? err......no comments..i think i should not add on ....somemore got name got company....HOoooHoooo
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come on ROLL ROLLLLLll i am seeing if there's any results....come on pples help this extremely POOR fella here.....ROll ROLLLLlll!!!
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I think M1 Credit Dept really chase ppl for money one lor.
So if you have M1, then better pay the subscription on time.
Not sure when they will suspend telephone line. But I think if you miss one bill, they will start calling you already. -
i still preferM1.... singtel exp... starhub sux..... still prefer M1....
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Singtel rulez. Starhub sux. M1... dun use it. Virgin mobile... screw it!
