M1 SUcKS!!!
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Why should you let M1 make the decision for you since you are the one that is going to use the phone? You shouldnt say they over charge you because you are simply paying the price for being lazy.
As for overdue payment, all telco are the same. You should consider yourself lucky if they didnt charge you for interest.
As for your past 8 years record, that wont mean a thing to any company if you cant pay you bill on time. Only credit card companies like people to delay payment.
I believe M1 would rather have less sales than to have bad debt, especially they are a listed company. -
In this world money talks big time my fren!!!! Imagine the scenario that your boss delay paying you your monthly salary on time. You will also cry father cry mother rite? It is the same for M1. They need to get money to sustain their business
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mueahhahahahah
customers might not be always rite........ -
If you have defaulted on >300 bucks of bills, then surely M1 has the right to pull the plug until you pay up.
Alternatively, they could cut your line completely after 3-4 warning letters. Then you have to pay another activation fee to re-start again. How would you feel then?
On the other hand, if you have been a regular customer who pays the bills on time, you can ask under special circumstances to hold payment for 1-2 months, especially if you have a clean track record. -
ya, thinking back.... i was wrong not to pay up on time..
anyhow, i sent an email to m1 marked as complaint and they got back to me on a sunday morning, it was halftime during a sunday kickabt game and M!the lady was very pleasant, she apologised fer the uncompromising cso i spoke to on sat and agreed to reinstate services as long as 100 dollars received at the end of the week..
and she did agree that 8 years of service deserve a few weeks window.. sorry if i really offended some of you with bad mouthing the company.. done in a heat of anger. i apologise to that..
nice to have a few provoked opinions.. very interesting -
Yoyo...
Good to see U back here.
ERrr can i attach this page to m1 website under feedback to show them on wht is narrated?
i want to see if any happenings...too bad the game is over..why like that..?
hey boy..sometimes 8 yrs does not mean anything..hahha who cares? when u dun pay up ur bills?
HeeE
Ciao
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no one's offended....i'm a SINGTEL user after all!Originally posted by zooYork:ya, thinking back.... i was wrong not to pay up on time..
anyhow, i sent an email to m1 marked as complaint and they got back to me on a sunday morning, it was halftime during a sunday kickabt game and M!the lady was very pleasant, she apologised fer the uncompromising cso i spoke to on sat and agreed to reinstate services as long as 100 dollars received at the end of the week..
and she did agree that 8 years of service deserve a few weeks window.. sorry if i really offended some of you with bad mouthing the company.. done in a heat of anger. i apologise to that..
nice to have a few provoked opinions.. very interesting
Until now, still trying hard to migrate to M1 but it looks like they can't compete plan for plan.
I always seem to find a singtel plan better than M1. -
wats the latest M1 plan on radio???Originally posted by BillyBong:no one's offended....i'm a SINGTEL user after all!
Until now, still trying hard to migrate to M1 but it looks like they can't compete plan for plan.
I always seem to find a singtel plan better than M1. -
I always seem to find a singtel plan better than M1.
It all depend in each individual phone usage and habits. For free 018 to malaysia get Starhub cuz they just continue promotion to year 2006. For me it is more the m1-citibank card that pledge my loyalty and for the fact I use pager that time already is their customer and today they give me corporate plan extended despite my company already no more tied up with them.
Such gestures are things tat tied me to them hahahaa... of cuz everyone needs may varies.... no hard and fast rule which telco is better... to me all same lar.... depend how they attract you with their services and plans -
Originally posted by sohguanh:
indeed....hey isn't you signature some phrase from a steven segal show?
[b]I always seem to find a singtel plan better than M1.
It all depend in each individual phone usage and habits. For free 018 to malaysia get Starhub cuz they just continue promotion to year 2006. For me it is more the m1-citibank card that pledge my loyalty and for the fact I use pager that time already is their customer and today they give me corporate plan extended despite my company already no more tied up with them.
Such gestures are things tat tied me to them hahahaa... of cuz everyone needs may varies.... no hard and fast rule which telco is better... to me all same lar.... depend how they attract you with their services and plans [/b] -
indeed....hey isn't you signature some phrase from a steven segal show?
Not really... I first came across this phrase from the Metallica album called Kill 'Em All.... a very good album before they make it big with Master of Puppets and later the black album -
what do you mean by provoked opinions.. all are your fault!!!Originally posted by zooYork:ya, thinking back.... i was wrong not to pay up on time..
anyhow, i sent an email to m1 marked as complaint and they got back to me on a sunday morning, it was halftime during a sunday kickabt game and M!the lady was very pleasant, she apologised fer the uncompromising cso i spoke to on sat and agreed to reinstate services as long as 100 dollars received at the end of the week..
and she did agree that 8 years of service deserve a few weeks window.. sorry if i really offended some of you with bad mouthing the company.. done in a heat of anger. i apologise to that..
nice to have a few provoked opinions.. very interesting -
Originally posted by sohguanh:
oh....metallica? typical psychos...
[b]indeed....hey isn't you signature some phrase from a steven segal show?
Not really... I first came across this phrase from the Metallica album called Kill 'Em All.... a very good album before they make it big with Master of Puppets and later the black album [/b] -
buy prepaid card
then u won't over pay or under pay
pay as u use -
oh....metallica? typical psychos...
Thou shalt not judge lest ye be judged urself -
yo, whether you monitor the usage yourself or not is NOT the point. The point is that when the staff say they will do something, then THEY should keep their word! right? It seems M1 staff is just any how say "yah yah" then forget about you and what they promised to help you etc...lousy service.Originally posted by liyan:i know their staff promised to monitor your usage for 3 months and get back to you, but are u so busy to even check your own past bills for 3 mths and make a decision yourself?
and tt part abt them insisting on you making pymt for $300 immediately, is your bill overdue? for how long had it been?
Whether overdue or not, is again NOT the point. The point is they do NOT believe the customer, even though the customer have a problem, or financial or family problem, so M1 like to INCONVENIENT people, talk about customer service. -
I am with M1 and every year on my BD they will send me bunch of freebies, include free phone upgrade and free facial spa worth $250.Originally posted by BillyBong:no one's offended....i'm a SINGTEL user after all!
Until now, still trying hard to migrate to M1 but it looks like they can't compete plan for plan.
I always seem to find a singtel plan better than M1.
As for singtel, I have bad experience with their broadband services and their lack of interest to retain loyal customers.
I must agree that for new plans, Sintel is pretty strong. -
thing is, want to change provider, means must change number, lose your contacts.. not good.
change internet provider is no problem..
btw, M1 got give freebies meh? besides the monthly free movie ticket.. i on the 4th year now, 2 years ago they gave me $80 handset voucher thats all! ($40/year) -
but learning from this experience, it seems that if you feedback thru their website, you get a more experienced customer service officer. i am sorry i gave the first one a tough time but having to call many a time disgruntled customers overseas taught me some things you shldnt say that will piss them off.
the lady who replied frm the feedback on the website is very courteous and instead of saying "i dun think i can do that." she says "she will find out" and true enuff, a compromise was made. its unfair to say customer service in m1 is terok becos pple like her make you think twice a bit..
thanks everyone fer their input here, cant believe i joined this forum in a bout of anger but good stuff.. looking fer plenty of contributions to share in the future.
now thinking of getting prepaid in order not to chat on the fone so much.. is there any prepaid with unlimited free incoming? -
then how they earn money???Originally posted by zooYork:now thinking of getting prepaid in order not to chat on the fone so much.. is there any prepaid with unlimited free incoming?
u can check out Green card (by starhub) promo on incoming calls
http://www.starhub.com/mobile/promotionsandevents/gpp_hourglass/ -
If you clock a minimum of $350 per month, you will be under their sunriser program. Pretty generous with their freebie I must say. Dont think singtel has such programe.Originally posted by 105090:thing is, want to change provider, means must change number, lose your contacts.. not good.
change internet provider is no problem..
btw, M1 got give freebies meh? besides the monthly free movie ticket.. i on the 4th year now, 2 years ago they gave me $80 handset voucher thats all! ($40/year) -
brother, first day in singapore ah...Originally posted by nightzip:yo, whether you monitor the usage yourself or not is NOT the point. The point is that when the staff say they will do something, then THEY should keep their word! right? It seems M1 staff is just any how say "yah yah" then forget about you and what they promised to help you etc...lousy service.
Whether overdue or not, is again NOT the point. The point is they do NOT believe the customer, even though the customer have a problem, or financial or family problem, so M1 like to INCONVENIENT people, talk about customer service.
'M1' is not the only company who does the 'yah yah'. The entire singapore is doing it because we don't have 'Service DNA'. ..... if you are in singapore, make sure you follow up...
want better service.. move to Tokyo. i've been spending quite a lot of time in tokyo for the past few years... best service in the world. -
erm.. yeah.. got a plan says $500 voucher / year..Originally posted by Love Supreme:If you clock a minimum of $350 per month, you will be under their sunriser program. Pretty generous with their freebie I must say. Dont think singtel has such programe.
my dad was a decade old singtel customer since the tah ke ta days, then sign on a $50 plan (premier plan), then a few years back. singtel gave us a new line and 30mins FREE talktime monthly.
and singtel has unlimited FREE SIM card replacement, while M1 charge $26.25 per every replacement.
its hard to compare, but i do believe singtel is more established and trusted tho m a M1 user -
your point reminds me of my last job. my department handles very specific duties but a certain customer wanted me to find out something for him, something beyond my jobscope (wah, dont say things like going extra mile, when you have sales targets to meet sometimes really cant help everyone w/ a request).Originally posted by nightzip:yo, whether you monitor the usage yourself or not is NOT the point. The point is that when the staff say they will do something, then THEY should keep their word! right? It seems M1 staff is just any how say "yah yah" then forget about you and what they promised to help you etc...lousy service.
Whether overdue or not, is again NOT the point. The point is they do NOT believe the customer, even though the customer have a problem, or financial or family problem, so M1 like to INCONVENIENT people, talk about customer service.
by right, i should have referred him to the customer service dept, cos i dont know the answer to his qn cos my dept not specialised in tt area.
but i thought lor, be a nice customer service provider, and i tried to assist him as much as i could, spent time finding out the answer for him so that he dont have to liase with too many officers... but it was still not to his satisfaction.
in the end, he sent a complain letter my way. because i took too long to find out the answer.
very yuan wang one leh. ever since that complain letter i do enuf to cover my arse and never offer to do extra things for customers again. -
Hw cum I dun get??Originally posted by Love Supreme:I am with M1 and every year on my BD they will send me bunch of freebies, include free phone upgrade and free facial spa worth $250.
As for singtel, I have bad experience with their broadband services and their lack of interest to retain loyal customers.
I must agree that for new plans, Sintel is pretty strong. 
Anyway, me b wif dem since 1998...tink almost 7yrs le....my loyalty discount is onli 45% off le.... 