Be wary of Creative Labs
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I am writing this letter in the hope that I can help other consumers not to make the same bad mistake I made when making a purchase.
In June of this year, my wife had decided to purchase me an mp3 player for my upcoming birthday and she gave me a choice of any brand I would like.
As I narrowed my choice down to two models, one being the popular Ipod and the other being a local product, the Creative Zen Micro. As both products were of similar value I decided to support our local businessÂ’s and buy the Creative product.
This turned out to be a big mistake.
Since buying this product I have had to return it twice for a one-for-one exchange. Unfortunately the second exchange still has not been completed even after a two week plus wait. Apparently Creative is having distribution problems and can not get new stock available. They have informed me that it could be two more weeks or maybe even longer due to unforeseen circumstances.
After emailing Creative I have still received no reply and when I call their consumer lines they keep repeating the same thing, no stock and do not know when new will arrive.
I find this type of service and product quality completely appalling as Creative wishes to be an international player in the electronics market. How can this company expect to compete on a global scale if they can not please their home market and can not even manage to deliver quality products in the local area to consumers?
A word of warning to other consumers, be very careful in your choices and do not let your common sense be over-ridden just because the product is home-grown. Apparently products like Ipod are number one for a reason. -
song boh.
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My Ipod nano has tons of scratches.
Wait, it's not mine. But my friend one.
I ask him the same question too.
SONG BOH?!?! -
Uhhh Creative zen micro user here.
My parents gonna buy me a mp3 player for my birthday so I decided on the zen micro. 5GB.
It worked well I guess.....for the first 3 months. Then literally the soundjack port came loose....then the sound quality dropped from bad to worse to unacceptable. I suffered for 1 month before sending it for warranty service. They told me that it would take 3 weeks to replace it.
I was furious! but at least creative decided to end my wait after 1.5 weeks and give me a 6GB zen micro instead of waiting forever for a 5GB one. If this breaks down I'm boycotting creative forever.
Warning: almost all of creative models have problematic soundjacks!!! All my friends with creative players(MuVo2 and micros) have exchanged their players at least twice. No kidding. MuVo seems ok though!
But at least I guess the service would be better than apple's. Apple being a global brand has its call centre in Afraia....my friends complain that they cannot understand what the operators are saying and the operators dun understand either =D -
well at least they would still be bothered to do a second exchange with you just that you may have to wait some time. The same thing could have happened to apple too.
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i thinki pod shuffle is best..small n not easily break down..
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Go to www.illwillpress.com and click on toons, then go and find the "Tech Support I and II "clips..damn funny..Originally posted by crimson soldier:Uhhh Creative zen micro user here.
My parents gonna buy me a mp3 player for my birthday so I decided on the zen micro. 5GB.
It worked well I guess.....for the first 3 months. Then literally the soundjack port came loose....then the sound quality dropped from bad to worse to unacceptable. I suffered for 1 month before sending it for warranty service. They told me that it would take 3 weeks to replace it.
I was furious! but at least creative decided to end my wait after 1.5 weeks and give me a 6GB zen micro instead of waiting forever for a 5GB one. If this breaks down I'm boycotting creative forever.
Warning: almost all of creative models have problematic soundjacks!!! All my friends with creative players(MuVo2 and micros) have exchanged their players at least twice. No kidding. MuVo seems ok though!
But at least I guess the service would be better than apple's. Apple being a global brand has its call centre in Afraia....my friends complain that they cannot understand what the operators are saying and the operators dun understand either =D -
my zen micro oso have the same problem......it juz suxs.my fren visited creative warehouse 3 times to get his zen fixed..(he bought his zen during march this year).......lousy!!!!!!
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my zen micro the soundjack also got problem. my old MuVo TX the soundjack also had a problem.
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buy an ipod loh. your battery life end liao when u need to change to a new ipod, see u shiok or not.
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my "da ge da" sized zen touch doesnt have much problems... creative pull down the price, so the quality now should be lousier.
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i got ipod..but i'm terribly pissed off by the battery..
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SONG BOH
lucky i use WeWa -
my creative zen micro seems alright lei(touch wood)...
only sometimes hang when i switch it on in the morning...
i bought mine at the pc show at expo a few months ago...has been quite good to me...
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this kinda thing depends on heng suay one lah
applies to laptops, handphones... -
My cousin got her zen micro from jurong quite a while ago, it works fine.
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i use ipod. wahahahha
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iPod no radio function, fixed battery (change = cost of battery + service charge), easy to scratch.
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Hanor hanor.Originally posted by launtpc:iPod no radio function, fixed battery (change = cost of battery + service charge), easy to scratch.
Support local brands instead. -
You are just suay lah.Originally posted by stealthknight:I am writing this letter in the hope that I can help other consumers not to make the same bad mistake I made when making a purchase.
In June of this year, my wife had decided to purchase me an mp3 player for my upcoming birthday and she gave me a choice of any brand I would like.
As I narrowed my choice down to two models, one being the popular Ipod and the other being a local product, the Creative Zen Micro. As both products were of similar value I decided to support our local businessÂ’s and buy the Creative product.
This turned out to be a big mistake.
Since buying this product I have had to return it twice for a one-for-one exchange. Unfortunately the second exchange still has not been completed even after a two week plus wait. Apparently Creative is having distribution problems and can not get new stock available. They have informed me that it could be two more weeks or maybe even longer due to unforeseen circumstances.
After emailing Creative I have still received no reply and when I call their consumer lines they keep repeating the same thing, no stock and do not know when new will arrive.
I find this type of service and product quality completely appalling as Creative wishes to be an international player in the electronics market. How can this company expect to compete on a global scale if they can not please their home market and can not even manage to deliver quality products in the local area to consumers?
A word of warning to other consumers, be very careful in your choices and do not let your common sense be over-ridden just because the product is home-grown. Apparently products like Ipod are number one for a reason. -
believe me, creative quality not good. ALL OF US chose creative micro to support local brand at first, but what happened? u think we will be so buay song just because small problems?
Its really sucky lor I tell you.....exchange and exchange until sian liao.
Major problem: SOUNDJACK!!! It ALWAYS comes loose after 3, 4 months. -
Stupid lah u!!Originally posted by seow:Support local brands instead.
All thsese complaints prove that local brands lousy!!
U stupid! -
STFU lar, you very the clever ah?Originally posted by vindicated:Stupid lah u!!
All thsese complaints prove that local brands lousy!!
U stupid!
"All these complaints"?
I see only two or three at most, and i haven't have had a problem with creative products so STFU. -
Originally posted by seow:STFU lar, you very the clever ah?
"All these complaints"?
I see only two or three at most, and i haven't have had a problem with creative products so STFU.