no, u can find tour packages online too. u pay a lil more but hell, i rather do that than someone else screwing my tickets up !Originally posted by jianfish9:Either I stick with the smaller agencies since they provide better and more personal service or I do everything online.
But online is mostly for tickets and accom seldom for guided tour.
I think is common fault, big agency complacent, like SIA, Comfort, SBS. Now service not so good only know how to charge higher and higher fares.
try thisOriginally posted by ben1406:no, u can find tour packages online too. u pay a lil more but hell, i rather do that than someone else screwing my tickets up !
yes, totally agree on that, those small travel angency tresure you more, give you better service. Those big one they give you attitude like "Ai lai Mai Shuai, you dont want i still got many other customers".Originally posted by mhcampboy:y didnt u go to ur fren?
anyway,its always been the case of succesful companies. when u r small, u give your fullest and dedicated service. but once you are a major in ur industry,u dun give a hoot about customer support anymore....
thats y i always go to those small small business tour agency for my travel needs.....![]()
thought of booking through chan bros for my trip to taiwan cos they offer gd rates, but i tik i will choose other agencies now.. well if me, i think i will complain to CASE.. anyway, thanks for informing us..Originally posted by jianfish9:My family went there last sunday to book a tour to Japan for 4persons. According to the newspaper, there would be free gifts and a discount for persons above the age of 55.
We were told that there were no free gifts and that the discount did not apply to my specific tour to Hokkaido. Although we quite unhappy, we decide to give some take some and forget about it and we went ahead to book the tour.
To my surprise, the newspaper today once again advertised free gifts when we were told that they have all been given out. So fast got stock again ah?
Just 2 days after we book our tour, we had to change the name of a person who was going. They say must pay $250. No discount and free gifts we did not mind but now change name want to charge $250.
The air ticket wasn't even booked yet. So we wanted to speak to the manager but the person on the phone say he is busy and will call us back.
Later the same person on the phone call back and say the manager meeting and he say now the cost is $125. $75 for airline ticket, $50 for Admin fee.
My dad called his contacts in the travel industry and tell us that it is BS. Ticket not booked no need the $75 but the $50 Admin is needed.
Again we got the excuse that the manager is out of office. When we asked about the $75 dollar, she said that she must consult the manager and SLAM the phone down on us...
I called four to five times throughout the day and the manager is either not around, meeting or really busy.
I really never expect such poor service from such a reputable Agency even after we spend so much on their tour. They think we really carrot head let them chop. Lucky I got friends in the travel indsutry.
I just hope to share this experience with others going to Chan Bros so that next time they will not kena such service and waste money for unnecessary surcharges.
Rude service, unfriendly after-sales and try to take advantage of our supposedly-stupidness. Not going again.
Better dun book from them... the hotels that they provided us was lousy cum haunted too...Originally posted by huy:thought of booking through chan bros for my trip to taiwan cos they offer gd rates, but i tik i will choose other agencies now.. well if me, i think i will complain to CASE.. anyway, thanks for informing us..
Originally posted by joker105:mayb ur surname not chan tats y service bad...![]()
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Now you knowOriginally posted by jianfish9:How I know Chan Bros so crappy... I heard not bad and so much advertisment.
After all, go holiday is must happy happy go right? If make till so buay song, free also no mood go.
I really thought about go CASE or newspaper coz I think quite unethical, like try to scam me lidat.
But go holiday end up make so much trouble. I don't know if worth it anot. End up at most also call and apologise, wayang wayang.
My parents say forget it, go holiday must go with happy heart. Money abit nevermind.
Just hope I go there don't give me crappy tour guide and accom or I really buay tahan.