lousy customer service or ugly singaporean

• lastfall

  5 Nov 06, 22:21

  Often, i have seen cases whereby customers just rise their voices to the max at Customer service officer. If you are working for telecom, or IT gadget or redemption i think you will meet one of these people a day.
  
  Here is my personal experience when i work as a part timer for redemption service, a man and obvious he is well educated, bang the table and scream at my manager because we couldn't process his free gift as he did not bring along the necessary receipt and serial cut out to claim.. The free gift is 01x small teddy bear plus a plastic bag. then he stomp off after much down toning by another manager. then came his wife with the materials, first thing : "you guys are wasting my time, why do you need IC, if you are not capable to provide customer service and don be!!" all for the teddy bear... and end the drama with i will complain you!!
  
  Questions to ponder,
  1) Service is provided to people who knows how to respect each other?
  2) Making big hoo ha so that you can get ur way with more free gifts?
  3) threaten that you will bring it up to forum is a good way?
  4) if you think time is wasted for getting a teddy bear why still Q and wait and bark..
  5) imagine you are in other countries like T, I, do you think you dare to do that when the first thing they do is to bring out the chopper?
  
  Why Singaporean has to be so ugly when they themselves are working for people as well? Is customer service officer the prime target to bear the fault of the item you have purchased when you guys didn't even met at all?
  
• Phoebie

  5 Nov 06, 22:25

  now then you know how ridiculous and nasty some customers are
• joker_sg_forums1

  5 Nov 06, 22:29

  nil

• chenc

  5 Nov 06, 22:35

  Originally posted by lastfall:

  Questions to ponder,
  1) Service is provided to people who knows how to respect each other?
  2) Making big hoo ha so that you can get ur way with more free gifts?
  3) threaten that you will bring it up to forum is a good way?
  4) if you think time is wasted for getting a teddy bear why still Q and wait and bark..
  5) imagine you are in other countries like T, I, do you think you dare to do that when the first thing they do is to bring out the chopper?
  
  

  1) No! Service is provided to those who pays! Thats why foreign talents are so popular. Coz the locals are complaining about everything in a job.
  
  2) That man shouldn't have lost his temper.
  
  3) Try medias like newspaper. But its lame that such incidents got to the news.
  
  4) Here comes the good service part. Why the long wait in the first place?
  
  5) Nv look below yourself and feel good about it. You are just lowering your own standards.
  
  Customers are not always rights, and they are certainly not god, but they are always customers.
• Cool-gal

  5 Nov 06, 23:52

  blunt...
  
• alvin-ncs

  6 Nov 06, 00:10

  so wat u expect to get?
  
  
• Ito_^

  6 Nov 06, 00:13

  bad service == ugly singaporeans. its the same.
  
• mamamamama

  6 Nov 06, 00:21

  you'll get these kind of people in almost every job..
  
  be it being a bus driver, sales person, waiter, etc
  
  there will bound be some unreasonable and ridiculous customer..
  
  if u cannot afford to lose your job, then bo bian have to entertain
  
  if can, kpkb back lor