i sent an email to starhub asking for help

• Cenarious

  5 Dec 06, 00:07

  and they havent replied to me for like 2 days wtf
• FireIce

  5 Dec 06, 00:07

  did they state how long they will respond?
  wats the SLA?
• Ito_^

  5 Dec 06, 00:08

  take it as, gone with the wind. literally.
  
  call man, call and call until they pick up. you have no other choice.
• Cenarious

  5 Dec 06, 00:10

  Dear Valued Customer
  
  Thank you for contacting StarHub.
  
  We acknowledge receipt of your email and our Customer Affairs Consultants will be responding to you as soon as possible.
  
  If you are a Business customer, please dial 1800 888 8888.
  
  Meanwhile, please visit our website at www.starhub.com for more information on our products and services.
  
  Best Regards
  Customer Affairs
• Cenarious

  5 Dec 06, 00:10

  what is SLA
• skeujin

  5 Dec 06, 00:11

  Originally posted by Cenarious:

  Dear Valued Customer
  
  Thank you for contacting StarHub.
  
  We acknowledge receipt of your email and our Customer Affairs Consultants will be responding to you as soon as possible.
  
  If you are a Business customer, please dial 1800 888 8888.
  
  Meanwhile, please visit our website at www.starhub.com for more information on our products and services.
  
  Best Regards
  Customer Affairs

  they responded mah....
• buses_galore

  5 Dec 06, 00:13

  I hate Singnet...Starhub ar...maybe next time I subscribe liao than hate...lol
• FireIce

  5 Dec 06, 00:13

  asap can be within 1hour or within 1year
  
  SLA = Service Level Agreement
• browniebaobao

  5 Dec 06, 00:19

  last time i emailed, the next day i got a phone call from them liao.. and very detailed explanation about my enquiry.
  
  altho they are very sucky when comes to billing or asking u to renew contract, but i think basically they are still able to clarify my doubts.
• ditzy

  5 Dec 06, 03:13

  Last time I emailed them, I never ever got a reply. Or maybe I'm still waiting.
• kingofbeholder

  5 Dec 06, 03:51

  i nv trust email to singtel or starhub!
  
  i normally will only accept talkin to operator and flame them.
• missqi

  5 Dec 06, 04:01

  call and kaopei lah.
  aiyo.
  
• Cenarious

  5 Dec 06, 04:04

  Originally posted by missqi:

  call and kaopei lah.
  aiyo.
  

  no one picked up the phone thats why i tried emailing.
• FireIce

  5 Dec 06, 04:05

  and it's so hard to get to talk to a human being......
  
  u get routed here and there, listen to more computerised msgs......more options........
  
  and when they exhausted all automatic means to help u, then they direct u to a CSO
• revotune

  5 Dec 06, 08:53

  Originally posted by missqi:

  call and kaopei lah.
  aiyo.
  

  wat is that on the pic?