Customer Service at Carrefour
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Got this email from a fren:-
Read from bottom to top then u will understand...
Next time you get a reply from Carrefour's customer service after
launching a complaint, don't think they are actually looking into your
complains... It's just the usual response they send... Read on the
first mail from below upwards
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Hi Friends
Please read the emails exchanged between myself and Carrefour.
It is very disappointing to know that they give their usual msg to
their
customers' feedbacks. What is worse they even forwarded their internal
emails for me to read
This is an excellent example of what not to do.
Please forward this email to your friends for their reading.
Thomas
----- Original Message -----
> > From: Thomas Lee
> > To: Linda Tjendekia
> > Cc: Suntec Customer Service ; Juliana Yong
> > Sent: Wednesday, October 25, 2006 9:43 PM
> > Subject: Re: Poor customer service at Carrefour
> >
> > Hi Linda
> >
> > Thank you for replying to me with the usual message as suggested by
> > Hamidah in her email to you
> >
> > Now I know how much Carrefour value their customers. I shall forward
> > your email and Hamidah's email to all my contacts so they will know
too.
> >
> > Thank you
> >
> > From 'Your valued customer'
> >
> > Dr Lee
> >>----- Original Message -----
> > From: Linda Tjendekia
> > To: [email protected]
> > Cc: Suntec Customer Service ; Juliana Yong
> > Sent: Wednesday, October 25, 2006 6:25 PM
> > Subject: Poor customer service at Carrefour Dear Dr. Lee,
> >
> > Firstly, let us take this opportunity to thank you for your patronage
at
> > Carrefour Suntec City. We would also like to thank you for your
valuable
> > feedback on our service.
> >
> > Please accept our sincerest apology for the unpleasant ordeal and the
> > inconvenience that we have put you through with this inexcusable lapse
> > of service. We have highlighted this issue to dept management and a
> > serious briefing has been given to assure that we will continue to
> > strive to strengthen our customer services to minimize inconveniences
> > for all our customers.
> >
> > At Carrefour, it is our goal to render service excellence in the retail
> > scene and we will continue to strive to deliver the best services to
> > benefit all our valued customers including your goodself.
> >
> > Thank you.
> >
> > Yours truly,
> >
> > Linda
> > Management Support Officer
> > Appliance & Textile Divisions
> > Carrefour Suntec City
> > ---------------------- Forwarded by Linda Tjendekia/SING/Carrefour on
> > 10/25/2006 05:54 PM ---------------------------
> > Sent by: Suntec Customer Service
> > To: Linda Tjendekia/SING/Carrefour@Carrefour-SG
> > cc:
> >
> > Subject: Poor customer service at Carrefour
> >
> > Hi Linda
> >
> > Reply to customer the usual msg but lupa cc it to you.... sorry lupa
> > (festive mood) :-) Kindly reply to customer ya.... once again Sorry.
> >
> > Many Tks
> > Hamidah
> >>---------------------- Forwarded by Suntec Customer
> > Service/SING/Carrefour on 10/25/2006 01:35 PM
> > ---------------------------
> > Please respond to Thomas
> > To: [email protected]
> > cc:
> >
> > Subject: Poor customer service at Carrefour
> >
> > Dear Sir/Mdm
> >
> > I was at Carrefour-Suntec City - on the night of 15/10/2006 to buy the
> > following items, a laptop, a fax machine, a DVD recorder and a
roadbike.
> > I left with only the laptop and the DVD recorder. I did not buy the
> > roadbike because the staff serving me could not tell me the difference
> > between a $900 bike and a $300 bike except that they were both had
> > aluminium frame. I did not buy the fax machine because no one bother
to
> > serve me despite standing at the fax machine section for 15 mins. I
> > approached a staff at the adjacent section selling telephone but all he
> > told me was the staff selling fax machine is not around and did not
> > offer any assistance.
> >
> > On the 21/10/06 I returned to Carrefour - Suntec City - to get a refund
> > for the laptop as I had discovered that the laptop only supported
> > Windows XP and could not be used to run my DOS programme. The salesman
> > who sold me the laptop 6 days earlier was very unhappy and refuses a
> > refund of the laptop citing various lame excuses. He finally agree to
a
> > refund after I went through Carrefour's refund policy with him. At this
> > point he make a photocopy of my identity card claiming the company's
> > need to track my refund history. I was outrage and disappointed at
being
> > treated like a criminal and asked for the duty manager. The duty
manager
> > arrived and agreed that it was not Carrefour's policy to make photocopy
> > of customer's IC but he was no better than the salesman for he wanted
to
> > take down my particular's instead.
> >
> > I am very disappointed with the Carrefour's staff, from the lack of
> > product knowledge to the lack of service and finally to their staff's
> > attitude of negating on the company's promise of a refund if goods
were
> > returned intact. They should not bother to track my refund history as
I
> > will not be shopping there anymore.
> > -
Maybe the person who handled the e-Customer Service was still new to the interface, hence forward/replied other people's complaints back to your friend.
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WOw loh !! this Thomas guy so thick skin !! still dare to complain.Originally posted by goaler:I did not buy the roadbike because the staff serving me could not tell me the difference between a $900 bike and a $300 bike except that they were both had aluminium frame.
I did not buy the fax machine because no one bother to> > serve me despite standing at the fax machine section for 15 mins. I approached a staff at the adjacent section selling telephone but all he told me was the staff selling fax machine is not around and did not offer any assistance.
On the 21/10/06 I returned to Carrefour - Suntec City - to get a refund for the laptop as I had discovered that the laptop only supported Windows XP and could not be used to run my DOS programme. The salesman who sold me the laptop 6 days earlier was very unhappy and refuses a refund of the laptop citing various lame excuses. He finally agree to refund after I went through Carrefour's refund policy with him. At this point he make a photocopy of my identity card claiming the company's need to track my refund history. I was outrage and disappointed at being treated like a criminal and asked for the duty manager. The duty manager arrived and agreed that it was not Carrefour's policy to make photocopy of customer's IC but he was no better than the salesman for he wanted to take down my particular's instead.
He want specialize shop services but too cheap to go buy at and pay at specialize shops, go supermarket to try get it cheap, than complain so much !
Next time he will ask aunt there to explain what the different between 5 for $2 oranges and 5 for $3 oranges !!!
First what the different between the 2 bike !! maybe there is really no different to tell him , but brand !!!
Staff not around on leave also cannot, must die die predict which day he is coming so standby to server him. where got supermarket got people alway standby to sell fax machine !!! he should go to funan or simlim instead if he want that type of service, of course must pay for it.
Next !!! he got old software which run on old OS .... so he go out buy XP notebook and later, die die want to refund ... .that one not the shop problem , it is his own problem what !!! -
yes precisely. It shows that the higher ur education is, the more stupid the person becomes. Obviously the sender is trying to pick bones from the eggs
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PAWN!
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Carrefour so big, 1 customer lesser won't make a difference
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this hamidah i think kana show the exit ....
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can anyone explain? the letter so luan de.
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too lazy to read, can sumarize in twenty words?
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Maybe they did show the letter from the customer to the management, but the apology letter is already pre-made? So they just send the 'usual' reply to the customer loh...
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Simple .... some idiot complain to Carrefour about the service.Originally posted by jay_rocks:can anyone explain? the letter so luan de.
But if one read the letter it is that idiot want to pay hawker center price, but expect 1st class restaurant service. So in the end Carrefour just give him a standard polite answer, and he is not happy.
Also idiot picking a fight with carrefour - he donkey got a software that is Old old Dos ..... He go buy new notebook , of course all OS now , XP & window2000 also cannot support his old old dos software, and he go back and make a fuss and force people to give him refund after 10 days of usage even though it is his own fault.
The big name of the bully is call DrThomas Lee ! Shame on him, Dr some more, but heart and brain so small . -
No it is 1 more unreasonable customer lost that all , it is celebration time !!!Originally posted by Dead_Man_Inc:Carrefour so big, 1 customer lesser won't make a difference -
LMAO template sia.. LOL...
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lol, but i think Carrefour a bit too much leh. email still put these kind of things
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suddenly.. the thomas kena flamed..
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perhaps the customer service was not up to scratch but i certainly wouldn't buy a computer from a hypermart...the product knowledge of the sales people is questionable and also you wouldn't be able to customise to your needs....
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Originally posted by storywolf:Simple .... some idiot complain to Carrefour about the service.
But if one read the letter it is that idiot want to pay hawker center price, but expect 1st class restaurant service. So in the end Carrefour just give him a standard polite answer, and he is not happy.
Also idiot picking a fight with carrefour - he donkey got a software that is Old old Dos ..... He go buy new notebook , of course all OS now , XP & window2000 also cannot support his old old dos software, and he go back and make a fuss and force people to give him refund after 10 days of usage even though it is his own fault.
The big name of the bully is call DrThomas Lee ! Shame on him, Dr some more, but heart and brain so small .
You blind or what? Customer turned out to be a doctor in the end but so what?? No need to be Dr to see that the Carrefour staff made a stupid mistake lor..
Happen to anyone also same - It still reeks of bad attitude.. the Carrefour staff wanna be lazy & reply with template also have to be smart what.. who so stupid go and forward their internal e-mail to customer leh? Somemore got the words "The usual template... (holiday mood)".. I'm no doctor, but I'd kick up a fuss too.. it's not only unprofessional.. it's downright insulting to ANY customer! -
Thomas is really naive to think that Companies actually take time to write different replies to different complaint letters
If they didn't look into the case, The email would just end after the first Carrefour reply and they wouldn't even care about whether they cc to anyone else or not.
BTW, Is this Thomas's first time out shopping? -
a case of making a mountain out of a molehill?
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kana suan..
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oh i c. he's a doctor? omg. shame on uOriginally posted by storywolf:Simple .... some idiot complain to Carrefour about the service.
But if one read the letter it is that idiot want to pay hawker center price, but expect 1st class restaurant service. So in the end Carrefour just give him a standard polite answer, and he is not happy.
Also idiot picking a fight with carrefour - he donkey got a software that is Old old Dos ..... He go buy new notebook , of course all OS now , XP & window2000 also cannot support his old old dos software, and he go back and make a fuss and force people to give him refund after 10 days of usage even though it is his own fault.
The big name of the bully is call DrThomas Lee ! Shame on him, Dr some more, but heart and brain so small . -
Originally posted by spinsugar:
Maybe you the one who is blind, What I am complaining is Dr is unfair about all his complains, in fact his notebook case is totally non-sense ..... You blind is it ? We talking about the doctor at fault, not talking about template !!!
You blind or what? Customer turned out to be a doctor in the end but so what?? No need to be Dr to see that the Carrefour staff made a stupid mistake lor..
Happen to anyone also same - It still reeks of bad attitude.. [b]the Carrefour staff wanna be lazy & reply with template also have to be smart what.. who so stupid go and forward their internal e-mail to customer leh? Somemore got the words "The usual template... (holiday mood)".. I'm no doctor, but I'd kick up a fuss too.. it's not only unprofessional.. it's downright insulting to ANY customer! [/b]
So what the staff make a mistake, if a Dr that highly educated and professional also can make mistake of getting a new notebook , without thinking that his software is old dos !!!! then a more less educated and professional supermarket staff cannot make mistake is it ?
So doctor can shit , other people cannot is it !!! You are the one that is blind, maybe you should go see that doctor to treat you blindness , I bet he will use a template also to refer you to the mental hospital !!!! -
what the FUCK
thomas lee is my boss name!!
but must be coincedence lar -_- -
is your boss a PHD or a doctor?Originally posted by UncleFishballz:what the FUCK
thomas lee is my boss name!!
but must be coincedence lar -_- -
carrefour got pwned.