Dunno if this has been posted before but here goes:
All names has been replaced with alphabets including the supermarket's name to xxxxxxxx
I may be GreatBalls, but I dont wanna get into trouble later...
Just posted what I received...
read from the bottom up for a clearer picture......----- Original Message -----
From: A
To: undisclosed-recipients:
Sent: Thursday, November 30, 2006 12:33 AM
Subject: FW: Customer Service at xxxxxxxx
Hi Friends
Please read the emails exchanged between myself and xxxxxxxxxx.
It is very disappointing to know that they give their usual msg to their
customers' feedbacks. What is worse they even forwarded their internal
emails for me to read
This is an excellent example of what not to do.
Please forward this email to your friends for their reading.
A
Wonder if this will make it to the forum page?
----- Original Message -----
From: A
To: C
Cc: Suntec Customer Service ; D
Sent: Wednesday, October 25, 2006 9:43 PM
Subject: Re: Poor customer service at xxxxxxxxxx
Hi C
Thank you for replying to me with the usual message as suggested by
B in her email to you
Now I know how much xxxxxxxx value their customers. I shall forward
your email and B's email to all my contacts so they will know too.
Thank you
From 'Your valued customer'
Dr A
----- Original Message -----
From: C
To:
[email protected]Cc: Suntec Customer Service ; D
Sent: Wednesday, October 25, 2006 6:25 PM
Subject: Poor customer service at xxxxxxx
Dear Dr. A,
Firstly, let us take this opportunity to thank you for your patronage at
XXXXXXXX Suntec City. We would also like to thank you for your valuable
feedback on our service.
Please accept our sincerest apology for the unpleasant ordeal and the
inconvenience that we have put you through with this inexcusable lapse
of service. We have highlighted this issue to dept management and a
serious briefing has been given to assure that we will continue to
strive to strengthen our customer services to minimize inconveniences
for all our customers.
At XXXXXXXXXX, it is our goal to render service excellence in the retail
scene and we will continue to strive to deliver the best services to
benefit all our valued customers including your goodself.
Thank you.
Yours truly,
C
Management Support Officer
Appliance & Textile Divisions
Carrefour Suntec City
---------------------- Forwarded by C/SING/xxxxxxxxxxxx on
10/25/2006 05:54 PM ---------------------------
Sent by: Suntec Customer Service
To: C/SING/xxxxxx@xxxxxxxxxx-SG
cc:
Subject: Poor customer service at xxxxxxxxx
Hi C
Reply to customer the usual msg but lupa cc it to you.... sorry lupa
(festive mood) :-) Kindly reply to customer ya.... once again Sorry.
Many Tks
B
---------------------- Forwarded by Suntec Customer
Service/SING/ on 10/25/2006 01:35 PM
---------------------------
Please respond to A
To:
[email protected]cc:
Subject: Poor customer service at supermarket
Dear Sir/Mdm
I was at xxxxxxxx-Suntec City - on the night of 15/10/2006 to buy the
following items, a laptop, a fax machine, a DVD recorder and a roadbike.
I left with only the laptop and the DVD recorder. I did not buy the
roadbike because the staff serving me could not tell me the difference
between a $900 bike and a $300 bike except that they were both had
aluminium frame. I did not buy the fax machine because no one bother to
serve me despite standing at the fax machine section for 15 mins. I
approached a staff at the adjacent section selling telephone but all he
told me was the staff selling fax machine is not around and did not
offer any assistance.
On the 21/10/06 I returned to xxxxxxxx - Suntec City - to get a refund
for the laptop as I had discovered that the laptop only supported
Windows XP and could not be used to run my DOS programme. The salesman
who sold me the laptop 6 days earlier was very unhappy and refuses a
refund of the laptop citing various lame excuses. He finally agree to a
refund after I went through xxxxxxxx's refund policy with him. At this
point he make a photocopy of my identity card claiming the company's
need to track my refund history. I was outrage and disappointed at being
treated like a criminal and asked for the duty manager. The duty manager
arrived and agreed that it was not xxxxxxxx's policy to make photocopy
of customer's IC but he was no better than the salesman for he wanted to
take down my particular's instead.
I am very disappointed with the xxxxxxxx staff, from the lack of
product knowledge to the lack of service and finally to their staff's
attitude of negating on the company's promise of a refund if goods were
returned intact. They should not bother to track my refund history as I
will not be shopping there anymore.
Dr. A
