Seriously don't want his job already..
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When i read the headlines, i was expecting a budget airline....
turn out to be.....Air steward made fun of a serious situation
Copyright is Straits Times.
I was on SQ231 bound for Sydney on Feb 24. Upon take-off, the baggage compartment above my seat started leaking. Droplets of water started dripping down directly onto my forehead.
I signalled for the air steward on duty to assist me with the problem. However, my request was met with disdain.
The air steward cheekily told me that I had two options. The first was he could provide me with an umbrella and the second was he could provide me with a raincoat. I am not sure what his intention was in giving me this response as I did not find my situation then funny.
I asked him again to be serious and requested him to do something about the leak. I added that should he fail to provide a solution, the least he could do was to provide me with a free upgrade. His response was that he will accept credit card or cash upfront.
I am very disappointed with the service that SIA has provided me with for my trip to Sydney. The air steward that I approached was not serious in his service.
Instead of addressing my situation immediately, he preferred to create a joke out of my plight. Although after a repeated request, he decided to use a piece of tissue paper to stop the leak, I found it preposterous that he displayed such behaviour unbecoming of an air steward.
If Singapore Airlines want to maintain its world-class standards, such behaviour from its cabin crew cannot be tolerated. I failed to notice the name of the air steward but he was serving the first few rows of Economy Class.
I hope Singapore Airlines will look into this matter as I believe such behaviour from the cabin crew will seriously undermine Singapore Airlines' effort to be the number one carrier in the industry.
Sing Keng Loon
Sydney, Australia -
travel with jap airlines betta... their hospitality far exceeds us... -
Maybe it already was the flight steward's last day on the job.
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so..its a guy
hai...disgrace...joke...can joke but after still dont want do the job...
either that guy dosent like him.. or he simply fark up
thanks god not first class
if not
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take a blanket and cover lor
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haha.. so funny.. the air steward really noes how to crack jokes hor.. u noe what i will do, i will insists of asking for an upgrade and really scold the fellow off..Originally posted by Ponders:When i read the headlines, i was expecting a budget airline....
turn out to be.....
Copyright is Straits Times. -
What I find funny is that after getting cheek from the steward, the complainant just accepted it..... and went home to write a letter. He didn't even take down the steward's name
Wouldn't talking to a senior supervisor on board at that point in time be more effective? I'm sure they'll change his seats
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Never try b4. Never been out of SG before.Originally posted by mhcampboy:
travel with jap airlines betta... their hospitality far exceeds us... -
true...Originally posted by mhcampboy:
travel with jap airlines betta... their hospitality far exceeds us... -
seriously, I don't find the reply of the steward funny. I think that was not appropriate too.
As a passenger, if the same thing happened to me, I won't be amused by his answer. Rather than put up with the nonsense, I would have complained to his supervisor.
However, I don't think asking for an upgrade is appropriate because its not within the steward's authority to grant him.
Unless the plane is full, the next arrangement would be to reallocate him another seat.
he should complain to the airline formally, they will launch an investigation and compensate him with some vouchers. -
x2Originally posted by red_amoeba:seriously, I don't find the reply of the steward funny. I think that was not appropriate too.
this guy got a bad sense of humour. -
I like Cathay and I fly Cathay when I can... -
Let's just say the steward got a sense of humor, just that he's using it at the inappropriate time.
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maybe he helped himself to the alcohol...Originally posted by ditzy:Let's just say the steward got a sense of humor, just that he's using it at the inappropriate time.
or maybe one of the air stewardess rejected him.... -
why nobardie ask if the steward is yandao or not.............
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I don't think the steward means any harm. He's probably just dumb, that's all.
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I don't think the steward meant any harm either. He's just obonxious and maybe racist. who knows.? If the ts had been a angmoh.....
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wow the passenger contained all his feelings in his heart for a long time and rushed home to write it all down in a letter!
kudos! if me, i wud flare at the steward in my good engrish riaoz. -
i find him daring and brave.
very courageous. -
wad if he reply
oh, that leak. this plane did nt go for servicing for a while.
i doubt it can make to sydney. -
and i tot air steward shld hav oni girl oni?
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aiyah singaporeans always so serious.. take jokes also cannot.. Passengers are supposed to feel happy during flights mah..
Anyway want to complain also go find out more about who you are complaining.. maybe that guy is a supervisor?? -
The complainant complain because he didn't get to upgrade to first class. Missed opportunity.
The flight steward made light of the situation because he knows it is just a few drops of water and it has/or will stop. There was no need to change seat.
This thread has prepared me to accept the steward's offer of an umbrella if I should find myself in a similar situation.
Good material for Stomp or YouTube. -
what the person wrote to the strait times is not funny at all, it would be tortorous to be in that precadiment. I personally had a similar incident happening to me.
On the way back from japan i took SQ and bout 15mins before landing water, or at first i thought water started dripping on me, i looked up and saw droplets forming on the cargo cabin, though i've no idea how as there's no apparent source. And then the worst part came, the liquid though clear and resembled water was sticky like glue and smelt like chocolate. This made me furious, i mean, the FEW droplets, technically didn't become AFEW when it periodically dripped on u every like 5seconds.
And then the steward had some decency to provide me with a blanket but guess what, it leaked through, and basically when the plane landed, i was sticky all over, and my hair felt gummed together.
Luckily i was going home man, otherwise i'd be totally furious, imagine if i was going to japan, 1st day before tour starts, and this happens. Or worse, this dripping thing starts the moment someone gets in the plane. He can't sleep, eat, or watch tv properly.
I suspect there's a problem or something with the design or whatever