unethical sales tactics?
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I am never doing business with Yxxx Txx Mxxx of P** N** T** Pte Ltd.
I am utterly furious and apalled at his sales ethics. A year ago, my friend purchase 5 copies of Trend Micro PC-cilin on behalf on her company from P*** N*** T*** Pte Ltd.
Now, the software needs updating. Lo and behold, Yxxx Txx Mxxx from P*** N*** T*** Pte Ltd calls her up, says that from his records, their anti-virus license has expired, and would she like to renew?
So she said yes.
He sent her a quotation for $69 per license. Now, she's a noob at this kind of thing. She trusted him when he said its for 'renewal'. She thought 'renewal' meant that she would have to get the 2007 version and re-install.
But he sends her the same 2006 version she already bought! And then when she questioned him, he hesitated then said that when she buys this 2006 version, there's a free upgrade, just have to go online. BUT SHE ALREADY HAS THE 2006 version with free upgrade! She bought it from them a year ago! Its IN his records!
And when she questioned him that since he called her based on his records, then he would know she already has the same products, so why sell it to her again?
He just kept quiet. Didn't want to talk to her anymore.
Argh! The injustice of it all!!! -
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WTF -
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double post
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Go case and report lo.
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cannot.
CASE only deals with consumer.
She bought the products on behalf of her company. -
Tell us which shop so want never buy from them again...
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Yes, it's unethical. But your fren should have read and know the package before agreeing the deal.
Cheers.
CK -
Can't tell u the shop. it'll be edited out. =) but if u pm me, i'll tell u.
yes, she should have known.. does that make his actions right? Does it mean she deserved it?
She feels terrible and thankfully the company she works for didn't get upset with her. And as far as I'm concerned, her ignorance was preyed upon and taken advantage of. -
the company shd hire an IT manager to take care of IT stuff
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should have's.
could have's.
maybe's...
oh well. its done. the penultimate blame rests on an unethical act. nothing else justifies it.
i may leave my door open, but if X walks into my house and steals my stuff, X is still the thief. I may be careless to leave my door open, but I am not responsible for X's immoral actions.
everyone has to take responsibility for themselves.
She's taking responsibility and will never make this exact same mistake again.
The company learns that they need to assign tasks to the right person.
Neither of which excuses the salesperson's unethical behavior. -
Renew means the license granted to you will be extended by another one year. Price as per what Trend Micro states.
Upgrade means you will get a brand new copy of Trend Micro software, together with another year of license.
There's no wrong in what the salesman did.
Read through Trend Micro's license before you complain.
And CASE will throw your friend's case out. It's perfectly legal, it's perfectly right, and it's stated plainly and obviously.
Case closed. -
condolences.
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Read through what I wrote before passing out judgement.Originally posted by ndmmxiaomayi:Renew means the license granted to you will be extended by another one year. Price as per what Trend Micro states.
Upgrade means you will get a brand new copy of Trend Micro software, together with another year of license.
There's no wrong in what the salesman did.
Read through Trend Micro's license before you complain.
And CASE will throw your friend's case out. It's perfectly legal, it's perfectly right, and it's stated plainly and obviously.
Case closed.
He told her it was a "renewal of license" He never told her he was selling her the set of installation discs. If he had, she would have told him she already had it.
Instead, she paid for what she thought was a renewal fee, but got the software instead. Yes, we can go on til the moon turns green about all the should, could and would have's that had not been done.
Perhaps my depiction of the story is unclear. Suffice to say, she asked for something, got a different product in return.
Unless the 'renewal fees' really are $69 per license, then I concede that I didn't check Trend Micro's fees before accusing some poor sod.
Regardless, by using the word "throw", your words carry a tone of disparagement and condescension. You can take his side, its your prerogative.
Also, I have nothing against Trend Micro, so please don't assume I'm complaining about them.
This is my last statement on this. I just wanted to ventilate. The issue is closed as far as I'm concerned. And any further discussion on my part will only mean more time invested in discussing an ugly act. I've already invested so much to the point that this is silly of me. Its not even MY story. I can be such a dodo sometimes.
To everyone who sympathize, it was appreciated. I just needed to vent.
Life goes on.
(update: I called Trend Micro and was asked if I wanted to renew 'online' or 'not online' and was told that 'not online have to buy the physical set'... so that explains a lot... doesn't explain why unlike Trend Micro's own staff, the third party sales man didn't tell her there was a difference. ok, I'm done.) -
lape the company
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Your story don't make sense.Originally posted by pinkpomelo:Read through what I wrote before passing out judgement.
He told her it was a "renewal of license", not an upgrade. He never told her he was selling her the set of installation discs. If he had, she would have told him she already had it.
Instead, she paid for what she thought was a renewal fee, but got the software instead. Yes, we can go on til the moon turns green about all the should, could and would have's that had not been done.
Perhaps my depiction of the story is unclear. Suffice to say, she asked for something, got a different product in return.
By using the word "throw", your words carry a tone of disparagement and condescension. You can take his side, its your prerogative.
Also, I have nothing against Trend Micro, so please don't assume I'm complaining about them.
This is my last statement on this. I just wanted to ventilate. The issue is closed as far as I'm concerned. And any further discussion on my part will only mean more time invested in discussing an ugly act. I've already invested so much to the point that this is silly of me. Its not even MY story. I can be such a dodo sometimes.
To everyone who sympathize, it was appreciated. I just needed to vent.
Life goes on. Now, the software needs updating. Lo and behold, Yxxx Txx Mxxx from P*** N*** T*** Pte Ltd calls her up, says that from his records, their anti-virus license has expired, and would she like to renew?
First part - antivirus license expired. Salesman asked want to renew. She said yes.
So she said yesHe sent her a quotation for $69 per license
Next, according to the salesman, it's $69.
Your friend assumes this:She thought 'renewal' meant that she would have to get the 2007 version and re-install.
That's not renewal. That's an upgrade. So it's totally wrong.But he sends her the same 2006 version she already bought! And then when she questioned him, he hesitated then said that when she buys this 2006 version, there's a free upgrade, just have to go online. BUT SHE ALREADY HAS THE 2006 version with free upgrade! She bought it from them a year ago! Its IN his records!
According to Trend Micro's website, they have to buy the product as part of the renewal.
And when she questioned him that since he called her based on his records, then he would know she already has the same products, so why sell it to her again?
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1033874&id=EN-1033874
So in all, nothing was wrong throughout the whole sale. Nothing was unethical, it's just the users.
When I use the word "throw", I know pretty well I could stir up feelings. There's no siding with anybody, facts will be facts.
Neither did I say you are against Trend Micro. Why are you so fast to defend against that?
Either way, take it as a lesson learnt. In this world where money controls, if you don't read, you will lose. Even if it's a trusted product. Your friend's case is already a live sample for us. -
Purchased anti-virus licence can be extended on-line.
If you don't want to make an on-line transaction, then you can make payment (TT or bank draft) and have your licence extended, and continue to receve updates.
Another way is to buy a new copy of the same software and install it. Your new licence, for one year, will start from the day you register it.
That's what was offered in the TS story. -
I second ndmmxiaomayi. Good points u have there.
And I believe there is no such thing as ethical sales tactics All sales tactics are unethical to some degree :p
And pardon my ignorance but I thought everyone more or less does understand whats the difference between "renewal of license" and "upgrade". Guess I'm wrong. Do not blame the sales person as he has no mistake in this =) -
self-pwn thread
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True, if a person assume things, and it turns out wrong, its his/her fault.Originally posted by coolgeek84:I second ndmmxiaomayi. Good points u have there.
And I believe there is no such thing as ethical sales tactics All sales tactics are unethical to some degree :p
And pardon my ignorance but I thought everyone more or less does understand whats the difference between "renewal of license" and "upgrade". Guess I'm wrong. Do not blame the sales person as he has no mistake in this =)
Caveat emptor. -
read my forum user id <<<