Disappointed with Personal Loan with UXB bank
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I was in need of financial assistance, thus I called UXB customer service to enquire of possible loan to tide through some difficult times. I was told that I have qualified for all requirements except that I cannot have the cashline service that UXB has given me together with my credit cards.
Thus, I went down happily on last Saturday's morning to cancel the cashline and apply for the personal loan. The staff there told me to keep the cashline service as it will not interfere the personal loan that I need.
The staff even tell me that I can loan more than twice my pay. Thus, I happily keep the cashline service which I never use since day one, and fill up the loan application form.
The staff submit the form for me and told me that I will receive sms from UXB about the approval. In addition, if revision is needed to the amount loaned, UXB Loan officers will contact me about it.
Today, I received a sms from UXB, telling me that the loan request is rejected. When I called the customer service to ask why, I was told that it was because that I am having the cashline service.
I was terribly upset. How can such a reknown bank like UXB have such poor service. It was great disappointment. I have UXB in mind for my future planning and this is what I get from a bank.
I called at 1pm and told that the bank staff will get back to me. It is already 5pm and I am not having any update at all. I told the customer service officer that I do not want to waste another trip to the bank for a fault that belongs to the bank. They should solve it and do some serious service recovery. -
if u want borrow money, u shouldnot guai lan with them.
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It is not about making a scene. I am a customer to this bank. This is definitely a service failure and I am still waiting for a good explanation and apology from them.
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if u not happy with them, then go for OXBX !
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i love james.
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many other banks to choose from, no worries mah
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money not coming in quickOriginally posted by de_middle:many other banks to choose from, no worries mah -
borrow from family members, dun need to pay interest
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I do not want my family members to know about this. I can afford the loan. It is just planning to use some funds that will come by.
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I am very frustrated with such service provided. There is no follow up action and no call from them to recover the service failure at all.
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What is UXB, never heard before leh, but UOB yes.Originally posted by t429:I was in need of financial assistance, thus I called UXB customer service to enquire of possible loan to tide through some difficult times. I was told that I have qualified for all requirements except that I cannot have the cashline service that UXB has given me together with my credit cards.
Thus, I went down happily on last Saturday's morning to cancel the cashline and apply for the personal loan. The staff there told me to keep the cashline service as it will not interfere the personal loan that I need.
The staff even tell me that I can loan more than twice my pay. Thus, I happily keep the cashline service which I never use since day one, and fill up the loan application form.
The staff submit the form for me and told me that I will receive sms from UXB about the approval. In addition, if revision is needed to the amount loaned, UXB Loan officers will contact me about it.
Today, I received a sms from UXB, telling me that the loan request is rejected. When I called the customer service to ask why, I was told that it was because that I am having the cashline service.
I was terribly upset. How can such a reknown bank like UXB have such poor service. It was great disappointment. I have UXB in mind for my future planning and this is what I get from a bank.
I called at 1pm and told that the bank staff will get back to me. It is already 5pm and I am not having any update at all. I told the customer service officer that I do not want to waste another trip to the bank for a fault that belongs to the bank. They should solve it and do some serious service recovery.
You have cash on line, go atm can liao mah. Why so troublesome, how much you need, let me see i have or not? -
UXB is like calling u angxxxx30Originally posted by angel7030:What is UXB, never heard before leh, but UOB yes.
You have cash on line, go atm can liao mah. Why so troublesome, how much you need, let me see i have or not? -
send a copy of what u wrote there to [email protected] then maybe UOB will come n apologise etc. oh but put UOB instead of UXB la..Originally posted by t429:I was in need of financial assistance, thus I called UXB customer service to enquire of possible loan to tide through some difficult times. I was told that I have qualified for all requirements except that I cannot have the cashline service that UXB has given me together with my credit cards.
Thus, I went down happily on last Saturday's morning to cancel the cashline and apply for the personal loan. The staff there told me to keep the cashline service as it will not interfere the personal loan that I need.
The staff even tell me that I can loan more than twice my pay. Thus, I happily keep the cashline service which I never use since day one, and fill up the loan application form.
The staff submit the form for me and told me that I will receive sms from UXB about the approval. In addition, if revision is needed to the amount loaned, UXB Loan officers will contact me about it.
Today, I received a sms from UXB, telling me that the loan request is rejected. When I called the customer service to ask why, I was told that it was because that I am having the cashline service.
I was terribly upset. How can such a reknown bank like UXB have such poor service. It was great disappointment. I have UXB in mind for my future planning and this is what I get from a bank.
I called at 1pm and told that the bank staff will get back to me. It is already 5pm and I am not having any update at all. I told the customer service officer that I do not want to waste another trip to the bank for a fault that belongs to the bank. They should solve it and do some serious service recovery. -
OIC, well it ok to call it UOB mah, nothing offensive if the service is bad, Band used to ask for customer feedback, guess this is a good feedback for them to upgrade their service.Originally posted by angel7030:What is UXB, never heard before leh, but UOB yes.
You have cash on line, go atm can liao mah. Why so troublesome, how much you need, let me see i have or not? -
borrow from tai yue longOriginally posted by de_middle:many other banks to choose from, no worries mah -
PM me the amount u need.
I am a Funds Consultant. Maybe i can help you out. -
I have already settled with UXB. They have just called this morning to apologised.
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what they say? got free gift?Originally posted by t429:I have already settled with UXB. They have just called this morning to apologised. -
thts y i always choose loan shark..
fast and easy to get kill -
Maybe they are trying to get you to use the cashline with the exorbitant interest rates instead of taking a personal loan with personal loan rates? Go to a more honorable foreign bank (Maybank?) even if the rates are slightly higher.Originally posted by t429:I was in need of financial assistance, thus I called UXB customer service to enquire of possible loan to tide through some difficult times. I was told that I have qualified for all requirements except that I cannot have the cashline service that UXB has given me together with my credit cards.
Thus, I went down happily on last Saturday's morning to cancel the cashline and apply for the personal loan. The staff there told me to keep the cashline service as it will not interfere the personal loan that I need.
The staff even tell me that I can loan more than twice my pay. Thus, I happily keep the cashline service which I never use since day one, and fill up the loan application form.
The staff submit the form for me and told me that I will receive sms from UXB about the approval. In addition, if revision is needed to the amount loaned, UXB Loan officers will contact me about it.
Today, I received a sms from UXB, telling me that the loan request is rejected. When I called the customer service to ask why, I was told that it was because that I am having the cashline service.
I was terribly upset. How can such a reknown bank like UXB have such poor service. It was great disappointment. I have UXB in mind for my future planning and this is what I get from a bank.
I called at 1pm and told that the bank staff will get back to me. It is already 5pm and I am not having any update at all. I told the customer service officer that I do not want to waste another trip to the bank for a fault that belongs to the bank. They should solve it and do some serious service recovery.