I created this thread as a warning to everybody here who have seen the MW mobile service advertisement on tv regarding their downloads.
This was my conversation in my email with MW mobile service and another email in which I send to CASE to complain about them.
From: "Blinck Customer Care" Add to Address Book
To: "--------" <
[email protected]>
Subject: +659------- (LTK11301083942X)
Date: Fri, 7 Sep 2007 01:28:00 -0400
Reference number: LTK11301083942X Please use this ticket number in any correspondence with us.
Subject: Request for termination of charges
Dear Customer,
Thank you for your email.
Our SILENT RING TONE service is advertised on television, and as such is marketed as a subscription service. We make a reasonable and responsible effort to communicate the cost and frequency of our messages to prospective clients. As a commercial enterprise we have to assume that a consumer that requests our product does so only after making a reasonable effort to understand the nature and cost of our product. This is one of the responsibilities a consumer is entrusted with. Nevertheless, and as a safeguard, the welcome message we sent to the phone repeats this information. It informs a new client that they have entered into a subscription arrangement, and it details the costs involved. The instructions for leaving the service are clearly stated, as is our web site address where all essential information can be found - such as contact information for our customer service department.
Our records, which can be confirmed by your mobile service provider, show that our welcome message was delivered to your phone immediately after you sent us the subscription request. We can safely assume that it was read by you.
2007-08-09 12:50:32 75141 SG_75141_SOUND_V12_SILENT Thnx 4 subscribing!Info and handset
compatibility www.sms1.tv. SGD$3.00/SMS
received.1sound or logo/SMS.3 SMS per
week.Reply stop to
unsubscribe.Tel:8001011971
In summary, you consciously purchased a subscription to one of our services, giving us permission to deliver and charge for the said product. This we did, in good faith, incurring costs in the process. At all times we have acted appropriately and transparently, and within the marketing and trading guidelines applicable. Under these circumstances we fail to see any fair reason for a return of fees.
Please feel free to contact us if you have any additional questions.
Yours sincerely,
Miro
Blinck Customer Care Team
tel: 800 101 1971
fax: +44 207 100 3153
[email protected]www.celldorado.com
---------------Original Message---------------
From: --------- < >
Subject:
Request for termination of charges
Good morning.
I refer to my mobile number 9-------.
I received my bill from starhub in which I am being charged by your company for 10 messages which is $30.
I have terminated the service on 5th september 2007 but I will also like to request for a waiver of this $30 as I only downloaded once. The remaining 9 messages that is send to me were all deleted by me. I did not download from the remaining 9 messages. It was all deleted by me. I did not know that I will still be charged as long as the messages was send to my mobile number.
Kindly contact me at 9-------.
Thank you.
My email to CASE
From: "-------" <
[email protected]> Add to Address Book
To: "-------" <
[email protected]>
Subject: RE: Complain against MW mobile services
Date: Fri, 7 Sep 2007 11:21:25 +0800
Dear Sir/Mdm
Thank you for writing to CASE. If you want to lodge a complaint against the company, we would apprecaite if you could kindly visit us with the supporting documents and identity card. (Please see attachment). Or alternatively, if you do not want to register yourself as a member of CASE, we still can assist you, our officers will do a one time letter for the admin.fees of $10/- and there will be no follow-up by the officers. For assisted option, you need to visit us personally as our officers will issue the letter on the spot and hand over for your delivery to the company.
If you prefer us to handle the matter Online, please fill out the form at www.case.org.sg "Complaint" section. (Please be informed that the officers will only get back to you within 7 working days exclude Saturday, Sunday & Public Holiday).
Please note that prior appointments are not required to seek consultations with CASE officer at our Ghim Moh Branch. CASE is under a queue number system. You are only required to take a queue number in CASE to see our officer.
Consultation at our Jellicoe Branch is strictly by appointments only. It will be operating on Mondays to Saturdays. Should you like to seek consultation at our Jellicoe Branch, please call 6463 1811 between 9am to 5pm to fix an appointment.
Regards,
Regards,
-------
Consumer Relations Officer
Consumers Association of Singapore
170 Ghim Moh Road
#05-01 Ulu Pandan Community Centre
Singapore 279621
Tel No: 6463 1811
Fax No: 6467 9055
==========================================================================================================
CONFIDENTIALITY: This e-mail (including any attachments) is confidential and may contain proprietary information. If you are not the intended recipient, be advised that you have received this email in error. Any use, disclosure, dissemination, printing or copying of this email is strictly prohibited. If you have received this e-mail in error, please immediately contact the sender by return email and then irretrievably delete it from your system.
-----Original Message-----
From: -------- [mailto:
[email protected]]
Sent: Friday, September 07, 2007 2:15 AM
To:
[email protected]Subject: Complain against MW mobile services
Good morning.
I will like to complain against MW mobile services.
I downloaded a ringtone from them on 9th August 2007. It cost $3 a ringtone. After that they repeated sending me the same messages every week. I did not know that they will continue to charge me even if I never download anything from the message. As such, I simply deleted the messages from my handphone.
I received my starhub bill on 5th september 2007 in which they charged me $30 for 10 sms that they send to me from the period of 9th august till 5th september. Only than did I know that I was being charged $3 per sms irregardless of whether I got downgrade anything from the sms. I immediately send them a sms to request to terminate the service.
I called starhub immediately and they gave me this number 68364430 to call to talk to the MW mobile services.
I tried calling them but nobody answered and so I went to starhub today to enquire about this matter. They tried to contact MW mobile services too but nobody answered the call. Starhub told me they will handle this matter and will get back to me but have not done so.
I called MW mobile services again and this time they answered, but they did not want to do anything about it. They say that the service has been terminated on 5th september but I must pay the $30 and ask me to call this number 8001011971 saying that this is the number which I should call if I want to request for a waiver of charges. When I called this number, they told me to email
[email protected] to request for a waiver of charges.
I did as I was told and send them a email. I received a auto reply saying that they will contact me within 24 hours of receiving the email. After that I called 8001011971 again after about 12 hours later when they did not reply me. They told me to call another number 8001011650 to enquire about this matter. I called this new number and he told me that he will look at my email and contact me again within today but he did not do so.
As such, I feel that they are simply pushing the responsibility away and wanting me to pay for the $30 which I never download anything.
I will like to request for your help in settling this issue.
Kindly feel free to contact me at 9-------.
Thank you.
