20 minutes and nobody attend to me..
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called the uob bank and i am still waiting for their customer service officer to attend to me.....
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tsk.. put down the fon..and call again...
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because you are small fry to them
if you have millions of dollars in your account
then you no need to wait one -
whether its uob, dbs, citibank or even starhub.. at night call = no pick up
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Doesn't help, it's like getting out of the queue and rejoining at the back.Originally posted by mhcampboy:tsk.. put down the fon..and call again... -
no leh, singtel last nite i call horwithin 1 min dey pick up my call sia....
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soli la..i went pangsai.
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no.. sumtimes it helps.. trust me. they dun follow queue...Originally posted by SumOne:Doesn't help, it's like getting out of the queue and rejoining at the back. -
after half an hr, dey tell me ask me leave a voicemail and dey will call me back and dats it......
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They are busy watching TV.
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u r so patient, waited 20mins.
for me, maybe less than 10mins, i'll 'kap' cos i dun like to wait!!
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u call btwn 3-6am sure get 1st class attn one.
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UOB customer service is lousy... not only wait long long... i last time complain... why your website say got 20% discount, then u tell me need cupon, then u tell me no cupon, i ask if there was ever a cupon, u tell me don't have but maybe in the future.
not bad sia... they can even see the future.
bloody crap imho. -
usually i dun mind waiting on the phone.. cos i got SPEAKER mode on my hse phone so just put it on the table n play game until they pick up
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Next time call DHL, they'll answer your call within 3 rings..
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They're so busy because half the people call in to ask stupid questions. And when you give them a simple answer & instructions, they don't get it. You have to hold their hand, explain things a few times over.
Whereas if it was, say, a line for VIP customers, you seldom get idiotic, longwinded callers. All this airtime adds up. Personal experience. -
I tell you something secret ar... sometimes when you are put on hold for quite some time, the customer service officers won't pick up your call because it affects their daily (productivity) percentage.
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I hate these computerised telephone answering system - it's always a looooooooooooooooooooooooooooooooooooooooong wait.......
Mebbe you owe them money izzit? -
Did u owe them anything, if not dun call.Originally posted by hiphop2009:called the uob bank and i am still waiting for their customer service officer to attend to me.....
UOB = U owe me Bank -
Thank you for calling UOB,Originally posted by :I hate these computerised telephone answering system - it's always a looooooooooooooooooooooooooooooooooooooooong wait.......
Mebbe you owe them money izzit?
Press 1 for english
2 for chinese
3 for tamil
4 for hindi
5 for other
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Sorry our operators are all busy at the moment, please hold.
(Music and advertising) >>.///....welcome to UOB, our latest product is save as you age.. -
Yo, is this a secret??? how can you tell a secret in the public forum???Originally posted by polarsnake:I tell you something secret ar... sometimes when you are put on hold for quite some time, the customer service officers won't pick up your call because it affects their daily (productivity) percentage. -
VIP stand for Very Important Pig, so they like to entertain pigs ya.Originally posted by spinsugar:They're so busy because half the people call in to ask stupid questions. And when you give them a simple answer & instructions, they don't get it. You have to hold their hand, explain things a few times over.
Whereas if it was, say, a line for VIP customers, you seldom get idiotic, longwinded callers. All this airtime adds up. Personal experience.
For those who like to talk alot are also VIP mah, Very Irritating People, how come they never get special treatment ar?? -
I'm not supposed to say this... hush!Originally posted by angel7030:Yo, is this a secret??? how can you tell a secret in the public forum???
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