Singtel Customer Service really C.M.I
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just to configure one simple things, had to call 7 times. Each time, the staff would give me substandard instructions. Also rude and defensive when talking.
Something like this would be solved by M1 in 10minutes! Think will change back to M1. Somehow M1 staff i find very very knowledgable and has authority to make decisions.
Singtel really vomit blood..............................................
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Well, what to do? Bigger customer base means less attention paid per customer, compared to M1.
Honestly, I don't like singtel's customer service either, but I get what I paid for, so I'm pretty satisfied except the times when I need to cancel my VASs.
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Erm... configure only need a sms mah... like for mms, gprs is only a sms that you need to save and set mah...
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maybe they just got a paycut?
i was like tat too...
hahhahaha
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a lot of things they have ample instructions on their websai oredi
some ppl just lazy to search
or maybe cannot follow instructions -
hahas.. buttercake i have the same problem everytime.. call them abt hp connection then they ask me call hp provider..i wanted to change to M1.. hais..
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Originally posted by ButterCake:
just to configure one simple things, had to call 7 times. Each time, the staff would give me substandard instructions. Also rude and defensive when talking.
Something like this would be solved by M1 in 10minutes! Think will change back to M1. Somehow M1 staff i find very very knowledgable and has authority to make decisions.
Singtel really vomit blood..............................................
oo u backluck lor... last time i call nid wait about 5 min than the guy nv like guai lan guai lan one == -
Originally posted by frezmen:
hahas.. buttercake i have the same problem everytime.. call them abt hp connection then they ask me call hp provider..i wanted to change to M1.. hais..
Not the first time. I called them asking for MMS setting, their replied "The phone should automatically recieve the setting". NB, if my phone received the setting need to call u? (Of course I replied politely)
After which, they replied "If it didn't, please call for the phone manufacturer for details on setting up MMS." WTF!?
Another time called them regarding internet connection setting also the same pattern, it's like they are paid to refer customers to other people.
Therefore, I've came into a conclusion "Google is man's best friend".
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Originally posted by FireIce:
a lot of things they have ample instructions on their websai oredi
some ppl just lazy to search
or maybe cannot follow instructions
u think all IT savy like you ar?? my ah ma how?? she needs to call china to find her long lost bf ok -
Who kar pager?
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no pages, she use to post mail at singtel, registered one
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Why do you prefer good service to good freebies?Good freebies can save some money in your groceries.
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Originally posted by angel7030:
u think all IT savy like you ar?? my ah ma how?? she needs to call china to find her long lost bf okAre prostituties like you IT savy?
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what's CMI?
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Originally posted by angel7030:
u think all IT savy like you ar?? my ah ma how?? she needs to call china to find her long lost bf ok
She was refering to TS... It savy enough to whine in forum but do not know how to access singtel website. -
Strange but I never had any problems with SingTel's customer service before.
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Originally posted by trashbag:
Are prostituties like you IT savy?
u surf porns rite??? -
Originally posted by caleb_chiang:
She was refering to TS... It savy enough to whine in forum but do not know how to access singtel website.
what is forums?? not much technology and information, who dunno..funny, why i said Moderator only, you start to defend her??...hmmm.. -
how many times do normal customer need to interact with the customer service? For me, is just once, when i want to cancel VAS, in the end send email and they settle...
My mms setting and whatever was settled when i enquire about it after buying the phone, on the spot. So customer service is a low low criteria for me in choosing the telco...
how many times did you contacted your telco customer service?
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me use walkie talkie...call telco for what???
Nos 55!!!! Room 23, hotel 81!!!!
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I contact my customer telco service to make sure my autoroam is up and running before travelling overseas.
I contact my customer telco service when 5 tries at cancelling the VAS did not work online!!!
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I know and understand what you said. Singtel service sucks big time! They never seem to change for the better!
Sigh!
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go to the shop and tel or tio the singtel lah...
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Think go direct to them in their branch or headquarters, they will do a good job. I did that and was happy they attended to me satisfactorily.
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i don't even want to be bothered by their service.