http://www.youtube.com/watch?v=1vO_n76zBE0
This incident happens in a Local Swimming Club at Tanjong Rhu,
The in-house Chinese Restaurant at its 2nd Floor is run by this lady mananger from China.
(As given by Raymond, the assistant manager, her name is Sammi and she is the manager there and fully in charged)
Their buffet dinner is priced at $28 / pax , our company booked 29 pax for our annual dinner.
First their manager (over the phone) insisted that we must order our food in the afternoon because they were "fully booked" and for not doing so,
we cannot blame them if they are slow in serving or if they "run out of food". Obviously, my colleague who made the booking did not know
what to order as majority of our colleagues were not in the office.
Reluctantly, she made some order. She was told that we must order at least 3 vegetable dish or "dont blame them if they run out of vegetable"
if we do not place the order early. (I suppose vegetable dishes are cheaper in cost). When we arrived, only 25 of us made it, we were told to pay
for 29 pax since we booked for it. After some bargaining, it was settled for payment charge by head count. We were being sqeezed into 2 tables instead of 3,
she claimed that we do not have enough people to occupy 3 tables.
After some struggling as the tables were really cramp, we protested. Eventually they agreed to let us have one more table after some unpleasant
exchange of remarks and finger pointing (The restaurant manager did most of it and shouted at my colleagues). I had to fill my hunger with the
3 balanced dishes served when i arrived late and when we went over to the newly set up table we placed some orders but it takes long time to be served,
some dishes didnt make it either out of stock or the order just vanished.
The table was empty (without food) for at least 20 minutes and i called the assistant manager to remind him of our orders, this was my first experience
with buffet dinner where the table is totally empty for such a long time. We were told that they run out of fish and two small plates of prawns which
were ordered were finally served. My first experience again, for buffet dinner which ends up feeling hungry. I had a packet of instant noodle when i reach home.
They didnt even bother to ask for last order which most if not all restaurant do.
Then came the last straw where the pushing incident which were recorded for your viewing pleasure. Oh, the manager claimed that we wasted food ,
it was her excuse for causing such a ruckus. Her claims were unfounded, how i wish there were an in- house camera that had taken all the events throughout.
If the restaurant have one, i will be most happy if they can put it up here for everyone to see how they accuse us of wasting food.
One point to note is that the restaurant was about half empty at any point of time throughout our patronage, those members and guests happens to be
there can verify that. She claimed that we pointed finger at her, can see in the video clips she has been pointing her fingers whiles talking ?
Can you trust her statement ?
Is this kind of service attitude we deserve ?
Can we allow this foreigner to tarnish the reputation of Singapore
while we are striving for a country with excellence in the service industry. ?
I hope the owner of the restaurant make a thorough investigation and get to the bottom of this.
Please note that all incidents listed are true to the best of my knowledge. For those who are present, please give your account or comments in case
i missed out some parts or mislead the readers.I will be glad to amend them after verification.
email to [email protected]
Regards
Alvin S C Tan