Life is sometimes about sharing information, knowledge or experience.
I hope that this sharing of information/knowledge can offset the act of tangibles for participating in a survey.
Preface : A SERVQUAL Survey developed by Parasuraman, Zeithamel, and Berry for assessing services quality that has two parts - The customer expectations and customer perceptions.
Company under study :
National Library BoardDear fellow stompers, I need your help to fill up a SERVQUAL Survey as part of my group-based assignment. You may download the attachment
http://www.asuswebstorage.com/navigate/share/C.uMe_ in Microsoft words format and filled them up.
I am sorry for the hassle for you to upload back to me but I truly appreciate your help. Alternative you may wish to email me at
[email protected] Thanks a million people.
Rgd
y.z.w