Unacceptable Customer Service at MUJI Ion Orchard

• denntit

  25 Mar 13, 10:26

  I would like to lodge a complaint on one of your service staff working as a cashier at your outlet in Ion Orchard. First and foremost, the young lass without a name tag(Chinese national) took the wrong initiative of speaking Chinese without the consent of the guest. After which, she made a mistake in charging more than the original amount. Unable to manage her program on her computer was her third mistake. Thus, she started running around for a manager. There was no one around to guide her while she was serving her guests.. (Fourth mistake). She was instructed to use a calculator to tally the right amount and she has problems using it. Finally, she did not apologise for making so many mistakes. Muji Singapore, I have worked in the service line for 12 years! This is totally unacceptable. You just lose a loyal supporter.

  This happened on the evening of 24th March at 7:24PM.

• dragg

  25 Mar 13, 10:44

  if you cant speak chinese just tell her in your favourite english.

   

• ditzy

  25 Mar 13, 10:45

  I give you credit for your writing, but this is the wrong place to lodge a complaint.

  Never knew muji had supporters for japanese branded made in china goods.

• dragg

  25 Mar 13, 10:51

  i dont understand what the fuss is all about.  its a very small issue. 

  if you want superb service go somewhere high class, spend on something real expensive.  that is where you can complain about service.

  what service do you expect from a cashier? 

  or are you complaining because the cashier is a PRC?

   

• FireIce

  25 Mar 13, 10:56

  if she wasnt chinese national, ur feelings will be different

   

  somemore say in svc line for 12 yrs

   

  u discriminate ur customers too, rite.

• SBS2601D

  25 Mar 13, 10:57

  Fancy...calling the waitress "the young lass".

• FireIce

  25 Mar 13, 10:59

  im a loyal sarporter (kinda) of the cleansing oil. nia.

  and namecard holder

• dragg

  25 Mar 13, 11:10

  and btw who ask for consent in the mode of communication?

  'sir, can i speak to you in chinese?'

  'no, cannot. use english!!!' or

  'ok lah since you asked nicely'

   

   

• TehJarVu

  28 Mar 13, 08:00

  my complaint is muji member must present muji card
  not like watsons u dun need your watsons card just give your IC can oredi

  so i lost a lot of points

  I WANT TO LODGE MY COMPLAINT HERE TOO, YOU SUCK!!!!!!!!!!!

• cassie

  28 Mar 13, 21:59

  is this SgF or Muji? did you write to them?

• Francesco Toldo

  1 Apr 13, 10:55

  register a nick just to complain about a company? lol

• ^Acid^ aka s|aO^eH~

  1 Apr 13, 11:06

  Originally posted by SBS2601D:

  Fancy...calling the waitress "the young lass".

  
  Dey~ Muji~~~

   

  Muji is retail shop, not resturant~

  salesgirl have, but Muji no hab waitress

• SBS2601D

  1 Apr 13, 11:12

  Uh-oh.

  faux pas kena discovered.

  

• FireIce

  1 Apr 13, 14:19

  Originally posted by Francesco Toldo:

  register a nick just to complain about a company? lol

  the best is. at every forum.