Groupon delivered item to wrong address

• fNota

  6 Dec 13, 19:27

  I just called the groupon just now to ask about my delivery status as my delivery was sent to the wrong address at 6.08 pm 6th December 2013. This guy just said that the address i put was wrong and didn't even brother checking at all. I insisted that he check the system properly but all he said was my address was wrong. This is the worst customer service i ever gotten from groupon. He even asked me to collect the parcel myself from the owner. 

  
  

  I even told him that Groupon support has already sent a email to me saying that they will arrange another delivery with 3 to 5 days. But all he said was groupon  already had it to the delivery address and i have to collect it myself from the owner.

  Now all i want is to make that guy get fired anyhelp here?
• FireIce

  6 Dec 13, 19:35

  so u put right address or not?

   

  write a proper feedback to groupon

  how do u expect us to help here?

• fNota

  6 Dec 13, 20:02

  ya i put correct address. They got two address ma, one profile address, one delivery address. They are supposed to send to the delivery address but they send to my profile address. 

   

  Maybe some of you got experience same kind of stuff, maybe can help me lor :D

• FireIce

  6 Dec 13, 20:11

  write in to complain 

  follow up with phone call 

  send reminder emails

  follow up with phone calls for status updates

   

   

  until it is solved

• charlize

  6 Dec 13, 21:47

  Complain to MP.

• FireIce

  8 Dec 13, 01:14

  MP oso have to worry abt this kinda things meh

• charlize

  8 Dec 13, 02:40

  Why not? 

   

  For the amount of money they are getting from the people, they should be doing more other than posting selfies or what they ate for dinner in their facebooks. 

• FireIce

  10 Dec 13, 13:47

  now liu xing selfies