Payment of Services & Conservancy Charges
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I made payment of Services & Conservancy Charges to Nee Soon Town Council via Internet Banking on 5 Dec 2013. On 28 Dec 2013, I received a reminder from Nee Soon Town Council to make payment for Dec 2013. What would you do if you are in my shoe?
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Make payment again and move on?
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Check what is happening first lar.
Maybe your internet banking did not go through.
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On 30 Dec 2013 at about 9.30am, I went to Nee Soon Central Office at Blk 751 Yishun St 72 to seek clarification. I approached a female staff who was manning the counter for assistance. And after about 10 seconds of waiting, she said "Yes" without any eye contact. I told her the issue. She made some checks and asked me to call her colleague from the main office at Blk 290 Yishun St 22 for assistance.
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What should I do next?
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I made a check on my internet banking transactions. The records showed I had made a successful transaction to Nee Soon Town Council that day.
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call and tell them u have paid
give transaction reference
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I showed the same female staff my internet banking transaction records and asked her to check with her colleague from the main office but she said she is not able to accede to my request because of confidentiality. I am worried as I will be penalised if I have failed to make S & CC payment by 31 Dec 2013? What should I do next?
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call ur MP now
relli. now.
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Thanks. But should I bother my MP for such issue?
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u wanna get charged double??
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Some people like to pay and pay.
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Ok. I will call my MP for assistance. I hope he will help me to resolve the issue. By the way where can I get MP's contact number or email address?
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Thank you. You are more helpful than the female staff I met at Nee Soon Central Office today (30 Dec13) morning. Please allow me to wish you the best of health and good luck in the years ahead.
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Sound advice. Thanks.
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I went to the main office at Blk 290 Yishun St 22 to make a check on the status of my services and conservancy charges. The duty counter staff made a check and claimed that her colleague has failed update their records. She apologised on her behalf and assured me that I will not be penalised for late payment. Why should I be unnecessary inconvenienced because of lapses made by the staff?
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bcos she oredi told u to go Blk 290 Yishun St 22 for assistance
(she did check for )
but u din go
u chose to open a thread
and THEN go
so u got urself into the inconvenience loh
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The Singapore Public Service Core Values Integrity "Integrity" serves as the core of our beliefs and is the underlying foundation upon which the mission, goals and beliefs of the Public Service stated within the corporate statement are built. This is briefly mentioned in Our Customers part of the corporate statement where we are held to high standards of integrity. Integrity is also closely linked to our key public governance principle of incorruptibility. Integrity enables us to safeguard the sovereignty, independence, security and prosperity of Singapore, and uphold justice and equality. Furthermore, the Singapore Public Service commands a high level of trust among our citizens and foreign investors because of our integrity. Thus, it is imperative that the Public Service maintains this high standard of integrity in our conduct. Service "Service" defines the mission of public officers. The Singapore Public Service exists to serve the people of Singapore. Public Officers should always do what is right and reasonable; with empathy and respect for the people that we serve, while always bearing the overall interest of our nation and people in mind. Excellence "Excellence" describes the outcomes of public service as envisaged in Our Goals of the corporate statement. In order to achieve these goals, public officers must manifest such excellence within themselves. Staff development is an important aspect of striving towards excellence for the public service. This is explicitly stated in Our Staff section of the corporate statement. Thus, public officers must possess a mindset for excellence that strives to be the best that one can be in his or her role. Town Council staff are not public servant. Therefore they are not obliged to adhere to Singapore Public Service Core Values.
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I think the duty counter staff at Nee Soon Central whom I met on 30 Dec 2013 should attend "Customer Service Course for Frontline Officer" so she can enhance her customer service skills. Below is the outline of this course. What is customer service? Why is customer service important? Who are your customers? The real cost of lost customers Customer service cycle Turning prospects into advocates Exceeding customer expectations The SMILES customer service process S- Set the stage Creating positive first impressions M- Make a good start Building good rapport Accentuating the positive Making small talk I- If I were you What would make me happy/unhappy? EmpathyUnderstanding behavioural styles L- Look, listen and learn Non verbal communication Active listening E- Explore and agree Effective questioning Helping your customer decide S- Succeed Reassuring your customers Making them want to come back Dealing with difficult situations Service recovery
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no link
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Originally posted by FireIce:
no link
Good feedback. Thanks. -
Show them the proof of your payment. You should go direct to them. People here unable to help.
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The core values by the govt depts are all bullshit la, don't believe them. If they do as the core values we will not be given so many problems by the existing govt and their govt depts.