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LoginIs the power adapter/cable considered an accessory?
4 posts
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At the IT Show in March, I bought a Mustek digital photo frame from a stall - Amconics Technology. 4 months later is stopped working. When brought to their shop at #03-30 Sim Lim Square, I was told that the power adapter/cable is faulty and that I need to purchase a new one at $20 because it is an accessory, therefore not covered by the 12 mths warranty. Accessories have only 7 days warranty. Peggy Yu, the boss, insisted that, like the power charger of a mobile phone, it is not covered by warranty.
I protested that without the power adapter/cable, the digital photo frame doesn't work, so how can it be considered as an accessory, unlike a mobile phone which runs on batteries.
Is Amconics Technology being unfair, or is it to be accepted?
Thanks.
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Originally posted by Dahvoo:
At the IT Show in March, I bought a Mustek digital photo frame from a stall - Amconics Technology. 4 months later is stopped working. When brought to their shop at #03-30 Sim Lim Square, I was told that the power adapter/cable is faulty and that I need to purchase a new one at $20 because it is an accessory, therefore not covered by the 12 mths warranty. Accessories have only 7 days warranty. Peggy Yu, the boss, insisted that, like the power charger of a mobile phone, it is not covered by warranty.
I protested that without the power adapter/cable, the digital photo frame doesn't work, so how can it be considered as an accessory, unlike a mobile phone which runs on batteries.
Is Amconics Technology being unfair, or is it to be accepted?
Thanks.The phone charger of a mobile phone is warrant for 6months.
Check your warranty card and read what it says. Different products have different warranty periods + Different views of what 's an accessory ect.
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yup, it's true that they did not cover the warrenty if they said so. The T&C are very grey, even they say its under 'warranty', whereas different parts have different time-length of warrenty.
just take note in the future. $20 for a cable is still okay... what if other expensive accessory in other items next time? Just clarify more on warrenty terms before purchasing
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