Class tee refund, need advice

• aRcTiC_sTaR

  12 Jul 06, 01:19

  Originally posted by chnl99:

  1st of all, it's their fault that they didn't get it right it the 1st place. Why should they be given a 2nd chance?
  
  Customer should have the right not to proceed again...

  When you decide to do business with them, you're already bound by their terms and condition in a way. Most shops you buy stuff from have a once bought no refund policy. The best they can do is to offer you a replacement of something with equal value.
• hxm

  12 Jul 06, 23:38

  Originally posted by ShrodingersCat:

  For the first case of enlarging the design - did he give u any reason why he didnt enlarge it? How much more did you want to enlarge the design?
  
  For the colours, yah, it is very frustrating. I suggest if you want a reprint, to be present on the spot to give go ahead. It is very unlikely you will get a full refund but you can try to do more quality control this time around ba.
  
  (I printed tshirts with colours that RAN when it rained. It was really difficult to get them back from my participants but the company I did it with insisted on a one to one exchange instead of ... say giving me a percentage of the total number ordered. Very difficult for me to ask my 'clients' to come back once to return the shirt... then second time to collect new shirt. So in the end just gave up after arguing with salesperson)
  
  

  nope, no reason leh. he agreed to enlarging it, but did not do it. colours arh, we confirmed with him before. he even wrote down the details. very sian man, they didnt even apologise to us, they act as if they have done nothing wrong zzz.
• hxm

  12 Jul 06, 23:40

  Originally posted by aRcTiC_sTaR:

  When you decide to do business with them, you're already bound by their terms and condition in a way. Most shops you buy stuff from have a once bought no refund policy. The best they can do is to offer you a replacement of something with equal value.

  thanks for pointing this out but if they do it wrongly again how? lol. we gave clear instructions lor. i think they got some miscommunication as we ordered and collected the shirts from different people.