Singapapore service
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Is very horrigble chao chao vegetable.
The people do not even maintain eye contact with you, hardly any thank you/smiles/have a nice day and if you are a kid they would "bully" you sometimes..and sometimes bluntly answer your question like they give a mothertoot danm
The best service here is probably mediocre service in some other countries
even the worst service i had overseas had a thank you and have a pleasant day.
finding good service in Singapore is like finding a needle in a haystack or haysack whatever -
haiz!!!
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blame it on the kiasu customer...Originally posted by chronicles:Is very horrigble chao chao vegetable.
The people do not even maintain eye contact with you, hardly any thank you/smiles/have a nice day and if you are a kid they would "bully" you sometimes..and sometimes bluntly answer your question like they give a mothertoot danm
The best service here is probably mediocre service in some other countries
even the worst service i had overseas had a thank you and have a pleasant day.
finding good service in Singapore is like finding a needle in a haystack or haysack whatever -
sometimes it is just a matter of a simple transaction like buying condoms not even a transaction that requires an invoice or some monkey crap which i have never heard before
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but they should still tolerate and give the customer the benefit of the doubt sometimes
they should also adhere the philosophy of "The customer is always right" -
no need always right la.. but at least be nice.Originally posted by chronicles:but they should still tolerate and give the customer the benefit of the doubt sometimes
they should also adhere the philosophy of "The customer is always right" -
remember if a customer does not come back for any more goods because of your crappy service your sales will take a deep plunge into the abyss of hell
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on the other hand, have u considered the number of outright customers that these pple have to handle everyday? if consumers are unhappy with the customer svc, they can lodge complaints.... but if the consumers are rude, there is no avenue for these members of the svc sector to release their frustration... no doubt they are there to provide a svc, but that doesnt mean customer is always rite, and they have to be at ur beck-n-call...Originally posted by chronicles:but they should still tolerate and give the customer the benefit of the doubt sometimes
they should also adhere the philosophy of "The customer is always right"
but then again, i agree that most places provide sub-standard customer svc... but watever the case, we should not stop being courteous to them first as we are in control of our own attitudes.. -
ever wonder why japan can provide very tip-top service?
it is because of their mindset. to them even colleagues are their customers. so they make it an obligation to do their job well, as a 'service' rendered to their colleagues.
since they give tip-top 'service' (work) they expect as much in return. so everywhere they go in japan they expect and receives good service.
we, singaporeans, have a problem. we always equate salesman, customer service, front line people as 'service job'. we only criticise, hardly or never praise 'service' people. so much so nobody wants the job. and worst still, service jobs pay pittance and have odd working hours.
ask yourself how often you see a singaporean appreciating good service? look at how japanese customers behave. they appear as polite as the person serving, sometimes it is difficult to tell who is the customer. it is exactly because of such appreciation that 'service' people continue to serve well or even better. -
just look at the uniform and you know which is which
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think it's a both party thing bah. there r some customers who are polite and understanding too. but u have some customers who would wanna throw off their weight around because of some trival stuff.
then there's those in the service line who would not even care about ur existence and andwer ur question rudely.
it's all about what kinda treatment u give to get wat kinda treatment in return. i think if nicely talk to the person but the service person still answer back rudely... then he/she isnt right for this line.
it's also about the mentality when servicing, i had to admit quite a number of service people i came across were lacking in that kinda mentality with poor service and still hopes that you'd buy from the shop. -
when i shop i do not expect much from the sales person. rude or not i simply dont care. i buy and leave. period!! but i always make it a point to be nice so as not to spoil my day.
i find it meaningless complaining about service. lots of people like to say "if you dont have service mentality you shouldnt be in this line"
how many people actually like to serve others? i am sure 99% of people working in front line do it only because there is no better job available. -
i think when u r in a job u should be dedicated to it. do it with ur 100% or leave. it's a matter of mentality loh. but not many people do think this way; but ideally it's how things should be lah thought haha`.
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maybe they look at face? if you got a fcuk face that dress like fcuk of course they wont be bothered to entertain you
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sori, i really cant understand why people complaining about singapore's service .
Like today, im in my working suite, collar shirt(abit dirty) + jean go makan in airport T2 . for service i give 80+ or 90+.
sometime we must understand the place issit suitable for asking for top-class
service. i think many people alway like to compare our neightbourhood's service VS other people/country tourist attraction's service.
example, Hongkong. i see worst if you trying to buy something from woman street . -
Let me make it clear, we are not asking for top-notch service, just service with a little more dedication like saying sorry or thank you, no one is asking them to help massage our feet or something
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one more thing - not all sux, some service is good oso, or at least decent. but the fact is bad service is also on the rise, and good service is dropping. dats y i prefer starbucks over any other cafes.
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i ever work in a Jap company b4, on the first day of the training they say was "THE CUSTOMER IS OUR BOSS"Originally posted by dragg:ever wonder why japan can provide very tip-top service?
it is because of their mindset. to them even colleagues are their customers. so they make it an obligation to do their job well, as a 'service' rendered to their colleagues.
since they give tip-top 'service' (work) they expect as much in return. so everywhere they go in japan they expect and receives good service.
we, singaporeans, have a problem. we always equate salesman, customer service, front line people as 'service job'. we only criticise, hardly or never praise 'service' people. so much so nobody wants the job. and worst still, service jobs pay pittance and have odd working hours.
ask yourself how often you see a singaporean appreciating good service? look at how japanese customers behave. they appear as polite as the person serving, sometimes it is difficult to tell who is the customer. it is exactly because of such appreciation that 'service' people continue to serve well or even better. -
Staying in Japan now....Originally posted by dragg:ever wonder why japan can provide very tip-top service?
it is because of their mindset. to them even colleagues are their customers. so they make it an obligation to do their job well, as a 'service' rendered to their colleagues.
since they give tip-top 'service' (work) they expect as much in return. so everywhere they go in japan they expect and receives good service.
we, singaporeans, have a problem. we always equate salesman, customer service, front line people as 'service job'. we only criticise, hardly or never praise 'service' people. so much so nobody wants the job. and worst still, service jobs pay pittance and have odd working hours.
ask yourself how often you see a singaporean appreciating good service? look at how japanese customers behave. they appear as polite as the person serving, sometimes it is difficult to tell who is the customer. it is exactly because of such appreciation that 'service' people continue to serve well or even better.
U r right... the service in Japan is tip top. No comparison. I am so not use to it nowadays when I get back to SGP... the service is non existence. Most of the time it seems that the shop is doing me a favour by selling to me. -
and they are damm right about that.Originally posted by makiko:i ever work in a Jap company b4, on the first day of the training they say was "THE CUSTOMER IS OUR BOSS" -
i not trying to defend the saleman or woman, but i do come across they complain to me(why people most of the time dont listen to both side).Originally posted by Ito_^:one more thing - not all sux, some service is good oso, or at least decent. but the fact is bad service is also on the rise, and good service is dropping. dats y i prefer starbucks over any other cafes.
1)they say, if come to repect , singaporean like to wear home-cloth(sometime wearing 2 salt fish) to high-class shop. they dont repect us as well .
2)most people dont return our good service. give them a warm smile and good bye but most of the time customer return us with just a "hmm". -
it's a vicious cycle. salespeople bo chap customer, customers feels injusticed (i consumer, going to give you business you still this type of attitude). then customer kpkb to manager etc. then salesperson sibei pek chek, give customer black face. then customer feels injusticed......
it's a vicious cycle through and through.... -
dont compare the best service VS us(sg).Originally posted by diggo:Staying in Japan now....
U r right... the service in Japan is tip top. No comparison. I am so not use to it nowadays when I get back to SGP... the service is non existence. Most of the time it seems that the shop is doing me a favour by selling to me.
their (japan) service no people in this planet earth able to compare with.
they can because of a faulty part(air-con), can send a team of engineer just to find out what happen ! -
make a mountain out of a mole hillOriginally posted by kingofbeholder:dont compare the best service VS us(sg).
their (japan) service no people in this planet earth able to compare with.
they can because of a faulty part(air-con), can send a team of engineer just to find out what happen ! -
their attitude should improve if they have low basic salary and most of their income is based on sales perfromance.
like that they will have the thinking "customer pay my salary", and therefore tresure customer more.
for those who earn ommission only, they treat customer even better, bcos "No deal, No meal!".