make a mountain out of a mole hill
There can only be 2 conclusions to be drawn. One is they are really proud of their product that whenever there is a deemed defect reported by customers they are there to find out what is wrong so that they can go back to their workshop to fix the defect in time for the next model to be released
OR
second, that company feed too many employees so they must give them some work to do hahahahhaa.........................