SINGNET SERVICES getting worst ...
-
I email their customer service to ask some question. Their auto reply is that now I must use the web site to give feed back. I do just that and still no reply. Then I sent another one - still they don't give a s hit.... I have been with Singnet for about 8 years now.... is it about time to change ....????
-
no.
dont share my starhub BB. -
got more classic one loh
my client can't connect to the net at all suddenly one morning
everything is fine.....they paid the bills promptly, reset router, config router......
she called singnet helpdesk
"hello? im unable to connect to the net....can you help me check the line?"
"yes ma'm, pls send us an email to report the problem"
"huh? i cannot connect to the internet...im sure it's not a hardware fault, can you help?"
"ma'm, you will have to send an email to us so we can log in the problem and assign an engineer to assist you"
"i can't go online"
"yes, ma'm, pls send an email to [email protected]" -
possibly that they employ non-IT people to do helpdesk?Originally posted by FireIce:got more classic one loh
my client can't connect to the net at all suddenly one morning
everything is fine.....they paid the bills promptly, reset router, config router......
she called singnet helpdesk
"hello? im unable to connect to the net....can you help me check the line?"
"yes ma'm, pls send us an email to report the problem"
"huh? i cannot connect to the internet...im sure it's not a hardware fault, can you help?"
"ma'm, you will have to send an email to us so we can log in the problem and assign an engineer to assist you"
"i can't go online"
"yes, ma'm, pls send an email to [email protected]" -
customer service robot at its best.
-
Ya there are many times I called and they got these funny accent guys answering the queries. When I told them suddenly I cannot get connected, they will ask some routine questions and then say the problem is with my pc and I need to talk to my manufactuer.... I insisted that I have no problem previously and they insisted that it have nothing to do with their lines.. I lan lan hang up lor. After a few days, the problem solve by itself....Originally posted by FireIce:got more classic one loh
my client can't connect to the net at all suddenly one morning
everything is fine.....they paid the bills promptly, reset router, config router......
she called singnet helpdesk
"hello? im unable to connect to the net....can you help me check the line?"
"yes ma'm, pls send us an email to report the problem"
"huh? i cannot connect to the internet...im sure it's not a hardware fault, can you help?"
"ma'm, you will have to send an email to us so we can log in the problem and assign an engineer to assist you"
"i can't go online"
"yes, ma'm, pls send an email to [email protected]"
As to them asking your friend to email.., FYI I am still waiting for their f reply ... -
Sure or not...? Got such stupid thing meh...? I used to be with Singnet 256k ...kept disconnecting
.. (due to the dam*n fautly phone cable outside, which they said they have changed it a hundred times). Now I am with Starhub (LAN cable). & my face looks like this 
-
damn standard one lahOriginally posted by ahshuiger:Ya there are many times I called and they got these funny accent guys answering the queries. When I told them suddenly I cannot get connected, they will ask some routine questions and then say the problem is with my pc and I need to talk to my manufactuer.... I insisted that I have no problem previously and they insisted that it have nothing to do with their lines.. I lan lan hang up lor. After a few days, the problem solve by itself....
all taiji to one another....
u call singnet, they say is ur router, ask u to find them
u call router co. they say is ISP tt side got problem
call back ISP they say ur windows corrupted, ask u do system restore
system restore oso canot, they will suggest format comp
if u insist they send someone down to check the comp and everything, they say mus pay and no guarantee prob will be fixed...... -
ya... lor... so everytime when there is no connection, get damn very stressed up calling them. I kept a list of the time I called them and that list is at least two pages now. Can you imagine the problem they gave... ?Originally posted by FireIce:damn standard one lah
all taiji to one another....
u call singnet, they say is ur router, ask u to find them
u call router co. they say is ISP tt side got problem
call back ISP they say ur windows corrupted, ask u do system restore
system restore oso canot, they will suggest format comp
if u insist they send someone down to check the comp and everything, they say mus pay and no guarantee prob will be fixed...... -
do u know tt if u harass them like that hor, they will put u in the blacklistOriginally posted by ahshuiger:ya... lor... so everytime when there is no connection, get damn very stressed up calling them. I kept a list of the time I called them and that list is at least two pages now. Can you imagine the problem they gave... ?
next time they see ur number on the caller-id they will put u on hold till singapore wins the world cup
and hor, depends on ur subscription oso
low plan one they keep u waiting
higher-end plan one they will gin answer call -
I think you are right. Last time they got one contest asking us to reply and receive an optical mouse. I open my mail everyday one, so I saw, I reply immediately, they say I was late as the contest was over. I argue that I reply the same day I received the mail, then they mention the contest is for higher end one. Then why email to me. They only say they email to everyone ... so it becomes my fault for being greedy ...Originally posted by FireIce:do u know tt if u harass them like that hor, they will put u in the blacklist
next time they see ur number on the caller-id they will put u on hold till singapore wins the world cup
and hor, depends on ur subscription oso
low plan one they keep u waiting
higher-end plan one they will gin answer call -
wow .. power leh.. now then i know how singnet helpdesk worksOriginally posted by FireIce:do u know tt if u harass them like that hor, they will put u in the blacklist
next time they see ur number on the caller-id they will put u on hold till singapore wins the world cup
and hor, depends on ur subscription oso
low plan one they keep u waiting
higher-end plan one they will gin answer call
wahahahaha -
was loyal to singnet for 7yrs
found tt their CRM getting worse and worse
so im now with starhub BB and a happy user
-
Originally posted by dotsg:wow .. power leh.. now then i know how singnet helpdesk works
wahahahaha
come come.....2mins......... -
i hate calling help desk. they are always engage.
so far i have little or no problem with starhub BB. -
alot like government service. take it or leave it attitude, But to be fair, I just called them last week.. they seem to improve leh.... no more the funny accent guy any more..Originally posted by dotsg:wow .. power leh.. now then i know how singnet helpdesk works
wahahahaha -
yup
last time they also gave me lots of prob
singnet sucks -
very mah fan to change lah....
i oso experience that their service often breakdown. and they are suppossed to be the best due to their networks but haiz..... -
maybe he got scared of u liao he quit or pass the line to someone else..............hahahahahahaOriginally posted by ahshuiger:alot like government service. take it or leave it attitude, But to be fair, I just called them last week.. they seem to improve leh.... no more the funny accent guy any more.. -
go go 2minsOriginally posted by FireIce:
come come.....2mins.........
lolz -
write to lee hsian yang, Tell him he's doing such a great job at Singtel and all that jazz. He just might drop all his grey hair overnight and go BALD!
-
when i call for help i get pushed here and there......
when i call to terminate the service they suddenly become so nice ppl
offer discount on my subscription, give me free gift......ask me to consider not to terminate.....or renew contract.......
but i oredi "die heart" liao......
they still very nice leh......thank you for using singnet, hope we can be of service to you again in future............
-
ive decided to change once my contract ends.. starhub, here i come. again.
when scv got sold to starhub dat transition period hor, their services and network sucks oso. i buay tahan switch to singnet, now singnet oso.. wad the.. -
i was using pacificnet before switching to starhub.
-
tt was wat i said...Originally posted by FireIce:when i call for help i get pushed here and there......
when i call to terminate the service they suddenly become so nice ppl
offer discount on my subscription, give me free gift......ask me to consider not to terminate.....or renew contract.......
but i oredi "die heart" liao......
they still very nice leh......thank you for using singnet, hope we can be of service to you again in future............
i say i`ll strongly discourage my frens from using singnet, then theystart to be better..
wtf are they thinking?