customer service got improve bo?

• sbst275

  31 Aug 05, 19:52

  Originally posted by dragg:

  it is wrong to compare the service of one country to another.
  
  

  It is used as a guideline not to be fully followed
  
  Anyway, comsumers like to compare prices though make and quality dif...
• Mr Fugue

  31 Aug 05, 19:52

  FORMULA OF CUSTOMER SERVICE:
  
  how companies treat their staff = how their staff treat the customers
  
• dragg

  31 Aug 05, 19:59

  Originally posted by sbst275:

  It is used as a guideline not to be fully followed
  
  Anyway, comsumers like to compare prices though make and quality dif...

  correct. that is why service level is so low in singapore.
  
  if singapore wants to learn, they should learn from the thais or the japanese.
  
  but we will never achieve excellence in customer service. coz we got everything wrong.
  
  the thais and japanese have it in their culture.
  
  
• sbst275

  31 Aug 05, 20:00

  Originally posted by dragg:

  correct. that is why service level is so low in singapore.
  
  if singapore wants to learn, they should learn from the thais or the japanese.
  
  but we will never achieve excellence in customer service. coz we got everything wrong.
  
  the thais and japanese have it in their culture.
  
  

  But, the Thais have 1 prob...
  
  Haphazard development, this one cannot learn
• dragg

  3 Sep 05, 17:35

  the papers are talking about service, big time!!!