Sony Ericsson K750i is a 5 second phone???
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A complain letter from me to sony ericsson.
Is k750i a 5-second phone?
Someone named Kevin Poh, who claimed to be the manager of Wisma Sony Ericsson service center told me this valueable piece of information during my visit on Tuesday, 27th of September 2005's afternoon.
I was there on my friend's behalf to find a solution for his k750i's insensitive joystick and asked to spoke to the manager of the service center directly to resolve the problem immediately.
The counter lady left and went into the room for about 5 minutes and return to say that the phone was functioning okay and if I want, I can sent the phone in for "monitoring". I told her that what she had said was not acceptable as the phone was less than 1 month old and it had been send previously into the service center for 2 times. I also questioned her which part of my request to speak to the manager was too difficult to understand.
She then left the counter and asked for help. Instead of a lady, as I heard that the manager of the service center is Rebecca, a guy came to me and claimed to be the manager of the service center.
He demostrated what a dummy I was through demostrating how to use the faulty joystick and told me about the 5 second rule which I never heard of. I was clearly humiliated by him demostrating the use of the faulty joystick and damaging the the joystick furthermore by applying unnecessary force on it.
Who in the world will apply force on the joystick and hold it there for 5 second before the function activate? Who would actually buy such a phone with today's technology?
Instead of calming an already fuming man with a faulty phone in the service center, Kevin insisted to make me felt like a fool and add fuel to my already burning anger.
I asked for the HQ contact and address and left with Kevin's guarantee that the phone was not faulty at all.
The problem was later resolved by the HQ and Wisma Sony Ericsson real Manager Rebecca on that day. Kevin Poh was the one who verify the problem and sent the phone in for replacement that day. It seems to me that Kevin is having problem on verifying problems on handset, let along resolving unhappiness in your service center.
That morning, he said that the handset was not faulty at all but that night, he verify the faulty joystick and sent it in for replacement.
My question is; do your customers always have to kick up a fuss to get things done in your service center?
The first time, when my friendÂ’s phone was sent in on 13th of September, he was promised collection on 17th afternoon just in case it was not a software problem but the circuit board failure. On the 16th, someone called and inform that there will be an unconfirmed collection delay as it was a circuit board failure and they need time to order.
After pondering about the matter, we called your call center several times and requested wisma to call us back to verify the matter. We waited for their reply throughout the day and no one answer the numerous alerts that the call center had sent.
We find it weird as they promised collection whether it was due to software problem or the board failure and yet they called to say it was delay since they need to order the board.
In the end, we had to go down to the service center to make a scene to resolve the problem. Then, they fixed the phone in half an hour timeÂ…
After a few days, the phone was sent in again for faulty joystick problem and was collected on the same day.
My question is why Sony Ericsson service center delivered empty promises, insisted that the phone was okay when it was faulty, humiliate customers by demonstrating what phone idiots they are, creating bigger problems instead of resolving them when they are small, deceive customers and welcome the customers to challenge them?
What I learnt from these experiences is that one should never buy a Sony Ericsson product without first having the intention to throw it away and get a new one when it turns faulty; Sony Ericsson created the first 5-second joystick phone in the recent years which beats every mobile phone companies even dated 10 years ago when you do not need to hold 5 second on the buttons to make a call; anyone in the service center can address themselves as manager to chase people away; the managers are always engaged, in meetings, not around or off whenever you call the call center no matter what time you call in and the alerts sent by the call center are like letters thrown into the trash, no one bothers to reply them.
Lucky for me, I am not a Sony Ericsson mobile phone user. God Bless those who still are. -
buy lah, buy some more IT products lah, you fools!!
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Hmm... heard of 10 second car from too fast too furious...
Now it's the 5 second phone from Sony Ericsson... -
"Valuable" spell wrongly.Originally posted by caleb_chiang:A complain letter from me to sony ericsson. -
on this note, i would like to share my problem too...
my phone was sent for repair on wed and back on thur.
everything was fixed only thing is they did not fixed the contact points for the charging mechasim.
before that it was ok and now it is worse .. i cannot charge.
strangely to understand about them, if they check their work. -
Till today since I email my complaints... they had not shown any efforts to resolve the complaints....
Maybe they have tons of complaint emails to entertain from wisma service center and their 5 second k750i... -
U are not the first one I heard who encounter problem with this phone in less than a month.
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K750i is still quite expensive leh...
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should i get a samsung phone?
is it better?
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oh dear! I jus bought a K750i
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Originally posted by 1bigmess:oh dear! I jus bought a K750i
congratulation. -
thanks! would u like to hold it and press for 5seconds
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I've owned a K750i since it came out... 6 of my friends have it too (4 black, 2 silver). Nobody has had any problems with the phone so far, no hangs or anything.
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WISMA SONY CENTRE.
They make empty promises. My k750i Phone giving hell alot of problems are they still cant fix. Their very lousy. Im going to go to the main centre. Wisma useless. -
I have the exact same problem with kevin poh. Very arrogant and rude. Claims to be manager of wisma outlet too. I suggest you write an official complain to the HQ. No use writing at WISMA cause it will probably not reach there.
P.S About their empty promises, i went there a total of 7 times after they kept giving the status of CWR(Call when ready). They even stated my Job Case as CLOSE. Very poor service.
Now i know why our PM stated in his message GOOD SERVICE.
Action must be done. -
I did emailed to SE but with no proper replies... Crappy service they have. Now I remailed them and waiting for a proper reply.
Anyway, my friend faxed the letter to almost all the fax number he could find in SE and forwarded the fax to nokia, samsung, motorola, etc... I think that SE is a laughing stock.
It seems that motorola service center is aware of that fax as well... as my friend accompanied his colleague to send the phone for service... He asked whether they receive that fax...
The counter lady just smile and knot her head and told him that he could collect the phone the next day... and she is telling my friend but not his colleague who own the phone...
Think that good service will be rendered during this short period...
Still await SE to officially reply me on this matter. -
lol. at least he doesn't waste money on useless DZI BEADS that can't even do anythingOriginally posted by Mr Fugue:buy lah, buy some more IT products lah, you fools!! -
Wife just got a K700i and all I can say is it rivals Nokia and Samsung in user friendli-ness image quality etc. Only flaw is the keypad so small and hard. I compose one message using one hand type finish finger pain liao If only they provide bigger keypad for ppl with bigger thumbs
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Diff phone for diff ppl lah... If u want real big, get the public phoneOriginally posted by sohguanh:Wife just got a K700i and all I can say is it rivals Nokia and Samsung in user friendli-ness image quality etc. Only flaw is the keypad so small and hard. I compose one message using one hand type finish finger pain liao If only they provide bigger keypad for ppl with bigger thumbs 
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Originally posted by caleb_chiang:
ahahahha SE tio pawned.
I did emailed to SE but with no proper replies... Crappy service they have. Now I remailed them and waiting for a proper reply.
Anyway, my friend faxed the letter to almost all the fax number he could find in SE and forwarded the fax to nokia, samsung, motorola, etc... I think that SE is a laughing stock.
It seems that motorola service center is aware of that fax as well... as my friend accompanied his colleague to send the phone for service... He asked whether they receive that fax...
The counter lady just smile and knot her head and told him that he could collect the phone the next day... and she is telling my friend but not his colleague who own the phone...
Think that good service will be rendered during this short period...
Still await SE to officially reply me on this matter. -
Diff phone for diff ppl lah... If u want real big, get the public phone
I do not mean that big. What I meant is reasonable keypad size for normal hands mah. I own a Samsung E700A and Nokia 6610 before and their keypad size are much bigger but not to the extent of making the phone as big as a public phone.
I do comparison based on the phones I have used before and make such a conclusion. Your fingers skill maybe better than mine I guess -
samsung phone.. worst. ... E700A spoilt very fast...Originally posted by digicharat:should i get a samsung phone?
is it better?
my next phone will definintely be motorola or nokia... after hearing SE story and my nightmare on Samsung product quality. -
hmm..me use my samsung fone wen it 1st came out till now... 3years edi i think.
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samsung phone.. worst. ... E700A spoilt very fast...
Izit? Well every brand got their share of complaints I guess. Tat time I get E700A cuz during that time only that brand got clam shell mah. Now today so many brand also got. So my next phone I will have more choices
I finally get to feel Sony Errisson joystick hp ahahha... quite shiok hope it will not spoil too fast due to too often play. You all call it the joystick or nIpple button? -
mine. less than 1 year... camera doesn't work.. screen suddenly went blank..Originally posted by alexkusu:hmm..me use my samsung fone wen it 1st came out till now... 3years edi i think.
didn't bother to bring it for fixes.. just let it die.. then i change handphone.