Worst service at forever 21..
-
this happen when me n my bf went in to take a look at some clother n we didn't know that we're not allowed to bring drinks into the shop. after browsing thru in the shop for abt 5 mins, there's this malay staff who approached my bf (as he's holding the drink) and she used this very rude tone and manner to tell my bf that drinks aren't allowed in the shop. this is wat she said, "one of my staff told u that no drinks are allowed and u are still holding the drink!." i was like a metre away from my bf n i could hear the staff talking to my bf. the problem is that no staff had approached him n tell him that drinks are not allowed and the malay staff was so fierce.
we both looked at each other and i told that malay staff that i dun see any staff approaching him telling him that drinks are not allowed my bf agreed also.. then the malay staff asked him so it wasn't you? i mean she dun even noe whether she got the right person. even if a customer dun wann listen the staff also have to say it in a polite manner.. wat stupid service is this.. i should have scolded her in front of everybody n make her embarrassed..
another incident was i wore slippers into zara at orchard then when the staff wanted to get thru mi n my fren she didn't even say excuse mi n jus walk thru us as thou we're invisible then after that we asked her where can we make payment she didn't even look at us n jus pointed to the opposite direction..
now i noe y tourist say singapore service is bad.. cos singapore staffs canot even serve singaporean ppl properly how can they serve tourist properly..
this is the worst customer service i have ever had.. wat is the worst customer service u had or seen? -
quite alot but now can't think of any in particular.
-
juz complain lorz........make them lose their job....
being in the sales industry....u minimum muz hav courtesy n be polite....if not u dun deserve to hold on to the job and disgrace singapore -
who cares..singapore will never improve..
-
exactly in the sales line u dun need a cert but the basics like politeness n manners.. in fact in every job u do all this r jus the basics..Originally posted by Seifer28:juz complain lorz........make them lose their job....
being in the sales industry....u minimum muz hav courtesy n be polite....if not u dun deserve to hold on to the job and disgrace singapore -
This thing usually result in a chicken-or-egg situation. Some people will say "customer is right", some will say "but the customers are f-up too"
So how? -
Both side got their says u noe?
-
Maybe its your face.
-
cool. i don't really shop anyway.
-
that's why now there is this "GEMS" thingy..Originally posted by BaBy_JaP_WaWa:this happen when me n my bf went in to take a look at some clother n we didn't know that we're not allowed to bring drinks into the shop. after browsing thru in the shop for abt 5 mins, there's this malay staff who approached my bf (as he's holding the drink) and she used this very rude tone and manner to tell my bf that drinks aren't allowed in the shop. this is wat she said, "one of my staff told u that no drinks are allowed and u are still holding the drink!." i was like a metre away from my bf n i could hear the staff talking to my bf. the problem is that no staff had approached him n tell him that drinks are not allowed and the malay staff was so fierce.
we both looked at each other and i told that malay staff that i dun see any staff approaching him telling him that drinks are not allowed my bf agreed also.. then the malay staff asked him so it wasn't you? i mean she dun even noe whether she got the right person. even if a customer dun wann listen the staff also have to say it in a polite manner.. wat stupid service is this.. i should have scolded her in front of everybody n make her embarrassed..
another incident was i wore slippers into zara at orchard then when the staff wanted to get thru mi n my fren she didn't even say excuse mi n jus walk thru us as thou we're invisible then after that we asked her where can we make payment she didn't even look at us n jus pointed to the opposite direction..
now i noe y tourist say singapore service is bad.. cos singapore staffs canot even serve singaporean ppl properly how can they serve tourist properly..
this is the worst customer service i have ever had.. wat is the worst customer service u had or seen?
anyway learn to accept it la, no choice also -
im in the service line de ..
yah it works both sides de ..
customer gets angry at your service , but sometimes you dat day bad mood , cant expect you to smile like nothing happen right ?
i've seen unreasonable customers as well .. -
how can the service improve, when the people serving us are being served like kings and queens at home, and have no passion for serving?
-
Consumers play a part too. Ask yourself when was the last time u reward a courteous service personnel with tips or a complimentary letter or even a simple thank you. I dare say many consumers take GOOD SERVICE for granted and complain when given bad ones. Ask yourself first, what have you done to deserve GOOD SERVICE? Just because you are a customer? Anyway I am not in a service line but i believe I made that fellow's day when I say thank you for clearing the table at the hawker centre or when i wrote an email to the HQ to compliment an excellent staff at Esso Jalan Ahmad Ibrahim. What have you all done?
-
not me not me.Originally posted by gasband:Consumers play a part too. Ask yourself when was the last time u reward a courteous service personnel with tips or a complimentary letter or even a simple thank you. I dare say many consumers take GOOD SERVICE for granted and complain when given bad ones. Ask yourself first, what have you done to deserve GOOD SERVICE? Just because you are a customer? Anyway I am not in a service line but i believe I made that fellow's day when I say thank you for clearing the table at the hawker centre or when i wrote an email to the HQ to compliment an excellent staff at Esso Jalan Ahmad Ibrahim. What have you all done?
i always say thank you to them when they are polite to me. good service or not is secondary for me. being polite to me is the most important thing. -
say thank you?Originally posted by gasband:Consumers play a part too. Ask yourself when was the last time u reward a courteous service personnel with tips or a complimentary letter or even a simple thank you. I dare say many consumers take GOOD SERVICE for granted and complain when given bad ones. Ask yourself first, what have you done to deserve GOOD SERVICE? Just because you are a customer? Anyway I am not in a service line but i believe I made that fellow's day when I say thank you for clearing the table at the hawker centre or when i wrote an email to the HQ to compliment an excellent staff at Esso Jalan Ahmad Ibrahim. What have you all done? -
Well you just have to complain, its that simple.
-
Make her jobless.
-
My worst? I ask for Teh O the assistant give me Teh Xi.
-
damn, if theres any type of bad and unreasonable service, i will definitely complain to the manager. fuck those punk bastards who think they can get away with bull shit. seriously, if there is no demand, there will be no production.
-
thats not the only shop, and if others find that their service sux, no one will go back there.Originally posted by Jon G:This thing usually result in a chicken-or-egg situation. Some people will say "customer is right", some will say "but the customers are f-up too"
So how? -
Just to ad. Zara staff are super proud.
They really think they're exclusive in Asia. -
What does wearing slippers and the service got to do with each other?Originally posted by BaBy_JaP_WaWa:this happen when me n my bf went in to take a look at some clother n we didn't know that we're not allowed to bring drinks into the shop. after browsing thru in the shop for abt 5 mins, there's this malay staff who approached my bf (as he's holding the drink) and she used this very rude tone and manner to tell my bf that drinks aren't allowed in the shop. this is wat she said, "one of my staff told u that no drinks are allowed and u are still holding the drink!." i was like a metre away from my bf n i could hear the staff talking to my bf. the problem is that no staff had approached him n tell him that drinks are not allowed and the malay staff was so fierce.
we both looked at each other and i told that malay staff that i dun see any staff approaching him telling him that drinks are not allowed my bf agreed also.. then the malay staff asked him so it wasn't you? i mean she dun even noe whether she got the right person. even if a customer dun wann listen the staff also have to say it in a polite manner.. wat stupid service is this.. i should have scolded her in front of everybody n make her embarrassed..
another incident was i wore slippers into zara at orchard then when the staff wanted to get thru mi n my fren she didn't even say excuse mi n jus walk thru us as thou we're invisible then after that we asked her where can we make payment she didn't even look at us n jus pointed to the opposite direction..
now i noe y tourist say singapore service is bad.. cos singapore staffs canot even serve singaporean ppl properly how can they serve tourist properly..
this is the worst customer service i have ever had.. wat is the worst customer service u had or seen?
-
dun say customer service la, Singaporeans are the rudest bunch i noe, full stop. i'm singaporean too, after being polite n trying to be nice to everyone ard me, of late, i've given up and now i jus join the majority. couldnt be bothered to make anyone's day anymore...
-
ya, rite! wif ur kind of attitude singapore will never improve.Originally posted by stellazio:who cares..singapore will never improve.. -
There is another view to this. When you join the service sector, what does this signify to the customer? It signifies that you represent customer service, you represent the company's policy of good customer service. Therefore, when a customer enters a shop, most will have that basic expectation to the service. Providing good service does not equal customers must praise the staff. It means that the staff has probably fulfilled the expectation and nothing more.Originally posted by gasband:Consumers play a part too. Ask yourself when was the last time u reward a courteous service personnel with tips or a complimentary letter or even a simple thank you. I dare say many consumers take GOOD SERVICE for granted and complain when given bad ones. Ask yourself first, what have you done to deserve GOOD SERVICE? Just because you are a customer? Anyway I am not in a service line but i believe I made that fellow's day when I say thank you for clearing the table at the hawker centre or when i wrote an email to the HQ to compliment an excellent staff at Esso Jalan Ahmad Ibrahim. What have you all done?
Providing excellent service, yes, then the customer should praise the staff for exceptional performance.
Basically, what I am trying to say here is, no one forced these people into the retail service sector. If they choose to go in, then they should have a certain level of service. Attaining that level of service does not mean customers should praise this person, since that is the minimum expected of the staff anyway. Attaining something further (such as going out of the way to ensure a customer is happy) is something else.
Example of good service: bus driver smiles, greets you, friendly. Nothing more (this is basic standard, which most drivers don't even meet)
Example of excellent service: I once boarded the bus and my gal fren was on the other side of the road already. Then I realized my wallet is with her, I said sorry to the driver and alighted hurriedly, rush across the road to get my wallet, not expecting the bus to wait. In the end, the bus driver waited, and even smiled and said it was alright when I re-boarded the bus. That was excellent service and I commended him to SBS.