Worst service at forever 21..
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usually those retail shops at shopping malls cannot bring in drinks mah.. common sense.. especially those selling clothes. Stain their clothes how?
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but still it doesn't mean that the sales person has the right to be rude?
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yes she's rude.. but the threadstarter said "i should have scolded her in front of everybody n make her embarrassed.."Originally posted by tiggersgd:but still it doesn't mean that the sales person has the right to be rude?
Is this the right attitude then?
What is good customer service? There must be good customers who appreciates the service provided too. If not, what motivates those customer service personnel to do their job well? -
Coz they are paid? Coz they should have personal pride?Originally posted by browniebaobao:yes she's rude.. but the threadstarter said "i should have scolded her in front of everybody n make her embarrassed.."
Is this the right attitude then?
What is good customer service? There must be good customers who appreciates the service provided too. If not, what motivates those customer service personnel to do their job well?
Basically, it is a job. They are paid to do their job. Personal pride and responsibility states that if you are paid for your time and effort, then you should be responsible to attain that level of standard, since that was what you agreed to when you accept a job.
If every single service provider gives an excuse of bad service coz no one appreciates, I can fully understand why Singapore's service is so unacceptable. Go to USA, Go to Japan, their customer service level is so good, even though you aren't buying anything from their shop. Why? Coz they have personal pride and responsibility.
And Singaporeans like to complain so much about not being appreciated. Is that an excuse for bad service? I think everyone should do some soul-searching. Be professional. Do your job properly. -
you go in a clothing store with a drink? u try going in all clothing stores with a drink then? see what they say...
try going in my store with a drink and i will not only scold u, i will chase you out with a hanger
Remember, for every action, there is a equal and opposite reaction
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The issue on this thread is not about the drink. Yes, going in with a drink is probably wrong. Don't forget the customer did not know about the rule.Originally posted by Master -_-:you go in a clothing store with a drink? u try going in all clothing stores with a drink then? see what they say...
try going in my store with a drink and i will not only scold u, i will chase you out with a hanger
Remember, for every action, there is a equal and opposite reaction
The salesgirl could politely say no drinks allowed, and that is good customer service.
The issue of this thread is how the salesgirl treated the customer.
If I go to your store, and before that I don't even know about the no drinks rule, and you take a hanger and chase me out, I will never go to your store again no matter how nice your stuff are.
for every action, there is an equal and opposite reaction. If you really do the above, you should not even be opening a store, coz you don't even know the basics of being a human, and that is to treat every human with respect. -
Oh the issue is not about the drink?Originally posted by soul_rage:The issue on this thread is not about the drink. Yes, going in with a drink is probably wrong. Don't forget the customer did not know about the rule.
The salesgirl could politely say no drinks allowed, and that is good customer service.
The issue of this thread is how the salesgirl treated the customer.
If I go to your store, and before that I don't even know about the no drinks rule, and you take a hanger and chase me out, I will never go to your store again no matter how nice your stuff are.
for every action, there is an equal and opposite reaction. If you really do the above, you should not even be opening a store, coz you don't even know the basics of being a human, and that is to treat every human with respect.
Your level of comprehension must be that "high" that i could not get where you are going then? If the TS didnt bring a drink, do you think, IN THE RIGHT STATE OF MIND, the salesgirl would even bother stand within their spatial zone and scold them? I don't think so right? I guess the problem is with some people do not know the unwritten laws already laid down.
Bear in mind, its a clothing store...and most drink stains clothes unless plain water that is...Try going in a crystalware shop or porcelain/china shop carrying a 2m pole in your hands.
And i dun think u would ever come to my store cause the shopping centre won't allow animals in anyway... -
ouchOriginally posted by Master -_-:Oh the issue is not about the drink?
Your level of comprehension must be that "high" that i could not get where you are going then? If the TS didnt bring a drink, do you think, IN THE RIGHT STATE OF MIND, the salesgirl would even bother stand within their spatial zone and scold them? I don't think so right? I guess the problem is with some people do not know the unwritten laws already laid down.
Bear in mind, its a clothing store...and most drink stains clothes unless plain water that is...Try going in a crystalware shop or porcelain/china shop carrying a 2m pole in your hands.
And i dun think u would ever come to my store cause the shopping centre won't allow animals in anyway... -
I think let's not continue. You are getting personal, calling me an animal already. So I guess we won't have an objective discussion. I apologize if I have offended you in any way.Originally posted by Master -_-:Oh the issue is not about the drink?
Your level of comprehension must be that "high" that i could not get where you are going then? If the TS didnt bring a drink, do you think, IN THE RIGHT STATE OF MIND, the salesgirl would even bother stand within their spatial zone and scold them? I don't think so right? I guess the problem is with some people do not know the unwritten laws already laid down.
Bear in mind, its a clothing store...and most drink stains clothes unless plain water that is...Try going in a crystalware shop or porcelain/china shop carrying a 2m pole in your hands.
And i dun think u would ever come to my store cause the shopping centre won't allow animals in anyway... -
I think that is why the problem lies. Is that we think becos they are paid to do a job, they should maintain a certain standard and so WE DO NOT have to appreciate them for that basic standards shown.
You wanna tok about places like Europe or USA? The service staff over there I must admit is first class. And why is that so? Were they born with better manners than Singaporeans? Nope. That is because, service personnel like even waiters are treated by employers and customers as PROFESSIONALS. They felt important and naturally felt proud of their job. Over here, you should know how people look upon waiters or service personnel...anything but a PROFESSIONAL. If we do not treat them as professionals, how do we expect professional service from them?
Also, smiling and courtesy is a very critical part and basic standards of service personnel. And just because it is BASIC, you do not have to APPRECIATE THEM for it? In any job and also in YOUR JOB, i believe the basic requirement is to do fulfill your responsibilities and do your job well. THESE ARE BASICS. But would not it be wonderful and boost your morale if your boss or even customers tell you "WELL DONE" for submitting your monthly report on time or for making sure that the filing is being properly done. -
Both parties are right.
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i studied retail course n they said that customers are not always right but they are important.. i also had encounter difficult customers when i was working.. if u decided to work in sales line then u have to put up an act even thou ur not happy.. actually u dun have to do much jus smile.. the onli way to handle difficult customers are to compromise.. tell them u canot allow them to do this but try ways to let them feel that it's fair..Originally posted by Jon G:This thing usually result in a chicken-or-egg situation. Some people will say "customer is right", some will say "but the customers are f-up too"
So how?
can realli see that some customers are like supposely making a nuisance but wat to do ur job is to serve them if realli canot handle then i'll jus call my supervisor out.. -
thats y they gave mi that look when i wore slippers in..Originally posted by M©+square:Just to ad. Zara staff are super proud.
They really think they're exclusive in Asia. -
Actually, towards Singaporeans, salesman attitude are worse when compared with tourist/angmohs/etc.
Don't you guys feel guilty? When you work in say Supermarkets as cashiers, or work as salesman, whatever. The way you talk to foreigners, compare it with the way you talk to our fellow Singaporeans. How many of us here will say that "Oh nono, my attitude is all the same!"
We're pictured with Singaporeans = Kiasu/Kiasi/Budget/Cheapskate. No offence. I am a Singaporean myself and that is a General picture I see in our Singaporean Society.
Let's put it this way, it will definitely make me happier to serve Singaporeans with the same attitude if I experience nice stuffs from them but obviously no.
I worked in Cold storage during my "after-O-Level" days. Basically when you come across foreigners asking for expensive fishes, 10/10 cases, no one will secretly put the "PACKED-ALREADY" fish which you have cut into some unknown fridges in the supermarket and pretend it isn't theirs. As for Singaporeans, I'll give it a 4/10 case where someone will not put it back. You may ask, how do I know if it is our Singaporean or Foreigners. "I cut the fish, I priced the tag, like duh? Of course I recall the customer's face?"
It is pretty bad for us, we cut the fish, and you didn't want it. 10/10 times is because of the price. Some of them wanna act big, "oh gimme 5 KG of the fish", cut 5kg for them and in the end they didn't check the price, turns out to be 20+ or something, then hide it at some corners of the supermarket. Till cleaners or manager pass it back to us then we know that it wasn't being bought. This will trouble us and people may not want it as it is being treated as "unfresh". Ultimately my point is, if Singaporeans attitude change, so will Salesman or what so ever change. Even if you're a Singaporean yourself.
My experience, my 2cents.
Cheers! -
I think we should also understand that the sales manager/executive was just doing her job in asserting that drinks are Not allowed in the shop. Afterall, they're Not selling food, they're selling CLOTHES. If any of the items get soiled, you're Not gonna be held responsible for it, SHE is. Besides, it's quite common & also basic etiquette that drinks & food are Not allowed inside retail shops?
Anyway, I think being gracious Not only improves a service staff's day, but our own too when they give us an appreciative smile for the effort we put in to make their day. Of course, there're some who simply will Not smile at you No matter how nice you are to them, but then THEY're the ones who're Not gracious.
FeowFeowOriginally posted by BaBy_JaP_WaWa:this happen when me n my bf went in to take a look at some clother n we didn't know that we're not allowed to bring drinks into the shop. after browsing thru in the shop for abt 5 mins, there's this malay staff who approached my bf (as he's holding the drink) and she used this very rude tone and manner to tell my bf that drinks aren't allowed in the shop. this is wat she said, "one of my staff told u that no drinks are allowed and u are still holding the drink!." i was like a metre away from my bf n i could hear the staff talking to my bf. the problem is that no staff had approached him n tell him that drinks are not allowed and the malay staff was so fierce.
we both looked at each other and i told that malay staff that i dun see any staff approaching him telling him that drinks are not allowed my bf agreed also.. then the malay staff asked him so it wasn't you? i mean she dun even noe whether she got the right person. even if a customer dun wann listen the staff also have to say it in a polite manner.. wat stupid service is this.. i should have scolded her in front of everybody n make her embarrassed..
another incident was i wore slippers into zara at orchard then when the staff wanted to get thru mi n my fren she didn't even say excuse mi n jus walk thru us as thou we're invisible then after that we asked her where can we make payment she didn't even look at us n jus pointed to the opposite direction..
now i noe y tourist say singapore service is bad.. cos singapore staffs canot even serve singaporean ppl properly how can they serve tourist properly..
this is the worst customer service i have ever had.. wat is the worst customer service u had or seen? -
Well said. Totally agree.
FeowFeowOriginally posted by gasband:I think that is why the problem lies. Is that we think becos they are paid to do a job, they should maintain a certain standard and so WE DO NOT have to appreciate them for that basic standards shown.
You wanna tok about places like Europe or USA? The service staff over there I must admit is first class. And why is that so? Were they born with better manners than Singaporeans? Nope. That is because, service personnel like even waiters are treated by employers and customers as PROFESSIONALS. They felt important and naturally felt proud of their job. Over here, you should know how people look upon waiters or service personnel...anything but a PROFESSIONAL. If we do not treat them as professionals, how do we expect professional service from them?
Also, smiling and courtesy is a very critical part and basic standards of service personnel. And just because it is BASIC, you do not have to APPRECIATE THEM for it? In any job and also in YOUR JOB, i believe the basic requirement is to do fulfill your responsibilities and do your job well. THESE ARE BASICS. But would not it be wonderful and boost your morale if your boss or even customers tell you "WELL DONE" for submitting your monthly report on time or for making sure that the filing is being properly done. -
Jap Wawa,
Studies & real life are totally different. If Not, there wouldn't be economic models vs the economy in real life. In real life, service staff hafta deal with lousy customers in SG, & frankly, even my overseas friends who've come here to visit me have expressed horror at the way Singaporeans treat service staff.
They remarked that if the service staff were abused (yes, it's the exact word they used) over in their country, these customers could find themselves sued, & rightfully so.
FeowFeowOriginally posted by BaBy_JaP_WaWa:i studied retail course n they said that customers are not always right but they are important.. i also had encounter difficult customers when i was working.. if u decided to work in sales line then u have to put up an act even thou ur not happy.. actually u dun have to do much jus smile.. the onli way to handle difficult customers are to compromise.. tell them u canot allow them to do this but try ways to let them feel that it's fair..
can realli see that some customers are like supposely making a nuisance but wat to do ur job is to serve them if realli canot handle then i'll jus call my supervisor out.. -
yeah. precisely. u go, senior xPOriginally posted by gasband:I think that is why the problem lies. Is that we think becos they are paid to do a job, they should maintain a certain standard and so WE DO NOT have to appreciate them for that basic standards shown.
You wanna tok about places like Europe or USA? The service staff over there I must admit is first class. And why is that so? Were they born with better manners than Singaporeans? Nope. That is because, service personnel like even waiters are treated by employers and customers as PROFESSIONALS. They felt important and naturally felt proud of their job. Over here, you should know how people look upon waiters or service personnel...anything but a PROFESSIONAL. If we do not treat them as professionals, how do we expect professional service from them?
Also, smiling and courtesy is a very critical part and basic standards of service personnel. And just because it is BASIC, you do not have to APPRECIATE THEM for it? In any job and also in YOUR JOB, i believe the basic requirement is to do fulfill your responsibilities and do your job well. THESE ARE BASICS. But would not it be wonderful and boost your morale if your boss or even customers tell you "WELL DONE" for submitting your monthly report on time or for making sure that the filing is being properly done. -
I have said this in another thread...Originally posted by gasband:Consumers play a part too. Ask yourself when was the last time u reward a courteous service personnel with tips or a complimentary letter or even a simple thank you. I dare say many consumers take GOOD SERVICE for granted and complain when given bad ones. Ask yourself first, what have you done to deserve GOOD SERVICE? Just because you are a customer? Anyway I am not in a service line but i believe I made that fellow's day when I say thank you for clearing the table at the hawker centre or when i wrote an email to the HQ to compliment an excellent staff at Esso Jalan Ahmad Ibrahim. What have you all done?
OF course I take good service for granted. Its their bloody JOB! They are paid to provide good service, and I would expect them to do their jobs. -
Again, that is the point. They are paid professionals, hence I expect them to act professionally. Whether or not I appreciate them is irrelevent. They should have enough work ethics to carry on acting professionally regardless.Originally posted by gasband:I think that is why the problem lies. Is that we think becos they are paid to do a job, they should maintain a certain standard and so WE DO NOT have to appreciate them for that basic standards shown.
You wanna tok about places like Europe or USA? The service staff over there I must admit is first class. And why is that so? Were they born with better manners than Singaporeans? Nope. That is because, service personnel like even waiters are treated by employers and customers as PROFESSIONALS. They felt important and naturally felt proud of their job. Over here, you should know how people look upon waiters or service personnel...anything but a PROFESSIONAL. If we do not treat them as professionals, how do we expect professional service from them?
Also, smiling and courtesy is a very critical part and basic standards of service personnel. And just because it is BASIC, you do not have to APPRECIATE THEM for it? In any job and also in YOUR JOB, i believe the basic requirement is to do fulfill your responsibilities and do your job well. THESE ARE BASICS. But would not it be wonderful and boost your morale if your boss or even customers tell you "WELL DONE" for submitting your monthly report on time or for making sure that the filing is being properly done. -
Of cos they MUST do their job. If they dun do what is the basic required of them, then of cos they need a kick in their butt.Originally posted by lwflee:I have said this in another thread...
OF course I take good service for granted. Its their bloody JOB! They are paid to provide good service, and I would expect them to do their jobs.
What I am saying is that, customers play their part too.
U mean, if u are working, u like ur customers or bosses to take u for granted? You mean u like it when you do ur job, nobody compliments you, but jumps on you the moment you did not do it? -
Am i ur senior? I know i old but why u call me seniorOriginally posted by irenenergy:yeah. precisely. u go, senior xP
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Originally posted by soul_rage:Coz they are paid? Coz they should have personal pride?
Basically, it is a job. They are paid to do their job. Personal pride and responsibility states that if you are paid for your time and effort, then you should be responsible to attain that level of standard, since that was what you agreed to when you accept a job.
If every single service provider gives an excuse of bad service coz no one appreciates, I can fully understand why Singapore's service is so unacceptable. Go to USA, Go to Japan, their customer service level is so good, even though you aren't buying anything from their shop. Why? Coz they have personal pride and responsibility.
And Singaporeans like to complain so much about not being appreciated. Is that an excuse for bad service? I think everyone should do some soul-searching. Be professional. Do your job properly.
got money big deal?
yes, when they are doing their job, they should do their job well. Pls bear in mind that they are also working for a living. After work, they might become ur customer, depends on ur profession. Give and take. If they provide good service, compliment them. If they are rude, kindly let them know but dun ever humiliate the staff in public. They are humans too. -
I don't think Singaporeans like the threadstarter deserve good service if they are not considerate enough to leave their drinks outside the store. Where did we get this mentality that customer is king and can do what she likes?
Recently, I took a call from someone who bought an defective product imported by my company. I offered to replace the product even though it was either the retailer's fault or he got it from a dubious source - he was unable to name the retailer. Still, that guy was not happy. He straightaway asked to talk to GM, demanded compensation and threatened to take the matter to CASE. At that point, I raised my voice, ticked him off good and ended the call. Shiok! -
Post in this forum for views/comments/suggestions will you'll most probably get plenty.
Any action will again, most probably be up to you.
Best is still to speak through your money (What I mean is to not patronize shops that you find have bad service ). Money is perhaps the language that they'll understand the best.
Sometimes I really wonder why people go to high end boutiques that have snobbish sales people. Giodano service beats most of them hands down anyday anyway.