Worst service at forever 21..
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i think i suaku
i know Club 21, dunno Forever 21.......... -
I dun like it, but that comes with the job. Ultimately, if you cannot/will not do what you have been paid and what you have agreed to do, then perhaps it is time for a career change.Originally posted by gasband:Of cos they MUST do their job. If they dun do what is the basic required of them, then of cos they need a kick in their butt.
What I am saying is that, customers play their part too.
U mean, if u are working, u like ur customers or bosses to take u for granted? You mean u like it when you do ur job, nobody compliments you, but jumps on you the moment you did not do it?
On the point of customers having a part to play in fostering a good service culture, yes, i agree. But that seems to be another topic altogether. Nothing in the Orig Poster's words suggests that they have been unreasonable. -
After reading the threads in this topic, me like to ask a question:
How do we define the 'basic' standard of service? Everyone's perception on service are different. Some has high expectations, some has average, but how do we gauge?
Very often we took service for granted and it's a must. In actual fact, service is a two-wayed flow, you give they show, they give you show. As Singaporean, we don't have the culture in showing appreciation and often we just grumbled that we ain't been taken good care enough. But how about changing positions in a moment of thought? Me believe that there are some black sheeps in all trades and industries, but they are only a minority. Yet we use this minority as a backlash and views as the problem.
When me trains and teaches my students, me always instil in their thoughts that 'customers ain't always right, what right is that you are doing what you've been taught, trained and performed.' Me encourage them to look on themselves and do self-reflections every day by thinking of a few points:
"How do I wanted to be served?"
"Am I ready to serve?"
"I want to give my best in serving!"
Another point me like to touch on is that we kept complaining that these servers in the service industries are not doing their job, especially in the sales. Very true that we need to give service in the industries, but think of the fundamental point in their job: Are they employed just to give service? They are employed by the companies to bring in revenue and sales, that's their job. They have to ensure that, and secondary to their job will be service.
Of course with GEMS movement, our focus on service is emphasized. And in a likely alignment, most companies adjust their core business focus with the incorporation of service factor. Still, we have a long way to go. Countries like Japan and Hong Kong, service is already a culture that comes naturally. We can do it but it's going to take quite some time before we reach the cultural point. -
i mean it's not abt the drink.. do u know that if u are giving customers a impression of bad customer service can affect the whole company? customers can spread ard abt the bad service n hence business will be affected somehow.. as a sales person not onli u have to carry urself well u also have to carry the company image well.. cos sales person are always nearest to the customers..Originally posted by dracky:I don't think Singaporeans like the threadstarter deserve good service if they are not considerate enough to leave their drinks outside the store. Where did we get this mentality that customer is king and can do what she likes?
Recently, I took a call from someone who bought an defective product imported by my company. I offered to replace the product even though it was either the retailer's fault or he got it from a dubious source - he was unable to name the retailer. Still, that guy was not happy. He straightaway asked to talk to GM, demanded compensation and threatened to take the matter to CASE. At that point, I raised my voice, ticked him off good and ended the call. Shiok!
if u give good service i'm sure customers appreciate it jus that they dun say.. in lsaes line u canot let ur personal stuff affect ur mood for work.. if ur not happy abt ur personal problems prob abt it after work or during break times.. i do have many unhappy personal times when i'm working but i jus have to bear with it n jus smile at customers when they come in.. u will get used to it after sometime then u will forget ur problem later in the day..
jus like how u behave in public when ur in sch uniform.. as long as ur in a uniform u have to behave.. n ur wearing n presenting ur company in selling things.. so the impression of the company is mainly how staff handle customers.. like giodano as some one said.. their service is the best when i went in they greeted every customer warmly n introduce their promotions.. even thou if u dun buy anything they will say thank you n bye when u walk out.. this is call good service.. -
I have to say that the staff shouldn't have snapped at BaBy_JaP_WaWa's boyfriend.
I love bringing my drinks to boutiques even though i know most of them disallow drinks.
Just trying my luck and testing their service.
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I hafta say this, I've been to Forever 21 many times, & Not once have I been ticked off by any of the staff. In fact, they've been quite nice & helpful. For every unreasonable customer complaint, I would think Forever 21 will also have pleased 10 customers or more.
Anyway, since you're adamant that Forever 21 is that bad, which I disagree, then why don't you write in to them? Oh, & include the fact that you guys brought drinks into the shop.
It IS about the drink.
Let Forever 21 do their investigations
FeowFeowOriginally posted by BaBy_JaP_WaWa:i mean it's not abt the drink.. do u know that if u are giving customers a impression of bad customer service can affect the whole company? customers can spread ard abt the bad service n hence business will be affected somehow.. as a sales person not onli u have to carry urself well u also have to carry the company image well.. cos sales person are always nearest to the customers..
if u give good service i'm sure customers appreciate it jus that they dun say.. in lsaes line u canot let ur personal stuff affect ur mood for work.. if ur not happy abt ur personal problems prob abt it after work or during break times.. i do have many unhappy personal times when i'm working but i jus have to bear with it n jus smile at customers when they come in.. u will get used to it after sometime then u will forget ur problem later in the day..
jus like how u behave in public when ur in sch uniform.. as long as ur in a uniform u have to behave.. n ur wearing n presenting ur company in selling things.. so the impression of the company is mainly how staff handle customers.. like giodano as some one said.. their service is the best when i went in they greeted every customer warmly n introduce their promotions.. even thou if u dun buy anything they will say thank you n bye when u walk out.. this is call good service.. -
Singapore will remain like this forever.
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all i can say is be a customer urself n think whether u wanna have this type of service.. forever 21 has always been good.. but there will always be a black sheep in the company..
customers are human too n we all have feeling n limits to temper.. if the staf tell us nicely i would finish the drink n return back to the shop.. wat i have learnt so far is that nv embarrasse a customer in front of everybody.. she could have speak softly jus for him to hear n shouldn't rise her voice..
one more thing every sales person should noe.. dun assume that all customers noe the dos n duns of ur company..