Rock bottom service in Singappore!
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the problem is are you a student first?
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not really ah, many of us do recommend a place to other people if they have got good service and food. But of course we do want even more people to know when a place's service is bad.Originally posted by ^tamago^:we oni rber to complain abt bad service, how many actually rbered to commend when there is good service? -
If it's good service,someone here might take it as advertising and ban you
i rather tiam tiam and not say anything -
We want to go there so we can make a name for ourselves on STOMP.Originally posted by FireIce:u all want to know the name so u students can go there for cheap meals! -
woah what place is this. I think if im caught up in such a situation, i'll tell that guy to fuck off
but seriously, either write in to higher authority.. or just let it go. Anyway in the first place the waiter/waitress arent really required to promote whatever offers they have (we always see people win award because they actually bothered to go the extra mile-in this case suggesting what the customer should buy). But then again.. the a.manager really don't know how to handle the situation man.. it's always wrong to get into a fight with a customer -
Well, I 'll want people to remember I gave them sucky service, I might get on STOMP, woah free advertising.
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Think that place sells pizza & is on the same level as the cinema?
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it is such bad egg that spoils the others in the basket.
let get rid of it!
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ya.. must be the one outside the arcade centre..Originally posted by Cepat:Think that place sells pizza & is on the same level as the cinema?
i also kena bad service there once.. im not going back there again.. -
Well... the thing was... I was talking in a nice manner to the manager.. even invited him to sit down and discuss it... but he didn't even want to and instead said he had nothing to discuss then stomped off...
I mean.. why treat a customer like he's a criminal when he's just trying to provide feedback! At that point I was not even expecting a change in my orders anymore... I just wanted to provide feedback, and I thot as a manager the least he could do was just to say "I'm sorry, but we really can't help you with that"... correct anot? Instead the "sha qi" in his voice hinted that I could well have been his kitchen cleaner who had just broken his favourite bowl!
Yup some of u guessed it... this place is at the top level of the mall..
Ha and I think only someone who hasnt seen a student before would think we're not students lor... i mean... t-shirt, slippers, slingbag!! well I think the waitress said that cos she din noe wat to say at that time, but the manager totally lost the situation then.
I really admit that it's a few bad eggs in the basket who spoil it all... I've encountered several cases of friendly and helpful service personnel at retail outlets, and there are those GEM cards we can give them for their efforts, which I gladly do often. However, I'm perturbed by the few black sheep who can effectively spoil one's day or perhaps even a foreigner of Singapore just with that kind of "why must I serve u" kind of service attitude... dun u agree? -
noi do not agree
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Wake up your fucking idea!! This is not the army!!Originally posted by a lone voice:Instead, he fanned the flames and aggravated the situation by commenting that “a promotion is a privilege, not something we NEED to offer to you”. -
If I were you, I would have just walk out and leave the cafe.Originally posted by a lone voice:Our day and appetite had already been spoilt. We had no choice but to consume the food.
Who cares whether the food has been prepared or not?
They unkind to you, and you still so considerate to them about their food being prepared?? -
Becos good service should be the norm??Originally posted by FireIce:we oni rber to complain abt bad service, how many actually rbered to commend when there is good service?
Afterall, we pay service charge and by RIGHT, we should have good service. So, what's there to commend when it's all part of their job?? -
student meal is not like a special offer that just came up. nor did you ask for promotions did you?
can you imagine going to a esturant and having to put up with the waiting staff going thru one whole list of promotions probably takign 10 mins?? I won't like it, don't hink you would too. just mention of some new offers or promotions and maybe some likely to be more relevant ones seems like a better way isn't it? -
I think it's the body language of the threadstarter bah..
Irritating one. Too pampered liao. -
My workplace got no service charge, but me still give and teaches my staff and colleagues to give good service and have a positive mindset on service...Originally posted by fugue in C minor:Becos good service should be the norm??
Afterall, we pay service charge and by RIGHT, we should have good service. So, what's there to commend when it's all part of their job?? -
The manager is an idiot and piece of sh*t. If you make your customers angry, then no one will bother to come. Word by mouth will make it deserted eventually.
The first rule in customer service :
The customer is always right. -
Yeah lah, this guy ah... Bring girlfriend out somemore behave like a kid! Fighting for a student meal. He said the waitress already explained to him ... At that point he was not even expecting a change in his order anymore somemore not happy must call the manager...Originally posted by hyperactivechatterbox:I think it's the body language of the threadstarter bah..
Irritating one. Too pampered liao.
He make himself sound like a saint "just trying to provide feedback" and the manager like a devil... Like one guy here said, it takes two hands to clap. I believe no matter how good a person is, he can't defuse any situation if one party is hell bent on escalating it.
You can go join a politic party lah, you can always paint yourself like an angel in white... How to defuse if you keep chasing George insisting he didn't say he didn't want the Tua Kua in his Bah Chor Mee... when he already explained! What more do you want him to explain by sitting down with you...
Die Die must try is it to stick dirt on him?
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Actually, who here believes that the general rule of "Customer is always right" theory?
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it could be juz only you who has created scene for people?
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Not me. That mentality will just make me unreasonable and totally unfair to the service staff. Not mentioning names here.Originally posted by dork3d:Actually, who here believes that the general rule of "Customer is always right" theory?
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Originally posted by zocoss:
This might be just one side of the story and we dunno wat really took place on that day.
He make himself sound like a saint[b] "just trying to provide feedback" and the manager like a devil... Like one guy here said, it takes two hands to clap. I believe no matter how good a person is, he can't defuse any situation if one party is hell bent on escalating it.
Die Die must try is it to stick dirt on him? [/b]
However, i can't imagine a restaurant manager treating a customer in such a way unless u really insulted or poured a cup of water onto him right before everyone. A tactful manager really won't react in such a rude way thinking that the customer is only looking for trouble. -
OMG! I cannot imagine that the asst mgr would say something like "You WOMAN.."
I had been in the service industry before; to retort back at the customer (and adding insults like that =.='') is a big nono.
On the other hand, service personnel in Singapore had not been given due respect as their counter peers in other countries...
So it's a two way situation as well.
If this is wat u had been thru', really regretful to hear that. It's gonna affect their businesses anyway if they keep this up.
On the other hand, do rmb to make full use of the GEMs card or even if there isn't any, find ways to email abt great services to the top management to spur those excellent service providers on ok? They deserve it and need to be recognized. -
That's right, we don't really know what took place... But it seems like the thread starter could bare a grudge on the manager and restaurant for something that happened more than 2 weeks ago shows that he is no simple fellow too.Originally posted by UandMe:This might be just one side of the story and we dunno wat really took place on that day.
However, i can't imagine a restaurant manager treating a customer in such a way unless u really insulted or poured a cup of water onto him right before everyone. A tactful manager really won't react in such a rude way thinking that the customer is only looking for trouble.
Do you belief that voices would have raised if insults wasn't used by both parties? Its very easy to always put the blame on the service staff because they are in a sure lose position but customers who always thinks that they are right just because they are spending a few dollars in the place are the ones that need to re-look at themselves.
I don't really care or who is right or who is wrong here, but the manager is also a human being least you forget... Just because he is a manager does not make him any different from you and me. He is paid to do his job, he wasn't sold as a slave and he is entitle to his dignity too. We have people in higher positions getting angry too cos there is always a line before you let loose... Remember Zizu... World Cup Player of the Games. Our own political leaders... also lose their temple occasionally too. The customer here probably isn't truthful enough to mention that he wasn't diplomatic himself too.
Anyway, i would be surprise if the service staff or the manager didn't spit into their food or drinks before serving cos there is no angels in us too remember.