Rude sales service at Nokia outlet shocks customer
-
Oct 17, 2006
Rude sales service at Nokia outlet shocks customer
While I agreed that service standards among Singapore retailers were not outstanding, it was for me still tolerable. Unfortunately, after an incident last Sunday, my impressions of local service standards took a sharp dip.
I was browsing through the Bluetooth headsets at a Nokia retail store at Funan Digitalife Mall. A female sales staff was attending to a man at the booth. As she was engaged, I waited for her to attend to me.
As I was pressed for time, I tried to divert her attention to me several times to ask a quick question about the price of a Bluetooth headset I was interested in buying. To my disgust, I was ignored.
I asked her again and she snapped at me irritably. She asked if I was blind and unaware that she was busy. When I said I wanted to know about the item, she shouted out the price at me.
To say that I was shocked and appalled at such rudeness is an understatement.
It is conceivable that I got such regrettable "service" because I was casually dressed in a T-shirt and jeans and perhaps deemed not to be a potential customer.
If so, this speaks volumes of the double standards and discrimination that have no place in a nation keen to develop its service industry.
Liu Guoyi
ST Forum 17 Oct 2006 -
Who's right who's wrong?
-
who cares, big deal.
-
Both parties are in the WRONG.
>> Customer should have approached another staff, otherwise, just wait or come back another day
>> Sale person; I'd sacked her. WRONG to shout at customer, at least pause, smile and tell her to wait a minute or just give her the price short and sweetly.
-
then keep your comments to yourselfOriginally posted by the.owl:who cares, big deal. -
agreed. Salesgirl shd also have asked another staff to serve.Originally posted by ShutterBug:Both parties are in the WRONG.
>> Customer should have approached another staff, otherwise, just wait or come back another day
>> Sale person; I'd sacked her. WRONG to shout at customer, at least pause, smile and tell her to wait a minute or just give her the price short and sweetly. -
tsk tsk ...its not the first time service staff genna complained.
Maybe she's the only person in the shop, say, just before lunch time or closing time ....as the writer did not specify the exact time he was at the outlet.
Or maybe, the customer she was attending to was buying a 1000+ phone, compared to the writer who is only "enquiring" or perhaps, prior to this, he was "enquiring" alot of products already and sales staff already knew that he wasn't interested in buying but just browsing.
In any case, both customer and sales staff is wrong, but bigger blame on the sales girl. Frankly, if i am in her shoes, I will be in a fix. the writer is not close enough for me to serve concurrently (maybe he is a few aisle away). And the customer i am currently serving, maybe checking out a new phone - i.e. I cannot move away lest he run away with the 1000 dollar phone. What do I do ? I pretend never see him, he frantically trying to get my attention...see ? But of course, she is wrong to shout, unless theres a good reason, like he become so irritating and cause the earlier customer to leave without buying...
The customer is wrong, if I know the sales girl is attending to someone, i will wait, Its rude to interrupt, just imagine you are talking to someone and I interrupt, rude right ? Same thing mah. If I am rushing for time, I will go somewhere...the whole Funan so fu_cking big, don't tell me cannot find another shop sell Nokia headset ? Somemore if he is so rush of time, then buy another day loh, what so urgent ? Life and death meh ?
Must be the sales girl chio, he want to jio jio...nah beh....if I am judge, both parties get punished. -
Noone blame management for understaffing that shop?
-
nowadays cut cost, not enough budget to keep so many staff. Some more, sales staff difficult to employ, pay low, long working hours, and some more can genna such complains, no one want to do one....moreover, with so many fashion, jewellery, other glam outlets competing for sales staff, tough....Originally posted by choco B:Noone blame management for understaffing that shop? -
The article itself is already dubious and littered with characteristic habits of impatient customers.
Surely Mr Liu was not expecting to be given instant attention?
Was the sales lady a pretty girl in tights that he couldn't help but ask her and only her for advice? 
His own style of cutting into other conversations and interrupting sales staff who are already attending to others irks me more than the response of the sales lady. -
http://straitstimes.asiaone.com/portal/site/STI/menuitem.c2aef3d65baca16abb31f610a06310a0/?vgnextoid=f832758920e39010VgnVCM1000000a35010aRCRD&vgnextfmt=vgnartid:a6b3ee1e8714e010VgnVCM100000430a0a0aRCRD:STForumArcIOID:96b1436da124e010VgnVCM100000430a0a0aRCRD:STForumArcDate:1161035940000
Oct 16, 2006
New Nokia phone doesn't work and repair service is bad
I bought a Nokia 6151 on 16th September but I could not turn on the new phone when I reached home.
I called the Nokia Careline and the officer assured me that the Nokia Care Centre would repair it.
It turned out to be otherwise. The service manager at Causeway Point Care Centre said that the model was new and the housing for this model was not available.
It takes one week for the housing to arrive. He asked me for my contact number so that they can inform me once the housing is available.
I was very disappointed because I had bought a new phone and it could not be used. Now I had to wait for another week. But this was not the end of my nightmare.
One week later, there was still no call from Nokia Care Centre. I called the centre and they said that the housing was still not available.
I didn't understand why they lacked the courtesy to call and tell me this.
I waited for another week and there was still no call from the Care Centre. So I called the Nokia Careline to lodge my complaint. The Careline assured me that they would look into the case and I was given a case number.
A few day later, the Care Centre called me to say that the housing was available. I was told to go to the Care Centre to replace it.
As a precautionary measure, I called the Care Centre to confirm that the housing was available. To my surprise, the Care Centre told me the housing had not arrived yet.
I was very angry that a big organisation like Nokia can make this kind of mistake.
I called the Care Line and they apologised that it could be due to miscommunication. They assured me again that they would get the Care Centre to call me.
Sadly, the Care Centre hasn't called me yet. I'm really tired of all this.
Singapore is always promoting good service, so how is it that Nokia provides this kind of service?
Nokia has a good service protocol but sad to say, it's not working at all.
Khoo Geck Soo -
think Nokia outsource their repair & customer service ? Not only Nokia genna flak, I read from other forums that Samsung and Simens users also have lots of gripes about phone quality and service.
This is the inevitable trend of outsourcing / sub-contracting parts / services to OEM contractors in China / region. Sad.... -
What so shocking about rude service? Must be a mountain tortoise or something.
-
Conclusion = Nokia means fcuked up service
Oh and the customer in the first incident said he was "pressed for time", God knows real or bluff. Probably wrote that to justify himself.
Oh and one more thing, this will nvr happen in BKK. Really a land of REAL smiles there. -
agreed. I think in BKK, ppl are more patient (otherwise the whole BKK will go insane over the traffic jams). Also, in BKK, you get more service staff, hence you probably won't end up having one sales staff...besides the staff will say, very nicely, "wait a moment pls" ......Originally posted by Rock^Star:Conclusion = Nokia means fcuked up service
Oh and the customer in the first incident said he was "pressed for time", God knows real or bluff. Probably wrote that to justify himself.
Oh and one more thing, this will nvr happen in BKK. Really a land of REAL smiles there. -
-
Originally posted by Rock^Star:
i dun think the sales gal would pass a remark such as "if he was blind" or wad, it would be obviously rude if it was real. i think Mr Liu just trying to make the situation worse. pls, dun always self-judge by the dressing, it is not tat important. its always the way u approach n ur body language. the writer shd use some basic common sense, would a saleperson give up a potential buyer or a "batu" like him when they need commissions to survive.
[b]Oct 17, 2006
Rude sales service at Nokia outlet shocks customer
While I agreed that service standards among Singapore retailers were not outstanding, it was for me still tolerable. Unfortunately, after an incident last Sunday, my impressions of local service standards took a sharp dip.
I was browsing through the Bluetooth headsets at a Nokia retail store at Funan Digitalife Mall. A female sales staff was attending to a man at the booth. As she was engaged, I waited for her to attend to me.
As I was pressed for time, I tried to divert her attention to me several times to ask a quick question about the price of a Bluetooth headset I was interested in buying. To my disgust, I was ignored.
I asked her again and she snapped at me irritably. She asked if I was blind and unaware that she was busy. When I said I wanted to know about the item, she shouted out the price at me.
To say that I was shocked and appalled at such rudeness is an understatement.
It is conceivable that I got such regrettable "service" because I was casually dressed in a T-shirt and jeans and perhaps deemed not to be a potential customer.
If so, this speaks volumes of the double standards and discrimination that have no place in a nation keen to develop its service industry.
Liu Guoyi
ST Forum 17 Oct 2006[/b] -
tamago
i just wanted to say omfg!! your signature rocks!!!! where did ou get those??!! 
-
Liu Guoyi...sounds like my JC classmate. A very shy and soft-spoken guy, I remember.
-
i just got reminded of myself again...1 week ago...the nokia fella told me to wait 3 days before my headset will arrive...now it's over 1 week...called them and told me wait 1 more week...n80 troubles not ended yet...hope it's ending soon...
-
Liu GouYi. Hmm~ heard this name before long time ago.. Let me recall...
-
Disagree. The customer is this case is NOT wrong. The blame here lie squarely with the salesperson.Originally posted by ShutterBug:Both parties are in the WRONG.
>> Customer should have approached another staff, otherwise, just wait or come back another day
>> Sale person; I'd sacked her. WRONG to shout at customer, at least pause, smile and tell her to wait a minute or just give her the price short and sweetly.
The way to deal with the customer in this instances is clear: Tell him she is busy with another customer and she will deal with him presently, OR excuse herself politely, deal with the enquiry then get back to the other customer. -
he stole it from my postOriginally posted by 4getmenot:tamago
i just wanted to say omfg!! your signature rocks!!!! where did ou get those??!! -
Sometimes you get irritating customers also...I've met this old man whom asked me whether the AA battery he wanna buy is suitable for over 45mins! I mean GODDAMN IT!!!Its AA battey...and its less then $10 lor.
-
wah call customer blind... if me i throw my handphone at her