Rude sales service at Nokia outlet shocks customer
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This is what writer mentioned : As I was pressed for time, I tried to divert her attention to me several times to ask a quick question about the price of a Bluetooth headset I was interested in buying. To my disgust, I was ignored.Originally posted by scabstermooch:Disagree. The customer is this case is NOT wrong. The blame here lie squarely with the salesperson.
The way to deal with the customer in this instances is clear: Tell him she is busy with another customer and she will deal with him presently, OR excuse herself politely, deal with the enquiry then get back to the other customer.
Both are at fault.
"Pressed for time" could also be an excuse to justify himself. And he diverted her attn several times, which looked really irritating to me. I would do that once but not several times. No manners.
Salesgirl at fault becos she did not ask him to wait politely nor ask if she may serve the current customer first. -
There is nothing wrong with trying to get the attention of a salesperson who is engaged, especially if all you are after is a quick and simple answer and the salesperson seem to be engaged in something that would appear to take a long time.Originally posted by Rock^Star:This is what writer mentioned : As I was pressed for time, I tried to divert her attention to me several times to ask a quick question about the price of a Bluetooth headset I was interested in buying. To my disgust, I was ignored.
Both are at fault.
"Pressed for time" could also be an excuse to justify himself. And he diverted her attn several times, which looked really irritating to me. I would do that once but not several times. No manners.
Salesgirl at fault becos she did not ask him to wait politely nor ask if she may serve the current customer first.
Some would say it is rude, I do not think so. It depends on how you go about doing it. What is, i hope, uncontested is that to ignore a customer who has been trying to get your attention is rude.
The fact that he had to try to get her attention several times support his allegation that she ignored him and failed to acknowledge him promptly. Unforgivable from a customer service point of view.
If I was spoken to like that, well, She would probably be given a lesson on "how not to piss customers off" followed by a practical on "how to sooth a pissed off customer". -
that guy is also one-kind.
its very rude to interrupt a conversation. -
Depends on how you do it.Originally posted by dragg:that guy is also one-kind.
its very rude to interrupt a conversation. -
She's rude but customer was also obnoxious.Originally posted by scabstermooch:There is nothing wrong with trying to get the attention of a salesperson who is engaged, especially if all you are after is a quick and simple answer and the salesperson seem to be engaged in something that would appear to take a long time.
Some would say it is rude, I do not think so. It depends on how you go about doing it. What is, i hope, uncontested is that to ignore a customer who has been trying to get your attention is rude.
The fact that he had to try to get her attention several times support his allegation that she ignored him and failed to acknowledge him promptly. Unforgivable from a customer service point of view.
If I was spoken to like that, well, She would probably be given a lesson on "how not to piss customers off" followed by a practical on "how to sooth a pissed off customer".
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hmpf - so doo you agree I am right?
I am always right you know...Always1111 -
That's why u r as innocent as a child tooOriginally posted by scabstermooch:hmpf - so doo you agree I am right?
I am always right you know...Always1111 -
So you agree with me?Originally posted by Rock^Star:That's why u r as innocent as a child too 
http://www.scabstermooch.youaremighty.com/
I am right and I am Mighty. The interweb says so. -
customer is king
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It's like dat de..
Why they need to serve customer sui sui n ho ho.. they only work for ppl.. they dun care if customer run away or wat de..
IF next time u encounter this again, u just shout at him/ her and ask where's ur boss!!! ask ur boss come out, i want to talk wif ur boss!!
If it happen to the boss that serve u like nothing then bo bien lor. haha..
One thing lor, some becoz they're too busy that's why can act like dat..
but from my opinion lar, even though they are busy, they also must talk nicely.
But wat i saw from most of the sellers in sg, they only talk n serve nicely to ppl who dress sui sui n like big boss.. To ppl who they dun even know n dress not well, they will ignore "NO HIU".
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the customer shld have made known to the salesgal
"I am the Ah Seng of Ah Seng aquarium"
then at the end tell her
"I throw my killer whale at you!" -
I agree with the above. Once I while I was asking a DBS salesperson about some investment products, another guy passing by overhead something that interest him and cut into my conversation with the DBS salesperson. He proceeded to asked a few follow-on questions until I waved my hand between him and the salesperson and told him to go join the queue. A bloody ar*e with no sense of etiquette like Liu Guoyi.Originally posted by BillyBong:The article itself is already dubious and littered with characteristic habits of impatient customers.
Surely Mr Liu was not expecting to be given instant attention?
Was the sales lady a pretty girl in tights that he couldn't help but ask her and only her for advice?
His own style of cutting into other conversations and interrupting sales staff who are already attending to others irks me more than the response of the sales lady. -
poor upbringing.....but very common leh....how? LLOriginally posted by dracky:I agree with the above. Once I while I was asking a DBS salesperson about some investment products, another guy passing by overhead something that interest him and cut into my conversation with the DBS salesperson. He proceeded to asked a few follow-on questions until I waved my hand between him and the salesperson and told him to go join the queue. A bloody ar*e with no sense of etiquette like Liu Guoyi. -
The music sooo mighty...Originally posted by scabstermooch:So you agree with me?
http://www.scabstermooch.youaremighty.com/
I am right and I am Mighty. The interweb says so. -
no. and definitely not when ur working as a barman.. customer is usually an annoying drunkOriginally posted by buses_galore:customer is king -
aiyah, if u r nice, ple will be nice to u. y is it always the service line kana complaint until so jia lat like they are some low class citizens? hello, they are human oso and have temper like anyone. so pls, dun think that service staff owes u a living.
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Salespeople don;t owe us a living but the service standards in S'pore still leaves much to be desired.
the only place where i experience really gd service are at restaurants. Retail? Hardly -
IMO it is very hard to work in service industries in Singapore because of so many 'neow' customers around.
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it takes 2 hands to clap.
most people who complained about bad service normally has attitude problem themselves.
it is normally their bad attitude that triggered the bad service. -
can ask that sales girl her panty for sale or not
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customers are always right
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totally agree. no manners.Originally posted by dragg:that guy is also one-kind.
its very rude to interrupt a conversation. -
yes, i truly agreed with u. im from service line too. i wont say tat my service is tip top but i do go extra miles for some good customers.Originally posted by dragg:it takes 2 hands to clap.
most people who complained about bad service normally has attitude problem themselves.
it is normally their bad attitude that triggered the bad service.
of coz there are bad salespersonnels too.
but compared to last few yrs, i think the service in spore is slightly better given tat so many campaigns being publicize now.
so pls, dun always complain can???
thanks...
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Haha that reminds me. I bought a Samsung camera at Audio House (Liang Court) on Sunday. I thought his service was pretty gd! He answered all my qns with patience and i left the shop a happy customer.
Then nightmare came, after 20 odd pictures, the camera hung several times. And worse, when i took pictures at night, the images were 99% hazy and distorted. So i went back too the store. Another salesgirls standing next to him informed me that Samsung is one of the worst brands. I was stunned, why didn't that chap tell me earlier? Then he asked me to return the SD card reader with the box. Problem is, i had already thrown it away during the afternoon! So he asked me to pay $12.
Look: not my fault camera spolit, made another inconvenient trip down and asked to pay? I stood firm and insisted on non-payment. He also stood firm, quoting the company's policy. I asked to see the manager but the manager frowned. Then, finally he relented and even gave it to me.
Well, i won't say the overall customer service is really gd now, anyway, not my business. I have gotten what i want when i exchanged for a Kodak camera. I will definitely think twice abt going back there now. -
Originally posted by Rock^Star:
dude, the fault doesnt lies with the camera lah.
Haha that reminds me. I bought a Samsung camera at Audio House (Liang Court) on Sunday. I thought his service was pretty gd! He answered all my qns with patience and i left the shop a happy customer.
Then nightmare came, after 20 odd pictures, the camera hung several times. And worse, when i took pictures at night, the images were 99% hazy and distorted. So i went back too the store. Another salesgirls standing next to him informed me that Samsung is one of the worst brands. I was stunned, why didn't that chap tell me earlier? Then he asked me to return the SD card reader with the box. Problem is, i had already thrown it away during the afternoon! So he asked me to pay $12.
Look: not my fault camera spolit, made another inconvenient trip down and asked to pay? I stood firm and insisted on non-payment. He also stood firm, quoting the company's policy. I asked to see the manager but the manager frowned. Then, finally he relented and even gave it to me.
Well, i won't say the overall customer service is really gd now, anyway, not my business. I have gotten what i want when i exchanged for a Kodak camera. I will definitely think twice abt going back there now.
PSI: 102 Last updated: 17 Oct 9.30 pm