SINGNET SERVICE : SUCKS!!!
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wow, a mth of absence & so many new guys around.... to TS, every ISP has some problems here & there....be tolerant
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eh.......u all feel dat singnet service has problem???....lol....my fren she live in cck bukit panjang area and she cannot connect......anyone noes why??
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It's confirmed: Singnet's customer service is non-existent, bec nobody in that blardy company will actually read customer feedback!
There is no point sending feedback to their "Contact us" website.... Sent already, and both Bills and Sales confirmed they have received the email, but they cannot retrieve/open it to read.
After much ding-dongs, the person from Sales asked me to re-send to their help01 email address, which I did before the new year, but this morning, he called me to say he never received my email. I had sent a copy of my email to myself and I had received it immediately before the new year, ok!
All this rubbish from them has been going on for almost 2 weeks! Plus, their Communicator still doesn't work even after they have reset the password for me.
And they call themselves an internet service provider!
Their so-called service is ONE BIG JOKE!
This is a lesson learnt....be warned. -
starhub sux
singnet stinks
pac net even worse
den use wireless@sg lor...
free some more -
use m1 bbOriginally posted by asdfzhao:starhub sux
singnet stinks
pac net even worse
den use wireless@sg lor...
free some more -
guys, cn u help mi on dis? i juz installed singnet broadband yesterday. Everything is link up, telephone line, wireless modem... The last thing is the userid n password issue. wat password r they referring to? i onli c user id on the receipt they gave mi, i scanned thru the entire list, no password at all?
pls help!
piss no war -
ohhhh... that's sad.... sorry ..
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check carefully...the pw might be on the letter itself.Originally posted by jianjian23:guys, cn u help mi on dis? i juz installed singnet broadband yesterday. Everything is link up, telephone line, wireless modem... The last thing is the userid n password issue. wat password r they referring to? i onli c user id on the receipt they gave mi, i scanned thru the entire list, no password at all?
pls help!
piss no war
if there isn't try putting ur userid at the pw there? n try? -
it will take like 3 more days or so(if i nt wrong ) for u to send u their password....
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for me, it took 5 days. 5 working days if i wasnt wrong. but singnet, quite alright la.Originally posted by hiphop2009:it will take like 3 more days or so(if i nt wrong ) for u to send u their password....
dont know shall i upgrade plan or not.
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Reply to Threadstarter:
Starhub also got this issue. They billed me $500 cos they accused me of breaching my maxonline contract. BUT I WASn't on contract at all.
Afterwards, i called customer service 10000 times and demand them not to bill me. Finally, they apologized and said it was their "honest" mistake and told me to let the amount be deducted first. Then they'll rebate me.
I went to Dolby Ghaut and was given 6 months of free mobile subscription (i'm also a starhub mobile subscriber) with free called ID.
Of coz i made lots of noise. -
Actually I agree with u.. I myself changed my pwd and there was an error.. called both technical and sales side but they were both unable to resolve my problem giving me excuses like "you have to wait for a few hrs before trying again" or "maybe u entered the wrong pwd" or "Did u put it on caps?".. seriously if that were the case wouldn't it have been solved during the first call..? But instead crappy excuses were given and they pretended to ignore me and kept insisting on resetting it to my default pwd whereas for the tech side, they insisted that I waited for 2 hrs and if I was still unable to login to call 1610 again to reset it to the default as they were UNABLE to do so.. wtf? It ain't easy to get through their line either.Originally posted by P_R_I_N_C_E_S_S:FYI,I called the Technical Helpdesk the 1st day i encounter my problem.Becos as a starhub mobile user,i cant call "1610" and i do not complain without checking properly and is to my advantage. I might be really very suay to have encounter such sh!t,but i am sure that the service provide by the Techical helpdesk is really not up to standard.I only wanted to solve my password problem and 4 different ppl that i spoke to gave me all different answer. I only can say i'm really suay and thinking of terminating the contract since so much problems.
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i am in the same boat as you and I have learnt my lesson...damn was it a painful one...I am going over to StarhubOriginally posted by Wanda:It's confirmed: Singnet's customer service is non-existent, bec nobody in that blardy company will actually read customer feedback!
There is no point sending feedback to their "Contact us" website.... Sent already, and both Bills and Sales confirmed they have received the email, but they cannot retrieve/open it to read.
After much ding-dongs, the person from Sales asked me to re-send to their help01 email address, which I did before the new year, but this morning, he called me to say he never received my email. I had sent a copy of my email to myself and I had received it immediately before the new year, ok!
All this rubbish from them has been going on for almost 2 weeks! Plus, their Communicator still doesn't work even after they have reset the password for me.
And they call themselves an internet service provider! Their so-called service is ONE BIG JOKE!
This is a lesson learnt....be warned. -
Soon Starhub will crush Singtel under its mighty heel!
OH! How the mighty have fallen!
All because of an earthquake that didn't even happen here.