SINGNET SERVICE : SUCKS!!!
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I have been using MOL since year 2000. Last time known as MOL 1500. Then upgrade the name to MOL 2000. Now is MOL 4000. Come dec 28, will be rename to MOL 6000. Actually hor, the connection speed same as compare to year 2000 leh. They only change the name nia
su_cks. But anyway so far connections seldom disconnected. Only happens 3 - 4 times to me since year 2000.
Overall I give MOL a rating of 8 out of maximum of 10.
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Actually, speed consistency is never guaranteed in any way at all. That's the truth for all networks.
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MOL is lagging nwOriginally posted by Manager433:I have been using MOL since year 2000. Last time known as MOL 1500. Then upgrade the name to MOL 2000. Now is MOL 4000. Come dec 28, will be rename to MOL 6000. Actually hor, the connection speed same as compare to year 2000 leh. They only change the name nia su_cks. But anyway so far connections seldom disconnected. Only happens 3 - 4 times to me since year 2000.
Overall I give MOL a rating of 8 out of maximum of 10. 
upgrade in speed oso gt no diff -
[quote]Originally posted by P_R_I_N_C_E_S_S:
1610 is even hard to get through,just take today,i try to call them so that i can talk to the sales manager regarding my case since no one bother to reply my emails.I wait for nearly 15mins before someone answer my call.After that i waited another 10mins to hold for the manager,which i am unable to talk too since he's at the meeting.I leave my number,but no one call back till now.Hmm...
Do you know that the Technical Support Hotline for Singnet is NOT 1610? 1610 is for sales enquiries and other things but definitely not for tech support. U've been calling the wrong number, that's why they ignore u or treat u like shit, i dun know. Furthermore, why u want to find "sales manager" when you have technical problems? U may had sent e-mails to the wrong department also, anoying people who are not cut to be service staff, and therefore the rude remarks, i guess.
I ussually call 1800-848-6933. Go double check which number u should call by checking the letter which they mail to you when u 1st signed up. For what i know, there is a different number to call for Jetpack users.
So far i had called the singnet tech support hotline a lot of times already, i swear they dun suck at all. -
Actually, sometimes it's problem at user end one.
I still remember when I first subscribe BB, then everytime kenna disconnect one. Almost use vulgar words on the staffs. Then the technicans come check. They realized that my telphone wire was old and spolit, the copper inside the wire was barely keeping itself together. So they change lor, then got very stable connections.
But sometimes, still disconnect for no f**k or reason lah. But seldom happens. -
i had worst
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singnet is a useless company. i dont even know how it survives. perhaps by sucking money from parent company singtel. whatever the case is, just terminate any contract you have with singnet la and sign up for starhub or pacnet internet. or now there's qmax internet also. www.qmax.com.sg
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Never had a problem with singnet. In fact, i have never thought of switching.
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i though haven update?Originally posted by anakinfoo:so far no probs with my starhub mol 4k (was 2k) -
HO SEI BO?Originally posted by HO SEI BO:i had worst -
hmm...if they dun suck, why do you still call the hotline so often?Originally posted by butterNsugar:[quote]
So far i had called the singnet tech support hotline a lot of times already, i swear they dun suck at all.
actually, the problem with singnet or pacnet BB is because they transmit and receive data thru telephone cable...it's the worst cable for data transmitting...i was on pacnet for so many years and these past few months, i kept getting d/c...it got so bad that sometimes, i cannot even connect at all...so, when starhub came up with the free LCD promo, i went for it...i got home, unplugged the freakin' pacnet's ADSL modem and hooked up starhub's cable modem...and now, i'm officially on the fat green pipe!
i don't have to wait 2 weeks, no login id, no password, no need to connect...everytime i turn on the pc, i'm connected... -
agreed! every few months, singnet always will go down for about a full day. the service hotline totally give no explanation one! they only claim that the line is up and its all my fault. No refund for the downtime also...damn fucked up.
Too bad Starhub and Singnet are monopolies (duopolies to be precise) in s'pore. that means they can fuck us up however they want. singaporeans who support monopolies in s'pore are frankly speaking IDIOTS. -
I'm signet with morethan 7 years
I never face any problem
Their customer service is not bad
recently one and half year back,
i change my plan to 1500 wireless
i face the problem with their modem
next day technician came and see their line
no problem then they call the modem supplier
and change my modem on that evening
It's ok
First of all pls they also human beings
lot stress they all facing than you everyday
my PRINCESS
try to live with patient & the job will be done
ok
before complain anybody
first look the problem with your side
ok
try to learn how to live with smile
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singnet and starhub are both GLC, so they are nowhere as efficient as private contractors will be if it was privatised, because they do not need to care abt customer satisfaction as there are no other choices in the BB market. both companies ultimately lead to the same pocket what
Both of them are very inconsistent, esp if u living in certain areas, some places the broadband can be very slow, maybe because of sharing bandwidth nonsense or something.
PacNet I thought die off already, did not know still in existence. anyway dont think its a serious competitor to singnet and starhub -
how come singnet will d/c one arh?
anyone can pm me or give me a link to the reason? -
sometimes tink is to protect u from being harm....cos of hackersOriginally posted by Y_Shun:how come singnet will d/c one arh?
anyone can pm me or give me a link to the reason?
i using the 2 wire brand modem, i tink they mention of build in firewall(dunno true or not), the singnet got a page to show wad attackes the Singnet had block, and the modem had blocked, so singnet is actually not bad oso -
Hi PRINCESS,Originally posted by P_R_I_N_C_E_S_S:For all for you that planning to subscribe to Singnet Broandband service,think again.Their service is really really lousy.
I just got my line 2 weeks back and i'm facing 2wks worth of problems.
1stly,i'm not able to change the default password for the email that comes with the broadband. I call them up for 4 days and all the stuffs gave me all kind of story.One even tell me to give him the pasword i want to change too so that he can do it on his side. I mean WTF!! if i tell you the password wat fir i change??? then finally after 5 days,they solved the damn problem for me.
2ndly, It's the router that they provided.It's causing so much trouble till now i cant even solve it.The technical came and tell me it's my comp problem.Whilst my "Linksys" router that i brought previously work just fine. So divert us to the vendor.When called back to the vendor,he gave me attitude and said he'll called back.Till now no news from him~
3rdly,the billing.I've only subscribed and the 1st bill they sent to me mounted up to ard 200.I checked and found out that they had billed me wrongly.I called them and they asked me to pay first then will rebate the remaining back to me.I was very angry,why should i pay for something i have not even used.
I emailed to them regarding the case but NO ONE bother to give me a explanation or apology.So tell me what should i do?Cancelled the contract? & somemore now the 10MB plan is giving out the LCD TV.WTH,when i sign up,not even a freebie,only a stupid wirless modem that dun even come with a proper packaging. Haiz!!!!!!
Sorry to hear your problems with SNBB. But I assure you your problems are not because they have poor service standards. For the record, Starhub's call centre is just as hard to get through sometimes, especially during weekends. This could be due to several factors:
a) High call volume due to new promos.
b) Ratio of customers to call centre staff is roughly 1000:1.
c) Network problems causing most people to call in.
Your problem with your password not being able to reset is the first time I heard of such thing. And your router problem may not be a router issue, suspect that your comp's specs doesn't meet the requirements for the router that they provided. The fact that your Linksys router works doesn't matter cos it wasn't meant for ADSL connection.
The billing problem may be due to the fact that they have just upgraded their billing system. They have effectively shifted the billing cycle, thus you are getting billed for 2 mths instead of the normal 1 mth. This affects all SNBB customers, so you're not the only one looking at 3-figure bills this month.
Kinda surprised that you signed up for their most expensive plan (25Mbps right?) without getting any premium. Even the 1.5Mbps plan is giving out a Sony PSP, didn't you check the other plans before you signed up? Or did you sign up for a no-frills plan, in which case you would be getting a lower subscription rate than normal?
I myself have just upgraded to the 10M plan during the Sitex promo, free LCD tv, yippee! Just goes to show how good Singnet is to provide the best value for money deals for its customers. -
Hi Y-Shun,Originally posted by Y_Shun:how come singnet will d/c one arh?
anyone can pm me or give me a link to the reason?
Ever play World of Warcraft? Or any other multiplayer online game? They will always have a scheduled down-time to do maintenance, so that users like you and me can continue to use the service without problems. I believe the disconnecting with Singnet is due to similar reasons, because it normally happens after midnight when the traffic volume is lower. This is inevitable with all service providers, even Starhub. -
I tink starhub is better in online and cable tv while singtel shud stick to providing hp services la
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Me using Singnet for more than 5 years, no such problem. No problem with router also. Everything works fine. SingNet the best!
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I am also a singnet BB for almost 3 yrs... so far... i can say tat unless they are doing maintenance, most of the time, their connection is ok.. but... the horrible part is their hotline... i once waited for half an hr and they still have not picked up... I called them regarding the stupid billing system... since I am so fed up waiting for them to pick up, I emailed them instead with the heading " COMPLAINT"... and insists on them calling my hp.. finally... 2 days later... they called me back... As one of the forumite mentioned earlier.. got any probs, better solve it yurself than calling singnet... Yes.. I agree... Starhub customer service should be better... I heard from my maxonline friends...
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Originally posted by butterNsugar:]
FYI,I called the Technical Helpdesk the 1st day i encounter my problem.Becos as a starhub mobile user,i cant call "1610" and i do not complain without checking properly and is to my advantage. I might be really very suay to have encounter such sh!t,but i am sure that the service provide by the Techical helpdesk is really not up to standard.I only wanted to solve my password problem and 4 different ppl that i spoke to gave me all different answer. I only can say i'm really suay and thinking of terminating the contract since so much problems.
Do you know that the Technical Support Hotline for Singnet is NOT 1610? 1610 is for sales enquiries and other things but definitely not for tech support. U've been calling the wrong number, that's why they ignore u or treat u like shit, i dun know. Furthermore, why u want to find "sales manager" when you have technical problems? U may had sent e-mails to the wrong department also, anoying people who are not cut to be service staff, and therefore the rude remarks, i guess.
I ussually call 1800-848-6933. Go double check which number u should call by checking the letter which they mail to you when u 1st signed up. For what i know, there is a different number to call for Jetpack users.
So far i had called the singnet tech support hotline a lot of times already, i swear they dun suck at all.
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I have provide them all the patient i have for the past 2weeks.If you think tat waiting for 2 weeks for them to correct my problems is still lack of patient then i must say u'r really someone with "lots of patient". I understand all of us is human being,but if it have to takes them 5 days to correct the error on the password issue,i see no reason why should i tolerate such lousy service,when free email provider like "yahoo" & "Gmail" can allows to me change my pasword instantly. And not like Singnet Technical help desk asked me to wait 24 hrs before i can use my new password.Even i waited for 24 hrs,the password that i change to still not "recognise". So now,after complaining to the Sales dept,they asked to me wait for 7 more days.So all they can do is keep asking me to wait. You must understand while i'am waiting,i am still "PAYING" for their service. So,why should i be smiling to them when i'm the one that having such a bad time and still have to pay for all those nonsense?Originally posted by mrsmall:I'm signet with morethan 7 years
I never face any problem
Their customer service is not bad
recently one and half year back,
i change my plan to 1500 wireless
i face the problem with their modem
next day technician came and see their line
no problem then they call the modem supplier
and change my modem on that evening
It's ok
First of all pls they also human beings
lot stress they all facing than you everyday
my PRINCESS
try to live with patient & the job will be done
ok
before complain anybody
first look the problem with your side
ok
try to learn how to live with smile -
i wonder arh.. how to terminate the contract without having to pay penalty? anyone?
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dun use pacnet... pacnet fast bandwidth, but ex la the plan...
summore at 28dec starhub extends bandwidth wat... 6500 to 12000 kbps..
den 4000 to 6500kbps.