Singnet has done it again! *applauses
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All I can say is that for every unhappy customer, there will be equally another happy customer. so dun think that "losing" u, they will lose all their customers. this is the mindset of customers. thinking they are kings. And pls dun make the CSO life difficult, all of us are just working for our ricebowls.
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more or less
all the isp are same
which is cheaper
and suitable for you
go for that... thats all
for billing Giro is the best way
to avoid all kind of hazzles
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to be honest, big companies do not care about losing a small fry customer like you. unless you spend $10000 on your internet bills, they don't give a f*ck.
seriously, you have customers going and customers coming. so they'll never be short of customers or afraid of losing them.
and if you tell them you've decided and is gon' switch to starhub at the end of the day; they'll be very happy to let you go. Less fuss, less grumblings, less complaints, less troubles. who the hell cares whether you end their contract and hop over to starhub?
so i guess; those who threaten 'if you don't offer anything to me' or 'if you don't help me solve this problem', - i'm going to switch over to starhub or m1, are plain dumbf*cks. Threatening will not solve the issue, but anyway, they don't give a flying f*ck about what probs they have in their admin, billing, product system, etc. They just wanna make profit; but you're just a teeny-weeny mini bit fraction of that market pie.
SO WHO THE HELL CARES?! 
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i disagree on the importent customer part
how many $10k monthly customer u get???
now every customer is powerful using media to their adv.
just to relate my side of singnet bad encounter
i was trial user for SCV from 28.8
and been using starhub until 1 day a singnet came knocking on my door say
singnet faster and me been guillible tiking they know their stuff
i sign up and brought the telephone adpatar also to prevent dis connection$20 a piece...
the contact is 1yr.
after a few day i plug in the singnet to try, knn the spd damn slow
then i plug starhub n singnet both in to test...
knn singnet bluf me it was never faster....
i called in asking to refund n cancel
they say due to tech problem la
until no reason to say,, tell me cannot cancel...
ccb after that i dulan just cont using my starhub
4yrs ago laywer letter come asking me to pay 1k singnet bill
i tell them i nv use why pay, they say contract...
i say i tell them my problem they cannot slove wht i do???
then i pay $100 and ask for installment
then i stop paying...1yr later another debt coy came my house,
lucky i not home, same i pay $100 to stall time LOL
1yr ltr another coy send laywer , bochup tis time i
until now no news liao, my friend in singtel say i kana blacklisted hahahahaha
but in the first place the salesguy mislead me into believing singnet faster.
then when i got problem say i cannot cancel contract but offer solution which not helpful
then when i encounter the lawyer problem , singnet say i should had approach them 5yr ago not now so long liao...but in the first place they dont listen to me... so i play game with them lor -
wah.... i dun tink it's worth my effort man!Originally posted by Ah Cek:got the name of the CSO? email, call or write in to singtel corporate affairs and quote the name, date & time of the CSO u spoken to. tell them ur problem.
follow-up with call to check the status. -
ah ha... i was waiting for someone to say that i was making the life for CSO difficult n there u r!Originally posted by MarryMe:All I can say is that for every unhappy customer, there will be equally another happy customer. so dun think that "losing" u, they will lose all their customers. this is the mindset of customers. thinking they are kings. And pls dun make the CSO life difficult, all of us are just working for our ricebowls.
1stly... when i made the call, i made sure i didnt raise my voice or threaten the CSO or watsoever becos i noe that the CSO is juz an employee of singnet. the CSO is juz a middleman n how can i blame him/her for the dissatisfaction i had from singnet? i have frens working as CSOs n i noe their lives r tough, so i do understand ur point.
2ndly... i didnt tink that losing me (as a customer), they will lose all their other customers. if u read my 1st post again carefully, i stated i juz wanna let off some steam n share my experience wif the rest here. come on... it's singnet that we r talking abt, widely debatable. -
ahhhh trendz, perhaps u should go study marketing n understand how significant a single customer might be n how retaining a loyal customer of 13 yrs is easier than having a new customer n how much the returns will be.
let me share wif u how i signed up wif singnet in 1995, it was thru word-of-mouth. 1 of my frens signed up for singnet n said it was gd, thus the rest of my frens n me went to sign up too n we found the service was not bad back then n further "advertise" for singnet unknowingly. the number of subscribers from my side is not juz 1 or 2 customers mind u. n i'm very sure my grp is not the only grp "advertising" for singnet.
from wat i understand abt singnet, they have a very gd marketing programme in attracting new customers but not that fantastic abt retaining old customers.
yup i agree wif qianer, how many $10k customer can u get?
the bulk of singnet subscribers r the typical u n me, paying $50+ or $60+ per mth for the broadband speed. -
Singnet or Starhub it depends on your luck
I had been with Singnet since they launched their internet in 1993 or 1994
Then briefly I was attracted by Starhub and switched over and I had so much lag issues it's not funny
Back with Singnet and no complains -
Not happy, jump ship. More bandwidth for me.
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Complaint with style and ou might get free subscriptions....
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I feel that many local companies do not know how to retain their existing customers and are only "all-out" to get new ones.
It is only in recent times that i noticed the local credit card companies start to pay attention to what the others are doing and start offering "waiver" of annual fees to retain the customer.
This mental attitude is prevalent in all industries and the internet one is the same.
I am with singnet but i too "suffered" and yet I am relunctant to change to starhub as i had bad experience with the starhub mobile....
I think we consumers always on the losing end if we do not voice out and take action.
I support you! A small drop in the ocean contributes to the larger picture! -
Ya and worse is Singtel has absolutely no rewards program for its existing customer unlike starhub wher it at least has rewards point which you can use to redeem stuff.
So whether you are a 5 to 10 year cust or not makes no difference to Singnet. If not for starhub's expensive fees to lay the cables, i will have switch over to it long ago. -
excuse me sir I have to ask the following question:Originally posted by fioni:Ya and worse is Singtel has absolutely no rewards program for its existing customer unlike starhub wher it at least has rewards point which you can use to redeem stuff.
So whether you are a 5 to 10 year cust or not makes no difference to Singnet. If not for starhub's expensive fees to lay the cables, i will have switch over to it long ago.
you registered just to post that? (tm) -
maybe singnet really really disappointed him.....
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i was a singnet user since 2000 too, rewarding from them sucks lah.. i dun give a dam anyway.. at long at i download my stuffs and at the end of the day.. im satisfied.. who cares whether its singnet or starhub or whatever isp u have out there..
starhub throw us with lots of freebies... but if u calculate clear enuff.. all those freebies add up to ur bill.. part of it.. when 24 mths/ 36 mths reached.. u had by thn paid up the entire installment for ur so called freebies.. if customer kpkb.. worse case they just let u off. if u've finished a 24mths contract with singnet, they'll thn try to entertain u with freebies.. if its complaining cases.. they dun give a dam. so just go subscribe whatever hub .. and be happy at the end of the day! -
so far i use starhub ok leh
not much problem
only somtimes hte recontract freebies not
that attractive to me -
Erhmm I am new to this forum? Any problem with my registering if i want to post stuff? I was bored at work and stumble across hereOriginally posted by the.owl:excuse me sir I have to ask the following question:
you registered just to post that? (tm)
Btw its Mdm..thanks. -
omg wimmins on teh internets?? no wai!!!Originally posted by fioni:Erhmm I am new to this forum? Any problem with my registering if i want to post stuff? I was bored at work and stumble across here
Btw its Mdm..thanks. -
i understand that to retain one happy customer; would result in that particular customer to become 'a walking advertisement'; with glowing reviews. Thus by word-of-mouth; there would be more customers coming up.Originally posted by tetsumi:ahhhh trendz, perhaps u should go study marketing n understand how significant a single customer might be n how retaining a loyal customer of 13 yrs is easier than having a new customer n how much the returns will be.
let me share wif u how i signed up wif singnet in 1995, it was thru word-of-mouth. 1 of my frens signed up for singnet n said it was gd, thus the rest of my frens n me went to sign up too n we found the service was not bad back then n further "advertise" for singnet unknowingly. the number of subscribers from my side is not juz 1 or 2 customers mind u. n i'm very sure my grp is not the only grp "advertising" for singnet.
from wat i understand abt singnet, they have a very gd marketing programme in attracting new customers but not that fantastic abt retaining old customers.
yup i agree wif qianer, how many $10k customer can u get?
the bulk of singnet subscribers r the typical u n me, paying $50+ or $60+ per mth for the broadband speed.
But come to think again, there will always be 'good' and 'bad' customers.
and yeah - talk about Media Imperialism..
To use freebies to retain customers is an old-fashioned yet effective tactic.
To have credibility and reliability would also be the most upperhand tactic.
And to shed off one-time novelties; thus coming up with new and enhanced products would also be another tactic.
which would you adopt? which would customers fall for? the market is pretty much dominated by these two ISP/Telcos. And we're divided between them.
We would always have different people each complaininig, grumbling and whining about the products, after-sales service, etc - both from the 2 ISP lynchpins. If the company were to look into every major or minor problems and grouses, would they even have time to manage the whole damn company?
picture this.
fancy a small-time customer askin' for the CEO of a company just because there isn't any loyalty rewards for him; do you think the CEO would even give a sh*t about him? Who the hell does the small-time piece of trash think he is? Is his monthly expenditure of a mere 50-60 bucks worth all the hassle of rewarding him with a $500 free gift?
So, how much is loyalty worth in this modern evolutionary corporate world?
And we would also have different and ever-changing demographics. Anyway, half a slice of the pie doesn't mean you monopolise the whole damn market.
and as a chinese saying goes 'de chun jin chi' - i give you one inch, you want one foot. Now - spell GREED.
Lemme digress a lil'..
We consumers would never be satisfied. There's this insatiable appetite to get the most advantages for ourselves; and a perfectionist within ourselves that we expect things to go our way without any flaws. How ironic, considering how the real world works. -
starhub scks balls my tv the cable channels always fcking got problem give me those black n white dots thing and teeeee sound but i don know why my hbo n star movies don have. my fren tell me because those 2 are "premier" channels so they don dare distrupt
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hmm i only know singnet sux and starhub maxonline is better imo.
lazy to elaborate just giving my opinion -
Singnet is Singtel,which is owned by the Goverment.Naturally all this no frill-ness.
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I once owed Singnet 6 months payment...
Keep sending mail to remind (ever since the 2nd month of me not paying on time) me to pay or they will have to terminate their services...blah blah blah...
6 months later, I go pay up and request to terminate... -
Welcome to the forum. I believe every forumite except for one person it seems had to start somewhere, from some thread and make his/her first post.Originally posted by fioni:Erhmm I am new to this forum? Any problem with my registering if i want to post stuff? I was bored at work and stumble across here
Btw its Mdm..thanks.
Enjoy your stay.
ps: S's are everywhere. Don't mind it. -
later in the end, its really the postman who delivered the bill wrongly