They write to the papers saying...
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aiyo..
you scared items spoiled, thats what warranty are for. if you buy then test spoil, at least you got witness say it was already spoilt when u paid for it.. -
nopeOriginally posted by jondizzle foshizzle:Your post meant that you have some crazy notion that shops are trying to cheat you out of your money by selling you faulty products and that the only way you can protect yourself from such con artists is to test products out before buying
wrong
dont know why u bother replying to my post anyway -
lol ok then what does your post mean?Originally posted by laurence82:nope
wrong
dont know why u bother replying to my post anyway -
Originally posted by beggarchief:
After a few posts i found came to the conclusion that there is no point in arguing with an autistic person.......
[b]PLS LAH, YOU GOT A VERY VERY WRONG MENTALITY. U THE TYPE THAT CARRY THE BALLS AND SCARE OF REPUTABLE COMPANIES AND LOOK DOWN ON OTHER COMPANIES.
TESTING BEFORE PAYMENT IS A REASONALY REQUEST, AND THIS IS PRACTISE IN MANY STORES. WHY SUCH A REPUTABLE COMPANY REFUSES TO OBLIGH?
AS SAID, IF YOUR COMPANY POLICY IS SUCH, BEGGAR ALSO HAS POLICY OF NOT BUYING FROM SUCH COMPANY.
IF YOU THINK THAT THERE IS NO DEFECTS IN SONY PRODUCTS, THEN YOU ARE THE SERIOUSLY WRONG
[/b]
REASONABLE YOU SAY? OBLIGATION YOU SAY?
DEFECTS ARE DEFECTS......WARRANTY IS WARRANTY........
IF YOU GO ELSEWHERE TO BUY PSP CHANCES ARE YOUR WARRANTY IS ONLY WITH THE SHOP AND 80% THEY WILL CHARGE YOU FOR SERVICES.......
I THINK YOUR BRAIN GOT DEFECT WAN -
beggarchief has the same style as Devilplot O_o
both of them type in caps, say complete nonsense and expect that everybody will realise that everyone else is wrong and only they are right! -
I had an easier time testing equipment before purchase abroad than here. Enough said man.
To place where I'm coming from, I have also helped run a distributor's showroom for Da-lite projection screens and custom home theatre solutions in Brunei and we have a policy to allow for testing of projectors prior to payment. -
ONE F_CKING THING SINGAPOREANS MUST UNDERSTAND IS, SOME OF YOU ARE HARD TO DEAL WITH (although i'm a s'porean myself)
WILL IT KILL YOU TO BE POLITE?
WITH A SMILE, A THANK YOU KIND GESTURES?
not that we, dealing with customers are biased sh_t or anything else.
If you are being much less of a hassle/troublesome/ (i cant fidn any more words to describe you b*tches) , we'll me more glad to serve you too!
MOST of the angmohs are friendlier by far a lot i must say
Like the old saying goes, Do not do unto others what you don't want others to do unto you -
Well if I am not mistaken the understanding is that upon payment of product, they would test the product immediately and exchange if there is defect. Most stores should have a 1 to 1 exchange policy for within 7 days of purchase? I dun suppose anyone would want to purchase something that had been opened before?
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i don't find anything wrong abt testing after purchasing , since you can always change for a brand new set if there is anything wrong. For demo , they can always demo it with the display set.And its sony we are talking about here . not some conman shops in sim lim. Im a promoter b4 , and i understand how unreasonable some customers can be.
And not all ang mohs are that good like how u guys here described them. -
As a customer myself, i definitely will not accept a product that has been opened and tested by a previous customer before. I paid for a new product and i expect a new product, so i do not support the idea of testing the product before payment.
The thing about making the payment first is to prevent some ugly customers who refuse to buy after testing the product, even if the product is working fine. And what happens after that? You can say re-pack the product, but if you are the next customer, would you pay for a product has has been re-packed? I won't.
This case is simple. Customer pays for the product he wants. He has the option to test the product on the spot and if there are any faults, he will and should get a new replacement on the spot. No questions asked. And even if he decides to test it at home, he still has the right to exchange for another set if the set that he bought home is faulty. Simple as that. Fullstop. -
Many time sales people treat customer like idiots. They only look at the outlook of a person and $$ come first, and if u blurr blurr u will kanna con. For service, they can keep u in the waiting list or even forget about u, unless u make noise.
They really deserve a wakeup call. Everywhere u c this kind of service. 1 word "fcukup service" -
lol beggar , you must be really a beggar with n jobs , first , i totally agree with TS , i am a cashier myself and i encountered many unresonable people , like for me in my case , customer always wants big big plastic bag when they buy small small things which only cost a few cents , and a small plastic bag will do , but they tend to be budget , wants the big plastic bag to go home and throw their rubbish in , for godness sake , we pay money for the plastic bag , and giving it free to customer cos of good service , but customer are abusing our good service to them by keep asking for bigger plastic bag. And once u refuse , they will blast u like there is no tml , they don't know what is business. And for TS case , i share the same sentiment as you , that guy is unreasonable , Things should be paid first before being tested. That's the company policy and customer should adhere by it. If you aren't happy about it , you can always change store , everyone have a choice. Yes and opening a product , you don't expect the next person to buy it , as it is unfair to that person. We tried to give local people good services , but what about this aunties and uncles doing? abusing it? and still wanna write to the papers about our bad services. I don't deny that there are really some stores or shop that give bad service , but customer first have to be reasonable first. And we do our job , and if you as a customer is being reasonable , and the salesman or salesgal is giving bad service then so be it , just leave the store and don't buy any product from them , and that's = No profit for them. logic?Originally posted by beggarchief:FELLOW FORUMITES, LISTEN TO BEGGAR'S ADVICE.
TEST THE PRODUCT FIRST AND ONLY WHEN YOU ARE SATISIFED OF THE PRODUCT, THEN PAY.
MONEY PAID IS HARD TO GET BACK.
DONT BUY FROM STORE WHICH HAS SUCH EAT PEOPLE POLICY. -
if the main point is is about not knowing how the product works and wants TS to test it, isn't there a Tester or something? Once the customer knows how the thing works and functions, purchase the product THAN test see if product working lor.
i mean seriously this is a simple logic. unless you tell me that the product TS was selling no Tester than TS don't want demo to the customer how it works before payment, like this i also sure will kp one. buy liao, test already don't like it how? cannot refund for money right?
i believe we all encounter shit la. this is life. sometimes when we put ourselves in the other party's shoes, sometimes they angry can understand one. keep on thinking about yourself being right just because they shouted at you first doesn't mean you're right ok.
lemme take the plastic bag one as an example. no offence kae
aunty requests for plastic bag. their mentality is, they purchase smth, plastic bag = free. so why can't ask for more right? furthermore we don't pay for the plastic bags, company does. so why don't give them? i mean not as though you have a supervisor standby your counter 24/7 to watch you giving out plastic bags. if don't have already than get new ones lor. unless you tell me your company only has limited big plastic bags daily. than you don't want issue than another thing liao.
sometimes not the customer unreasonable or the sales person unreasonable. sometimes customer just want things to go their way since they are the ones paying for the goods afterall.
sometimes the sales person can't give what the customer wants due to company policy also. LL suck thumb. -
You're very stubborn, your colleague is more flexible and adaptive to the situation.Originally posted by Azurewind:I refused to test the product, he asked why and was kindly referred to my boss. To which I don't know what words were exchanged. He came back, asking to check again, this time raising his voice towards me. At this point of time, my mind is registering: "What the f**k?! Did I offend this son of a b*tch?" He repeatedly raised his voice to demand the product to be tested, and demand that I do not start on the written receipt.
Concurrently, my colleague seeing this happen, told me to void the receipt. I didn't. I replied to the customer, albeit in a loud manner, that I'd test the product while his friend, said blatantly: "They just want your money"
With all due respect, this product which he have opened without my acknowledgment, is a sign of disrespect not only to me, but to our shop. Should he as an ADULT whos is in his late forties to mid fifties be tainting the new product with his fingerprints without paying for it, be doing? This mind you, is a LOCAL customer. Already taking advantage of me being younger is not enough, raising his voice is over the God damned line.
I also won't pay for the product until I tested it and all the shops I've been to allows testing before payment. So I don't understand why you're so stubborn.
Now, stop whining! -
Seriously I don't think Singapore customer service deserve any compliment at all. imagine i go sentosa I buy for my stuff And all i want is a farking receipt and they took like 4hrs to get a receipt out. Seriously, I was smiling all the way until i get so pissed. You tell me? How do i smile when all this service provider are like retard? Seriously I myself is in service line. Customer wanna test? Sure why not? I will open it gentlely and make sure the stuff is intact simple as that. Policy is policy human are flexible. You see warranty is something most ppl don't wish to claim unless you have great service like dell or HP. Imagine the pain to wait for the service line when you get faulty items. Seriously, I sometimes do agree that some customers are fark up but a smile at a person should will receive a smile back. We should constantly look in the mirror ourselves instead of always critizing others. We are all Singaporean. Don't we deserve better serve from our fellow men? I have been working in USA and studying in Australia currently. There are fark up one and lousy one. But the only thing i can say is that i will automatically smile when i see them smile. So as a service provide do your part first. Don't think that ang mo money is much bigger then us Singapore. We all deserve what we have for customer service. Ang mo also got kiasu one please. I guess not a lot of ppl when to oversea to stay. Only those who stay there long enough will understand. But overall angmo customer service is much better then Singapore. So SMILE MORE!!!!
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agreed. maybe we have this, "don't smile at strangers" mentality instilled in us from young by our parents. asian cultureOriginally posted by raymond_sianz:Seriously I don't think Singapore customer service deserve any compliment at all. imagine i go sentosa I buy for my stuff And all i want is a farking receipt and they took like 4hrs to get a receipt out. Seriously, I was smiling all the way until i get so pissed. You tell me? How do i smile when all this service provider are like retard? Seriously I myself is in service line. Customer wanna test? Sure why not? I will open it gentlely and make sure the stuff is intact simple as that. Policy is policy human are flexible. You see warranty is something most ppl don't wish to claim unless you have great service like dell or HP. Imagine the pain to wait for the service line when you get faulty items. Seriously, I sometimes do agree that some customers are fark up but a smile at a person should will receive a smile back. We should constantly look in the mirror ourselves instead of always critizing others. We are all Singaporean. Don't we deserve better serve from our fellow men? I have been working in USA and studying in Australia currently. There are fark up one and lousy one. But the only thing i can say is that i will automatically smile when i see them smile. So as a service provide do your part first. Don't think that ang mo money is much bigger then us Singapore. We all deserve what we have for customer service. Ang mo also got kiasu one please. I guess not a lot of ppl when to oversea to stay. Only those who stay there long enough will understand. But overall angmo customer service is much better then Singapore. So SMILE MORE!!!!
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Asian culture not smiling??? well, the land of a thousand smiles will be crying to hear this.Originally posted by Chris1988:agreed. maybe we have this, "don't smile at strangers" mentality instilled in us from young by our parents. asian culture
Anyway, as a local gal, we do get good service from our local salesmen in Singapore. I would rather be served by a man than by my own gender, that is because local men have a weakness with gal, for me, the psychology of getting the best services and good prices, is to go alone, wears abit low on top and high on the below and u are sure to get a wide smile. -
I do not disagree that foreigners/tourists/guests are served better, and especially the Ang Mo, to a sale person, he/she protrayed them as potential buyers with certain purchasing power without an indept knowledge of our markets. Also, we do, as a country wanted to show good services to others.
Same goes to us when we visit or tour other countries, we might have certain bad experiences, but mostly we are serve well as we are foreign to them and for them, it mean money coming in. Their locals seldom shop at places where tourist roam, as they can get a much lower local prices in their neighbourhood.
As local living locally here, we should therefore purchase our goods in our neighbourhood rather than some high class place where it is mostly cater for foreigners who doesn't know the existence of cheaper goods out of town.
Today, there are a lots of shopping points and centres opening up in satelite towns around singapore to cater for local. Unless necessary, you do not have to go shopping at orchard or some high class lanes and places, for those places, i only do window shopping. -
Originally posted by beggarchief:
First, I guess sony have warranty/guarantee on their goods, we can alway seek for exchange within the warranty period.
[b]PLS LAH, YOU GOT A VERY VERY WRONG MENTALITY. U THE TYPE THAT CARRY THE BALLS AND SCARE OF REPUTABLE COMPANIES AND LOOK DOWN ON OTHER COMPANIES.
TESTING BEFORE PAYMENT IS A REASONALY REQUEST, AND THIS IS PRACTISE IN MANY STORES. WHY SUCH A REPUTABLE COMPANY REFUSES TO OBLIGH?
AS SAID, IF YOUR COMPANY POLICY IS SUCH, BEGGAR ALSO HAS POLICY OF NOT BUYING FROM SUCH COMPANY.
IF YOU THINK THAT THERE IS NO DEFECTS IN SONY PRODUCTS, THEN YOU ARE THE SERIOUSLY WRONG
[/b]
Secondly, sony have lost alot of it market to other brands, especially the korean ones, and most of my sony products are also made in China, so in general, they are not the special one around anymore. -
TS should stop carrying angmo balls...Period.
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Originally posted by Chris1988:
LOL.....Like i said this is SONY we are talking about......they got full range of their laptops and computers there for you to see and test
if the main point is is about not knowing how the product works and wants TS to test it, isn't there a [b]Tester or something? Once the customer knows how the thing works and functions, purchase the product THAN test see if product working lor.
i mean seriously this is a simple logic. unless you tell me that the product TS was selling no Tester than TS don't want demo to the customer how it works before payment, like this i also sure will kp one. buy liao, test already don't like it how? cannot refund for money right?
i believe we all encounter shit la. this is life. sometimes when we put ourselves in the other party's shoes, sometimes they angry can understand one. keep on thinking about yourself being right just because they shouted at you first doesn't mean you're right ok.
lemme take the plastic bag one as an example. no offence kae
aunty requests for plastic bag. their mentality is, they purchase smth, plastic bag = free. so why can't ask for more right? furthermore we don't pay for the plastic bags, company does. so why don't give them? i mean not as though you have a supervisor standby your counter 24/7 to watch you giving out plastic bags. if don't have already than get new ones lor. unless you tell me your company only has limited big plastic bags daily. than you don't want issue than another thing liao.
sometimes not the customer unreasonable or the sales person unreasonable. sometimes customer just want things to go their way since they are the ones paying for the goods afterall.
sometimes the sales person can't give what the customer wants due to company policy also. LL suck thumb.[/b] -
2 issues here
1. are angmo consumers bigger fXXX than locals?
2. company policy towards testing of products
1.debatable
2.the consumer is always right....and u r in sales...
if in doubt, refer upstairs
i noe this sounds dumb, but if u dun wanna get into trouble, tt's e way, dude
just my 2 cents, worth, gst not included -
First.
Sony products come with warranty.
Sony is a reputatable brand, unlike some China brand that you have unheard of.
If the product is spoilt, the man could, just at his convenience, or ask some of his motherfucking friends to do it.
If the product is not paid by you by any means, it is NOT yours.
So why should your filthy hands taint the good product ?
IMO, the man was a bloody customer. In this modern age, customer is always correct policy fails to stand. -
1.1: You could say that caucasians are usually more polite than locals......Originally posted by NYPD^blue:2 issues here
1. are angmo consumers bigger fXXX than locals?
2. company policy towards testing of products
1.debatable
2.the consumer is always right....and u r in sales...
if in doubt, refer upstairs
i noe this sounds dumb, but if u dun wanna get into trouble, tt's e way, dude
just my 2 cents, worth, gst not included
Reason being is locals are thought the word KIASU.......
But then again we cannot refer this to all locals........perhaps it would be more suitable if we differentiate the ang mohs with the local adults........
1.2:Sony is a reputable company......It is not like Big Apple in China which sells fake ipod looking exactly like a real ipod including logos and stuffs.......
Sony has took the time and effort to display their range of computers, cameras for you to test.......if you think you like it you buy it.......
You do not have the right to tell them wot to do to their stuffs.....becoz it belongs to them if you havent pay for it........
2.1: I dun understand
2.2:The customer is not always right.......Sony dun need a f**king customer to live up to their standards coz there are millions more out there that support them........ -
warrently cum lan?Originally posted by beggarchief:FELLOW FORUMITES, LISTEN TO BEGGAR'S ADVICE.
TEST THE PRODUCT FIRST AND ONLY WHEN YOU ARE SATISIFED OF THE PRODUCT, THEN PAY.
MONEY PAID IS HARD TO GET BACK.
DONT BUY FROM STORE WHICH HAS SUCH EAT PEOPLE POLICY.