Nasty SalesPerson at SingNet
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Originally posted by the_fallen:
how you find it?
after looking at it..
still disappointed at what i saw..
nonetheless thanks..
it's email is only directed for the following 3 and not for Mio Related.
They have Mio FAQs, but i wonder why they didn't delicate email add to specifically cater for Mio since it's currently the highest no of customers in Local Market for Singnet. My Singtel on the other hand is dropping drastically as more are converting to Mio. Such is what I read from newspapers some months back.
I'll try and give it a shot. Thanks for your help :)
you were so sure of yourself earlier that you were right, from no feedback email, to singnet cso were in the wrong, to your mum being lied to, to your knowledge of what is customer service, gems, why this should be this way, that should not be that way.
Now you're proven at least one thing u assume/judge/what u think should be, is wrong. You sound to me you're the kind who reads alot and think u know alot of things, then talk this talk that talk till cow come home. But I'm judging. I dunno u.
The point is, if I'm that singnet sales person, I'll be laughing my guts out reading what you had written. I tried to empathise with ur mum's situtation, but after reading what u wrote, i just can't help it. If you really have 6 years full time experience in service industry, I'm sure u understand what i meant.
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If the situation is really that way, you can proceed to complain at the outlet. I know I will do that.
Anyway, there will be good deeds but rarely commented... I also agreed that I wrote more complaint letters than compliment letters...
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Originally posted by caleb_chiang:
If the situation is really that way, you can proceed to complain at the outlet. I know I will do that.
Anyway, there will be good deeds but rarely commented... I also agreed that I wrote more complaint letters than compliment letters...
writing compliment letters to the company will only work in the short term and it will be forgotten soon after..
however it's different if you're doing a biz whereby you can display ur testimonials etc ...
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Looks like Singnet/singtel makes nastiness their top priority to serve customers. Me spoke to a few customer service staff politely and these ill mannered staff were so rude. One menopause young chap shouted at me when I asked him question politely.
