Reasons for bad service standard in sg
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this kind of ka na lan service never comprain steal laugh liaoz, still have the cheek to ask for tips??!Originally posted by Gazelle:most customers dont pay tips.
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May be your standard of service to you is good, but to the customers it is still not up to standardOriginally posted by Prophecy_Master:Reasons for bad service standard in sg.
Unappreciative of the server. As I am working I serve my customer with passion I try my best to make each customer feel welcomed and make their stay enjoyable . But all the effort I canÂ’t even get a thank u. those ppl simply take it as a must to give them gd service, they deserve it . So it greatly discourages severs to give gd service, since there will be no difference between gd and bad service because we are treated the same manner . This is a mindset very common in this industry. My point is to point out if u want gd services be appreciative , a simple thanks or smile means a lot to the servers. Cause it implies that our effort are being recognized, and it will worth all the work.
P.S: donÂ’t flame me I am just pointing out something I felt. I had seen some of the worst ppl treating servers like their dogs.
And yet many ppl complain service standard in Singapore is dropping. It take 2 hands to clap 2 fingers to snap 
get wad i mean ?
. You should instead of complaining , try harder. -
guess it is a chicken and egg situation here. money not enough = bad service??Originally posted by oldbreadstinks:tips ? as a singaporean, i don't normally tip here
but whenever i go overseas i try to tip as often as possible if the service is acceptable, don't have to be too good,in singapore after seeing the service charge i just don't feel likg tipping liao -
i comfirm got say thanks at them one
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singaporeans got 2 type.
first type is dunno but like to act smart
second type is dunno, like to ask
when the first type becomes a customer, like for example in cafe cartel, they dunno how to use the self-order pad and don't wanna ask. any how write , ask the waiter to take their order and when we teach them nicely they sae wad wad kind of service is this, order we take ourself blah blah blah. (fark sia they cannot get off the stage use bad service as excuse)
when the second type is very cute one. they will ask u very nicely for things. "can i have a set of fork and spoon" " can u give me 2 wadever" but they do it so often that it make us the runners really run. but still ok lar i mean since u ask me nicely i bring to u lor. 2 way traffic.
the rare-est type is the friendy and smart type. they know wad to do and wad not to. i have encounter them b4 they are very nice ppl around 25-35. they like to joke with the runners chat with us. -
that time watched on tv... those crossfire show...Originally posted by Prophecy_Master:Reasons for bad service standard in sg.
Unappreciative of the server. As I am working I serve my customer with passion I try my best to make each customer feel welcomed and make their stay enjoyable . But all the effort I canÂ’t even get a thank u. those ppl simply take it as a must to give them gd service, they deserve it . So it greatly discourages severs to give gd service, since there will be no difference between gd and bad service because we are treated the same manner . This is a mindset very common in this industry. My point is to point out if u want gd services be appreciative , a simple thanks or smile means a lot to the servers. Cause it implies that our effort are being recognized, and it will worth all the work.
P.S: donÂ’t flame me I am just pointing out something I felt. I had seen some of the worst ppl treating servers like their dogs. And yet many ppl complain service standard in Singapore is dropping. It take 2 hands to clap 2 fingers to snap get wad i mean ?
they were discussing on the service standards in sg too...
one of the guests said that, as a service staff, u shldn't be expecting the customers to be nice to u, then u give them good service... u shld always provide good service regardless of how the customers behave... -
Correct. That is their Jobs and *gasp* you are supposed tp dp your job. --> Service staff, I know this might a a revelation to some, but please do not be too shocked. Deep breaths, etc.Originally posted by ah goon:that time watched on tv... those crossfire show...
they were discussing on the service standards in sg too...
one of the guests said that, as a service staff, u shldn't be expecting the customers to be nice to u, then u give them good service... u shld always provide good service regardless of how the customers behave... -
never use your wet table-cloth to whip his Lj face?Originally posted by Prophecy_Master:I have met a customer, when I was clearing his plate, he threw a ball of tissue on the plate. And the sauce was on my shirt and apron. He didnÂ’t even say sry or wad. And he did it in front of his frds like so proud that he was so rude to me . He smile at me and that smile of his really make me feel like throwing the plates on his face follow by a suplex and a choke slam . This is just one out of the many. But thank god I was able to hold my cool and walk off.
And one thing , have u ppl notice that the customers giving us trouble is mostly male ? Well for my case it is male guys with their g/f trying to be in charge.
*piak piak piak*
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i thought when u apply for a service job, the basic prerequisite is always "committed to providing good custmer service"
how did all these people even get through the interviews?
Is there something with the employers' standard? Even if they wayang through the interview, the boss should monitor each employees' performance. this is wat every boss should do. -
dude there is a limit. we, the servers are also ppl . i dare u to insult 1 server scold him of his parents his who ever. lets say if u scold himOriginally posted by Vel Vel:i thought when u apply for a service job, the basic prerequisite is always "committed to providing good custmer service"
how did all these people even get through the interviews?
Is there something with the employers' standard? Even if they wayang through the interview, the boss should monitor each employees' performance. this is wat every boss should do.
"your mom is a b!tch"
given that customers are always right
he should reply
"yeah my mom is a b!tch"
see wad i mean ? -
frankly the behaviour of singaporeans are worst than you can imagine. i have encountered super nasty ones before.
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You're being absurd. You know that don't you.Originally posted by Prophecy_Master:dude there is a limit. we, the servers are also ppl . i dare u to insult 1 server scold him of his parents his who ever. lets say if u scold him
"your mom is a b!tch"
given that customers are always right
he should reply
"yeah my mom is a b!tch"
see wad i mean ? -
The answer is recruitment practices in Singapore is very primitive.Originally posted by Vel Vel:i thought when u apply for a service job, the basic prerequisite is always "committed to providing good custmer service"
how did all these people even get through the interviews?
Is there something with the employers' standard? Even if they wayang through the interview, the boss should monitor each employees' performance. this is wat every boss should do. -
The service industry demands long hours and offers poor pay. Locals are therefore not prepared to stay long, denying this sector the experienced hands they need.
Most of us also don't see service as a long term career goal as there is very little incentive or attractive benefits.
I worked as a waiter once back in 1997 and had my fair share of run-ins with rude and uncouth locals along with the standard tourist crowds. One thing i noted that all 99% of my colleagues were malaysians and didn't speak good english, a major hindrance in the line of work. And few (if any) locals wanted the job.
The truth is, many of us (including prominent ministers) demand better standards in our service sector but have no idea how to go about achieving it. -
oh god i can't agree more with u. yes our pay sux. we get paid so little per month and yet we do so much work. we even need to work on week ends and ph. for all the sacrifices we made we only ask to be appreciated is that too much ?Originally posted by BillyBong:The service industry demands long hours and offers poor pay. Locals are therefore not prepared to stay long, denying this sector the experienced hands they need.
Most of us also don't see service as a long term career goal as there is very little incentive or attractive benefits.
I worked as a waiter once back in 1997 and had my fair share of run-ins with rude and uncouth locals along with the standard tourist crowds. One thing i noted that all 99% of my colleagues were malaysians and didn't speak good english, a major hindrance in the line of work. And few (if any) locals wanted the job.
The truth is, many of us (including prominent ministers) demand better standards in our service sector but have no idea how to go about achieving it.
if sth is not done to the service industry i am very sure the standards are gonna drop faster. -
i have seen customer slapping salesgirl in singapore.
unbelievable right? -
no i am not. i have being insulted by many not 1 or 2 customers. i am sure there are plenty of ppl that are in the same shoes as me. they have scold fark , idiot,stupid, and some other languages. the reason why they insult us ? because we sent wrong orders run the wrong meal or just asking them to wait for a while also cannot.Originally posted by lwflee:You're being absurd. You know that don't you.
i am really not bs-ing here. it made me feel that being in this line is worst than being a dog. but i never gave up i contiune to give the best service i can cause i am not a quiter. i am only pointing out how we are being treated by others. -
limit to what? who is saying that we are expecting service crew to stand there and smile and let people insult? Is this what people expect of service crew? I dun think u are suitable to be in this line, u dun even have any idea what your job requires u of.Originally posted by Prophecy_Master:dude there is a limit. we, the servers are also ppl . i dare u to insult 1 server scold him of his parents his who ever. lets say if u scold him
"your mom is a b!tch"
given that customers are always right
he should reply
"yeah my mom is a b!tch"
see wad i mean ?
Oh ya btw. people who scold someone else's mum are morons. the whole world knows that. Are u sure u are replying smart by saying "yeah my mum is a bi tch"?? -
he is just giving an example of what people perceives to be good customer service as in 'customer is already right no matter how ridiculous'.Originally posted by Vel Vel:limit to what? who is saying that we are expecting service crew to stand there and smile and let people insult? Is this what people expect of service crew? I dun think u are suitable to be in this line, u dun even have any idea what your job requires u of.
Oh ya btw. people who scold someone else's mum are morons. the whole world knows that. Are u sure u are replying smart by saying "yeah my mum is a bi tch"?? -
yeah i understand his point. but i feel he dun have to be so upset over customers with lousy attitude. they are not everywhere.Originally posted by dragg:he is just giving an example of what people perceives to be good customer service as in 'customer is already right no matter how ridiculous'.
and i dun agree with the statement that "customers are always right " either.
One sells things/service, one buys things/service. So we are both traders. so it is necessary to show mutual respect for each other in order for more future trades. .. -
i have a few years experience in the service line, a decade ago. frankly you have to be really in the retail or front line service to really understand.Originally posted by Vel Vel:yeah i understand his point. but i feel he dun have to be so upset over customers with lousy attitude. they are not everywhere.
and i dun agree with the statement that "customers are always right " either.
One sells things/service, one buys things/service. So we are both traders. so it is necessary to show mutual respect for each other in order for more future trades. ..
many singaporeans are ridiculous. i can understand their frustration. and to say it frankly, they are really everywhere!! -
because customers not beautiful not handsome
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so how can singapore rise it's standards ? impossible ?
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must respect others
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Yes it is. I am not there to appreciate you. You, however, are there to provide good service.Originally posted by Prophecy_Master:oh god i can't agree more with u. yes our pay sux. we get paid so little per month and yet we do so much work. we even need to work on week ends and ph. for all the sacrifices we made we only ask to be appreciated is that too much ? if sth is not done to the service industry i am very sure the standards are gonna drop faster.
Too much work, too little pay, leave please.
Our service standards will improve when jobs become harder to come by, and when the employers realize that it is an employers' market and screen candidates accordingly.
Its not a job for everyone. Certainly not for most hormonally imbalanced 16 year olds fresh out of secondary school and waiting to go to polytechnic.