Reasons for bad service standard in sg
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Nobody says you have to tolerate abusive language or behaviour. It is absurd to post such a rhetorical qn in the context of this discussion.Originally posted by Prophecy_Master:no i am not. i have being insulted by many not 1 or 2 customers. i am sure there are plenty of ppl that are in the same shoes as me. they have scold fark , idiot,stupid, and some other languages. the reason why they insult us ? because we sent wrong orders run the wrong meal or just asking them to wait for a while also cannot.
i am really not bs-ing here.
it made me feel that being in this line is worst than being a dog. but i never gave up i contiune to give the best service i can cause i am not a quiter. i am only pointing out how we are being treated by others. -
that is why the service sector cannot find people.Originally posted by lwflee:Yes it is. I am not there to appreciate you. You, however, are there to provide good service.
Too much work, too little pay, leave please.
Our service standards will improve when jobs become harder to come by, and when the employers realize that it is an employers' market and screen candidates accordingly.
Its not a job for everyone. Certainly not for most hormonally imbalanced 16 year olds fresh out of secondary school and waiting to go to polytechnic.
frankly i cannot agree with what you posted. -
Maybe they are influent in English or Chinese, so they can't understand what they are talking.Originally posted by dragg:that is why the service sector cannot find people.
frankly i cannot agree with what you posted. -
obviously.
without the teenagers and foreigners we will all be self serving in the eateries, including restaurants.
for those who love to complain about service please go take up 1 month part-time and share with us your experience. -
a feedback to the service is better to improve the standard & qualty.Originally posted by dragg:obviously.
without the teenagers and foreigners we will all be self serving in the eateries, including restaurants.
for those who love to complain about service please go take up 1 month part-time and share with us your experience. -
the problem lies with the salary and the perception of the job. it is essential to have pride in everything we do.
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That is why most local customers/patrons have their salary and have the perception that they are gods.Originally posted by dragg:the problem lies with the salary and the perception of the job. it is essential to have pride in everything we do. -
Increasing its productivity plays a role at work.Originally posted by dragg:the problem lies with the salary and the perception of the job. it is essential to have pride in everything we do. -
it is easy for you to say. at your workplace what will you do if your customer abuses you?Originally posted by lwflee:Nobody says you have to tolerate abusive language or behaviour. It is absurd to post such a rhetorical qn in the context of this discussion. -
for me, I will complain to boss or manager.Originally posted by dragg:it is easy for you to say. at your workplace what will you do if your customer abuses you? -
thing is, overseas i don't think they expected me to tip at all(didn't see anyone else tipping, and my friends thought i was silly to do so), and there's no service charge on top of that , since the bill's relatively cheap i see no harm in tippingOriginally posted by Gazelle:guess it is a chicken and egg situation here. money not enough = bad service??
over here in sg, i get charged more for service charges , and the service is still crap
one thing i noticed is , in singapore they don't care how much they're paying, most singaporeans expect to have their every wishes obeyed, even for absurd demands
demands not met means "where's the manager?"
not sure where you visited, but where i work, the moment the customer comes in we have to follow, to make sure the customer knows we are there for them if they need anythingOriginally posted by Aveme:well i am not sure if this constitute bad service,but over passionate service staff are a major turn off too.
Eg staff that follow you step by step around once you step into the store,asking can i help you and then keep monitoring you,if they see you picking up anything,they will rush up and try to say nice stuff about the item you picked up or staff who rush customers into making a choice about which item to purchase.
and another important reason, to make sure the person who comes in doesn't go out with something without paying -
complain to your own boss or the customer's boss?Originally posted by Apex-LW'21:for me, I will complain to boss or manager. -
don't tolerateOriginally posted by lwflee:Nobody says you have to tolerate abusive language or behaviour. It is absurd to post such a rhetorical qn in the context of this discussion.
u have no ideal wad i am trying to say here. -
ya then the manager will help u out if he is understanding.Originally posted by Apex-LW'21:for me, I will complain to boss or manager.
if the manger is a screw up , then god bless u.
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To my own boss, of course! The boss will later settle the problem on how to improve the service standard towards customers.Originally posted by dragg:complain to your own boss or the customer's boss? -
i have never met or heard of an understanding manager. most, if not all dont want any trouble.Originally posted by Prophecy_Master:ya then the manager will help u out if he is understanding.
if the manger is a screw up , then god bless u.
anyway i have once encountered a customer who has to wait for his orders to be packed. he turned nasty and said in hokkien "kan ni na wa a lan jiao suay ki ya?" (my cock is small is it?) he yelled said this from the moment he stepped in until he left.
nobody in the company dare say anything. frankly i have the urge to beat him up there and then.
how do you deal with people like that? talk to your boss or his boss? i can surely tell you nobody cares.
and i have seen and encountered singaporeans that are much worst. -
If it concerns me, as in I am the manager, I will give him his $5 back and tell him to leave, else I call the cops. HP nowadays can video somemore.Originally posted by dragg:i have never met or heard of an understanding manager. most, if not all dont want any trouble.
anyway i have once encountered a customer who has to wait for his orders to be packed. he turned nasty and said in hokkien "kan ni na wa a lan jiao suay ki ya?" (my cock is small is it?) he yelled said this from the moment he stepped in until he left.
nobody in the company dare say anything. frankly i have the urge to beat him up there and then.
how do you deal with people like that? talk to your boss or his boss? i can surely tell you nobody cares.
and i have seen and encountered singaporeans that are much worst.
If i am a lowly subordinate, then i defer to my manager. Manager diam diam I either show the arsehole that he is not the only one who knows how to swear, or (if he is gorrilla sized or looks like he has alot of 'brothers') take it on the chin and when it is over ask the manager why the fcuk he never do anything (unless of course he is gorrilla sized, etc etc), else i Would leave the company and contemplate making a complain to MoM (or is it MoL?).
Shit happens. Anyway facing one (or even a couple) of such customers is still no excuse to providing abysmal service because then you are not doing what you are being paid to do. I realize not many agree with me but I have strong views on people who cannot demonstrate even basic responsiblity. -
Yes.never let abusive customers walk all over you.Originally posted by lwflee:If it concerns me, as in I am the manager, I will give him his $5 back and tell him to leave, else I call the cops. HP nowadays can video somemore. -
i agree but it is kinda hard, if u are not the person in power.Originally posted by LazerLordz:Yes.never let abusive customers walk all over you.
for lowly servers like me we can only smile and say sorry.
so wad is wrong with some of those singaporeans ?
education has gone to waste ? -
This is problem if manager refused to care, the staff started to feel angry n will leave. This customer scolded vulgard language for what reason?Originally posted by dragg:i have never met or heard of an understanding manager. most, if not all dont want any trouble.
anyway i have once encountered a customer who has to wait for his orders to be packed. he turned nasty and said in hokkien "kan ni na wa a lan jiao suay ki ya?" (my cock is small is it?) he yelled said this from the moment he stepped in until he left.
nobody in the company dare say anything. frankly i have the urge to beat him up there and then.
how do you deal with people like that? talk to your boss or his boss? i can surely tell you nobody cares.
and i have seen and encountered singaporeans that are much worst. -
just because he has to wait for his orders.
not in retail or eateries. -
it is easy for you to say. i presume you dont earn $1000 odd and have to take all kinds of shIt from people.Originally posted by lwflee:If it concerns me, as in I am the manager, I will give him his $5 back and tell him to leave, else I call the cops. HP nowadays can video somemore.
If i am a lowly subordinate, then i defer to my manager. Manager diam diam I either show the arsehole that he is not the only one who knows how to swear, or (if he is gorrilla sized or looks like he has alot of 'brothers') take it on the chin and when it is over ask the manager why the fcuk he never do anything (unless of course he is gorrilla sized, etc etc), else i Would leave the company and contemplate making a complain to MoM (or is it MoL?).
Shit happens. Anyway facing one (or even a couple) of such customers is still no excuse to providing abysmal service because then you are not doing what you are being paid to do. I realize not many agree with me but I have strong views on people who cannot demonstrate even basic responsiblity. -
I happened to hear of a case this customer made an appointment to meet a customer service officer to settle thing. When he arrived at the place, theOriginally posted by lwflee:If it concerns me, as in I am the manager, I will give him his $5 back and tell him to leave, else I call the cops. HP nowadays can video somemore.
If i am a lowly subordinate, then i defer to my manager. Manager diam diam I either show the arsehole that he is not the only one who knows how to swear, or (if he is gorrilla sized or looks like he has alot of 'brothers') take it on the chin and when it is over ask the manager why the fcuk he never do anything (unless of course he is gorrilla sized, etc etc), else i Would leave the company and contemplate making a complain to MoM (or is it MoL?).
Shit happens. Anyway facing one (or even a couple) of such customers is still no excuse to providing abysmal service because then you are not doing what you are being paid to do. I realize not many agree with me but I have strong views on people who cannot demonstrate even basic responsiblity.
officer is not around except for his colleuage. The customer got angry u turned unruly towards the colleauge demanding thing, the other colleauge simply said no. There is a newspaper article to teach people a lesson if they turned vulgar, call police. -
it is easy for you to say. i presume you dont earn $1000 odd and have to take all kinds of %#^^ from people.
Well all in service line are subjected to customer demands and complaints. Compare service to service line jobs, 1K+ is still better than being a full time cleaner which takes back only abt 650 each month and nowhere near 1K. Or maybe can consider coffee shop helper or dish washer etc... they are also taking back much lesser.
So maybe for ppl in service line think abt your compatriots in service line also but yet take so much less home than you. Those thoughts will soothe you after a bad day of customer bombardment?
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It is an offence to swear vulgar thing n as u knew a maid also fully protected by law. A fren of my is working so he got this chest pain. He went to meet the cardiologist n the latter mentioned nothing wrong could be due to stress.Originally posted by dragg:it is easy for you to say. i presume you dont earn $1000 odd and have to take all kinds of shIt from people.
The cardiologist upon hearing my fren from Indonesia asked how long he stayed in Singapore, the reply more than ten years. The doctor replied please do not get stressed by the local.